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Seagate 420, 440 Solving Problems, General Troubleshooting Tips, Common Problems and Solutions

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General Troubleshooting Tips

6. Solving Problems

This chapter provides solutions to the most common problems you may encounter while setting up and using your BlackArmor® server:

•General Troubleshooting Tips

•Common Problems and Solutions

•Resetting Your BlackArmor Server

General Troubleshooting Tips

If you have problems setting up or using your BlackArmor server, follow these suggestions:

•Ensure that the server is properly connected to your local network. Check that the Ethernet cable(s) are connected and functioning properly.

•Ensure that your network is functioning properly.

•Ensure that the server is properly connected to a power source and turned on. Check that all disk drives are functioning properly.

•Ensure that your computer meets the BlackArmor system requirements. See System Requirements for more information.

•Ensure that your computer is running a supported Web browser. See System Requirements for a list of supported browsers.

•Ensure that you are logging in with the correct administrator user name and password. (Remember that passwords are case-sensitive.)

Common Problems and Solutions

This section provides solutions to common problems that may occur in BlackArmor Manager.

I can’t connect to the server over the local network.

Check that the server is powered on and connected to the network. Ensure that you have used LAN Port 1 to connect the server to the network.

I can’t connect to the server over the Web.

Check that the server has Global Access enabled. See Making BlackArmor Accessible Using Seagate Global Access.

I can’t open BlackArmor Manager.

Check that the server is powered on and connected to the network. Run BlackArmor Discovery and try to reconnect with the server and launch BlackArmor Manager.

BlackArmor® NAS User Guide

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Seagate 420, 440 manual Solving Problems, General Troubleshooting Tips, Common Problems and Solutions

Contents

BlackArmor NAS 440/420 BlackArmor NAS 440 User Guide Contents Getting the Most from Your BlackArmor Server Technical Specifications Glossary About This Guide Kit ContentsPreface System Requirements Finding More InformationAbout the BlackArmor Server All About the Seagate BlackArmor NAS 440/420Introduction Main Components of the BlackArmor Server KitFeatures of the BlackArmor Server LAN 2 LED LAN 1 LED What You Can Do With the BlackArmor Server Difference Between a BlackArmor Administrator and UserAbout BlackArmor Administrators About BlackArmor Users How to Get StartedBlackArmor Administrators Start Here BlackArmor Users Start Here Users Install Getting Started with Your BlackArmor ServerSetup Steps for Administrators Installing the BlackArmor Server and SoftwareConnecting to the Server Windows only Click View Drive DetailsCompleting the Initial Setup Creating Custom Shares Creating User Accounts Distributing BlackArmor User Information Making BlackArmor Accessible Using Seagate Global AccessEnabling Global Access to the Server administrator task Using Your Seagate Global Access Account Connecting a USB Printer to Your BlackArmor ServerEnabling Global Access as a User Next Steps for Administrators Setting Your BlackArmor as a Media ServerSetting Your BlackArmor as an iTunes Server Setup Steps for BlackArmor Users Creating a Seagate Global Access Account Getting the Most from Your BlackArmor Server Your Role as a BlackArmor Administrator Your BlackArmor Server’s Default Settings Managing BlackArmor Volumes, Shares, and Storage Understanding Volumes and SharesWorking with Volumes Understanding RAIDCreating New Volumes RAIDPublic Shares Working with SharesPrivate Shares Setting Storage Space Limits for BlackArmor Users Special Features of SharesSetting Grace Time for Exceeded Quotas Controlling Web File Downloads to the BlackArmor ServerCreating and Modifying User Groups Managing BlackArmor UsersWorking with User Accounts Protecting Your BlackArmor Files with Archive Backups Setting Your BlackArmor Server as a Media Server Improving Performance with Link AggregationMonitoring Status with the Server’s LEDs Monitoring Your BlackArmor ServerMonitoring Status with the Server’s LCD Screen Using Email Alerts to Monitor Server Status Using the LEDs to Monitor the ServerChanging the BlackArmor Server’s Advanced Settings Checking Disk Drive Status Using SmartNetwork Time Protocol NTP Settings Dynamic Domain Name System DNS SettingsFile Protocol Settings Power Saving SettingsWorkgroup and Domain Settings Uninterruptible Power Supply UPS SettingsWeb Access Protocol Settings Keeping the Server’s Firmware Current Basic Hardware Safety and MaintenanceMaintaining Your BlackArmor Server Resetting Your BlackArmor Server Understanding Your BlackArmor User Account Access LimitationsTips for BlackArmor Users Storage Space Limitations Automatic Sorting for Media FilesGrace Time Limits for Quotas Accessing Shares and Files on the BlackArmor ServerBacking Up Your Files File Protocol Support on SharesBacking Up To or From an External USB Drive Backing Up Files with BlackArmor BackupBacking Up Files Between Servers Accessing Your BlackArmor Files Over the Web Downloading Large Web Files to Your BlackArmor ServerRetrieving Deleted Files from the Recycle Bin Common Problems and Solutions Solving ProblemsGeneral Troubleshooting Tips Can’t log in to BlackArmor Manager Can’t access a shareCan’t access a file on a share Technical Specifications Glossary Hot-swap Local accessGroup account Http Hypertext Transfer ProtocolParity Remote accessNTP Network Time Protocol server Private shareServer Seagate Global AccessRSA key ShareUSB drive VolumeWeb access protocol UserIndex RAID Index