Can’t log in to BlackArmor Manager | Seagate 440, 420 instruction

Common Problems and Solutions

I can’t log in to BlackArmor Manager.

Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive.

I can’t access a share.

Ensure that you have access to that share.

Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive.

The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs” on page 39 for more information.

I can’t access a file on a share.

Ensure that you are allowed access to that file.

The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs” on page 39 for more information.

I can’t store any more files on a share because its volume is full.

If you are a user, see your BlackArmor administrator.

If you are an administrator, consider removing some of the files currently stored on the server.

A firmware upgrade failed.

Try to upgrade the firmware manually. For further assistance, contact Seagate Support at www.seagate.com/support

A volume is in degraded mode.

A disk drive may have failed. For further assistance, contact Seagate Support at www.seagate.com/support

I can’t get streaming music from the BlackArmor server.

Ensure that you have iTunes installed on your computer. Ensure that you are using a computer that’s connected to the local network. Ensure that you have access to the share where music files are stored.

BlackArmor® NAS User Guide

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Seagate 440, 420 manual Can’t log in to BlackArmor Manager, Can’t access a share, Can’t access a file on a share

Contents

BlackArmor NAS 440/420 BlackArmor NAS 440 User Guide Contents Getting the Most from Your BlackArmor Server Technical Specifications Glossary Kit Contents PrefaceAbout This Guide Finding More Information System Requirements Main Components of the BlackArmor Server Kit All About the Seagate BlackArmor NAS 440/420Introduction About the BlackArmor Server Features of the BlackArmor Server LAN 2 LED LAN 1 LED Difference Between a BlackArmor Administrator and User About BlackArmor AdministratorsWhat You Can Do With the BlackArmor Server How to Get Started BlackArmor Administrators Start HereAbout BlackArmor Users BlackArmor Users Start Here Getting Started with Your BlackArmor Server Users Install Installing the BlackArmor Server and Software Setup Steps for Administrators Windows only Click View Drive Details Connecting to the Server Completing the Initial Setup Creating Custom Shares Creating User Accounts Making BlackArmor Accessible Using Seagate Global Access Enabling Global Access to the Server administrator taskDistributing BlackArmor User Information Connecting a USB Printer to Your BlackArmor Server Enabling Global Access as a UserUsing Your Seagate Global Access Account Setting Your BlackArmor as a Media Server Setting Your BlackArmor as an iTunes ServerNext Steps for Administrators Setup Steps for BlackArmor Users Creating a Seagate Global Access Account Getting the Most from Your BlackArmor Server Your Role as a BlackArmor Administrator Your BlackArmor Server’s Default Settings Understanding Volumes and Shares Managing BlackArmor Volumes, Shares, and Storage Understanding RAID Working with Volumes RAID Creating New Volumes Working with Shares Private SharesPublic Shares Special Features of Shares Setting Storage Space Limits for BlackArmor Users Controlling Web File Downloads to the BlackArmor Server Setting Grace Time for Exceeded Quotas Managing BlackArmor Users Working with User AccountsCreating and Modifying User Groups Protecting Your BlackArmor Files with Archive Backups Improving Performance with Link Aggregation Setting Your BlackArmor Server as a Media Server Monitoring Your BlackArmor Server Monitoring Status with the Server’s LCD ScreenMonitoring Status with the Server’s LEDs Using the LEDs to Monitor the Server Using Email Alerts to Monitor Server Status Checking Disk Drive Status Using Smart Changing the BlackArmor Server’s Advanced Settings Power Saving Settings Dynamic Domain Name System DNS SettingsFile Protocol Settings Network Time Protocol NTP Settings Uninterruptible Power Supply UPS Settings Web Access Protocol SettingsWorkgroup and Domain Settings Basic Hardware Safety and Maintenance Maintaining Your BlackArmor ServerKeeping the Server’s Firmware Current Resetting Your BlackArmor Server Access Limitations Tips for BlackArmor UsersUnderstanding Your BlackArmor User Account Automatic Sorting for Media Files Storage Space Limitations File Protocol Support on Shares Accessing Shares and Files on the BlackArmor ServerBacking Up Your Files Grace Time Limits for Quotas Backing Up Files with BlackArmor Backup Backing Up Files Between ServersBacking Up To or From an External USB Drive Downloading Large Web Files to Your BlackArmor Server Accessing Your BlackArmor Files Over the Web Retrieving Deleted Files from the Recycle Bin Solving Problems General Troubleshooting TipsCommon Problems and Solutions Can’t access a share Can’t access a file on a shareCan’t log in to BlackArmor Manager Technical Specifications Glossary Http Hypertext Transfer Protocol Local accessGroup account Hot-swap Private share Remote accessNTP Network Time Protocol server Parity Share Seagate Global AccessRSA key Server User VolumeWeb access protocol USB drive Index RAID Index