Problems and Solutions

A distorted image is

Noise on the telephone line may cause distortion. Try

 

 

received at the other end.

 

sending the document again.

 

 

 

ECM mode (see page 48) will help prevent distortions

-

 

 

Trouble9.

shooting

 

 

due to line noise. Note that ECM mode must be

 

 

 

 

 

 

turned on in the other machine as well.

 

 

 

Make a copy of the document on your fax machine. If

 

 

 

 

the copy is also distorted, your fax machine may need

 

 

 

 

service.

 

 

 

 

 

 

 

Reception and copying problems

Problem

 

Solution

 

 

 

The fax machine doesn't

Make sure that the reception mode is set to FAX. If

receive documents

 

you subscribe to a distinctive ring service, make sure

automatically.

 

that the Distinctive Ring function is set to the correct

 

 

ring pattern. If you do not subscribe to a distinctive

 

 

ring service, make sure that Distinctive Ring is set to

 

 

OFF SETTING. (See Distinctive Ring on page 74.)

 

 

 

The printing paper comes

Make sure that the document is loaded properly in the

out blank when you try to

 

feeder of the transmitting machine. Make a copy or

receive a document.

 

print a report to confirm the printing ability of your

 

 

machine.

 

 

 

The received document is

Ask the other party to send higher contrast

faint.

 

documents. If the contrast is still too low, your fax

 

 

machine may need service. Make a copy or print a

 

 

report to check your machine’s printing ability.

 

The toner cartridge may need replacement.

 

 

 

Dots appear at regular

The drum cartridge may be damaged. Replace the

intervals on received

 

drum cartridge.

documents and copies.

 

 

 

 

 

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