Problems and Solutions
Received images are | • | Noise on the telephone line may cause distortion. |
distorted. |
| Have the other party try sending the document again. |
| • | ECM mode (see page 48) will help prevent distortions |
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| due to line noise. Note that ECM mode must be |
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| turned on in the other machine as well. |
| • | Make a copy or print a report on your fax machine. If |
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| the copy or report is also distorted, your fax machine |
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| may need service. |
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The quality of copies is | • | Any dirt or material on the scanning glass will cause |
poor and/or dark vertical |
| spots to appear on copies and transmitted faxes. |
lines appear. |
| Clean the scanning glass as explained on page 90. |
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The power is on, but no | • | Make sure that the telephone line cord is plugged into |
reception takes place. |
| the TEL. LINE jack, and not the TEL. SET jack. |
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General problems
Problem |
| Solution |
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Nothing appears in the | • | Make sure the power cord is properly plugged into a |
display. |
| power outlet. |
| • | Connect another electrical appliance to the outlet to |
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| see if it has power. |
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The machine does not | • | If a beep sound is not made when you press the keys, |
respond when you press |
| unplug the power cord and then plug it in again |
any of its keys. |
| several seconds later. |
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Automatic document | • | Check the size and weight of the document (see |
feeding does not work for |
| Transmittable Documents on page 31). |
transmission or copying. |
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Voice calls taken on an | • | The fax may interrupt during a voice call if the |
extension phone are |
| reception mode is set to A.M. To prevent interruption |
interrupted by the fax. |
| on a tone dial extension phone, press any three keys |
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| on the extension phone after answering. (Note: Do not |
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| enter the code to activate fax reception.) |
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