Sharp FODC525, FODC600 227

Problems and Solutions

Network scanner problems

Problem		Solution

The recipient can not open	•	Does the recipient have a software program
the image data.		(viewer) that is compatible with the format of the file
		sent?
		Try sending the image using a different file format
		(TIFF or PDF) and/or compression method
		(uncompressed, G3 or G4).

Data sent does not reach	•	Is the image being sent to the correct address?
the recipient.		When using a Rapid Key or Speed Dial number, is
		the correct address (e-mail address or FTP
		address) stored in the Rapid Key or Speed Dial
		number? Check the stored address and correct if
		necessary.
	•	If Scan to E-mail is not successful, check to see if
		an unsuccessful delivery message was sent to your
		specified sender’s e-mail address. This may
		provide details on the problem.
	•	To use Scan to Desktop, the Network Scanner Tool
		must be installed.

Scan to E-mail is not	•	The image might have exceeded the file size limit
successful.		set by your administrator for e-mail. Reduce the file
		size (decrease the number of scanned pages, use
		a lower resolution setting, or use a higher
		compression level such as G4). Contact your
		administrator to see if there is a file size limit for e-
		mail.

A long time is required to	•	A large file size can greatly increase the amount of
send an image.		time required for transmission. Reduce the file size
		(decrease the number of scanned pages, use a
		lower resolution setting, or use a higher
		compression level such as G4).

10. Trouble- shooting

225

Contents

DOCUMENT COMMUNICATION SYSTEM U.S.A Canada This product meets the applicable Industry Canada technical specifications Introduction Automatic document feeder Paper capacity Compression scheme Applicable telephone line Compatibility Important safety information Important: Table of Contents 3. Network Scanner Option 4. Network Printer Option Making Copies Special Functions 7. Optional Settings 8. Printing Lists and Reports 9. Maintenance 10. Troubleshooting QUICK REFERENCE GUIDE . A Look at the Operation Panel 6ON LINE light (printer option only) 7FAX1 / FAX 2 lights (FO-DC600only) CONTRAST key E-mailkey 10RESOLUTION key Middle panel (Rapid Key pad) 12Rapid Dial Keys 13SYMBOL key 14PAGE COUNTER key 15CONFIDENTIAL key 16TIMER key COVER SHEET key LIFE key MEM. STATUS key 20REPORT key Lower panel JOB STATUS key DUPLEX SCAN key PRIORITY key 26BROADCAST key PERSONAL BOOK SPEED DIAL key MENU key UP and DOWN arrow keys Volume setting: 1. Installation Unpacking Checklist Connections Connecting the telephone line cord TEL. LINE Connecting a telephone (optional) TEL. SET Attaching the ADF exit tray Attaching the received document tray Important Installing the Print Cartridges 3 If you are replacing the drum cartridge Caution Close the print compartment cover Reset the drum counter by pressing (flip up the Rapid Key overlay) until DRUM COUNTER CLEAR is selected in the When to replace the toner cartridge Sharp FO-50NDtoner cartridge Hint: When to replace the drum cartridge Sharp FO-47DRdrum cartridge Loading Printing Paper 4 Replace the received document tray Loading paper in the paper cassette (if installed) 1 Grasp the hand-holdon the cassette and pull the cassette out until it stops 2 Push the pressure plate down until it locks into position Squeeze the paper guide and pull up to move it to the appropriate holes for the length of the paper. Push the guide down into the holes Place a stack of paper in the cassette, print side up Entering Your Name and Fax Number Press ENTER Flip the Rapid Key overlay down (if it is up), and enter your name by pressing the appropriate letter keys as shown below. (Max. of 24 characters.) Example: SHARP 8 Press twice to return to the date and time display Setting the Date and Time Page Daylight Saving Time until DAY LIGHT SAVING is selected 1 to turn on the Daylight Saving Time function, or 2 to turn it off 5 Press twice to return to the date and time display Volume Adjustment Ringer 1 Press the or to select the desired volume level. (Make sure has not been pressed.) 2 If you selected “RINGER VOLUME OFF” to turn off the ringer, press ENTER to confirm your selection 2. Sending and Receiving Documents Transmittable Documents Maximum scanning area Other restrictions Loading the Document Adjusting the Resolution and Contrast Contrast Sending a Fax by Normal Dialing 4 Wait for the connection. When you hear a fax tone, press machine on the Using the REDIAL key Programming Auto-DialNumbers . Make sure that SET is selected To program a Speed Dial number, press SPEED DIAL and then enter the ENTER to complete the entry.) 6 If the network scanner option is installed, SELECT DESTINATION TYPE 11 Press or to select “YES” if the number programmed is an Chain Dialing regular fax number. After making the selection, press ENTER number to use the first available line. Press or to make the selection, and then press ENTER Chain Dialing for area and access codes not be set Editing auto-dialnumbers Clearing auto-dialnumbers . Press CLEAR Page Sending a Fax by Automatic Dialing Rapid Key Dialing Load the document(s) Press the appropriate Rapid Key Speed Dialing 1 Load the document(s) and then enter the Speed Dial number by pressing the numeric keys Check the display. If the destination shown is correct, press Direct Keypad Dialing 1 Load the document(s). (Note: If desired, you can load the document after dialing in Step 2, below.) Enter the number of the receiving machine by pressing the numeric keys Check the display. If the number of the receiving machine shown is Searching for an auto-dialnumber 2 Press A to search from the beginning of the alphabet, or Z to search from the end . The document will be automatically transmitted once the connection is established Chain Dialing If the memory becomes full Checking the status of the current job To cancel a fax transmission or reception Checking and canceling stored transmission jobs 1 Press overlay) and then or until MEMORY TX STATUS is selected in the display Canceling a memory transmission by number overlay) and then or until MESSAGE CLEAR is selected in the display 3 Enter the 3-digitmemory number of the job you wish to cancel Automatic redialing Memory Retransmission Creating and Using Personal Books Page Press ENTER . If you selected YES in Step 11, go to Step 13. If you selected NO, go to Step Press ENTER and go to Step If you do not wish to use a passcode, press to skip this step 16 If the network scanner option is not installed, this completes the procedure. Press repeatedly to return to the date and time display 18 Press the letter keys to enter your e-mailaddress (sender e-mailaddress) 20 Press repeatedly to return to the date and time display Using a personal book 1 Press BOOK 2 Enter the 4-digitpasscode of your book If the book doesn’t have a passcode press once, enter the first letter of the name of the book if desired, press Closing a book Canceling an operation performed from a book Clearing a book select CLEAR Enter the 2-digitnumber of the book you wish to clear If the book has a passcode, enter the passcode 8 Press repeatedly to return to the date and time display Cover Sheet 2 Press . (Flip up the Rapid Key overlay if it is down.) 3 Dial the receiving party and transmit the fax Batch Page Numbering (Page Counter) Receiving Faxes Using AUTO Reception Mode Using MANUAL Reception Mode 1 When the machine rings, answer the call on an extension phone connected to the same line If you hear a fax tone, press Substitute Reception to Memory Dual-lineOption (FO-DC600only) characters.) 6 Enter the fax number (maximum of 20 digits) of Line 8 Enter the fax number (maximum of 20 digits) of Line 10 Press until you return to the date and time display Selecting the line so that LINE SETTING MODE is selected in the display Verification Stamp Option PC Fax Function (Requires the FO-LN1Option) Using the PC-Faxfunction Print File 3. Network Scanner Option Introduction Steps required for setup ❏ Permanent IP address ❏ DHCP server IP address ) Subnet mask Setting the IP Address If you are entering a permanent IP address, press 8 Enter the IP address of your machine (to move the cursor to the right press ). When finished, press ENTER Enter the IP subnet mask. When finished, press Initializing the network interface board Printing out the Network Settings Mail Server and DNS Server Settings Setting Passwords Passwords Enable Password Protection of this Web Site Old Admin Password User Password Storing Network Scanning Destinations Storing destinations in the Web page FTP Fax Group Destination Management Scan to FTP (Hyperlink) Destination Creating personal books in the Web page Personal Address Book Add Scan to E-mailSetup Press the letter keys to enter the sender name (see Step 5) Press the letter keys to enter your e-mailaddress (see Step 5) and then press repeatedly to return to the date and time display Scan to E-mailUsing the E-mailKey 4 Press 5 If you wish to enter a message, your name, or your return e-mailaddress, or select the file format for the document press Sending an Image Using a Rapid Key or Speed Dial Number Page Sending an image using a Speed Dial number Page Storing an e-mailaddress in a Rapid Key or Speed Dial number Press ENTER . Make sure that SET is 1=SET selected.2=CLEAR Page Editing a Rapid Key or Speed Dial number Clearing a Rapid Key or Speed Dial number Installing the Network Scanner Software Sharpdesk (Desktop Document Management Software) Network Scanner Tool Installing Acrobat Reader Installing the software programs Typical Custom Sharpdesk SETUP Setting up Network Scanner Tool Initial Properties Advanced Start Programs Network Scanner Tool Configuration Uninstalling the software programs with the Sharpdesk Uninstaller Inbound Routing FAX TRANSFER SETTING If you don’t want to enter a name, go directly to Step Select TRANSFER ALL if you wish to forward all received faxes 10 Enter a sender’s fax number (max. 20 digits) by pressing the numeric keys and then press ENTER . Repeat until all you have entered all desired sender’s numbers Example: If the sender’s number is 210-555-1212,enter Do not enter 12105551212 (do not enter “1” for a long distance number) Deleting a set . and then Enter the 2-digitnumber of the set that you wish to delete Press repeatedly to return to the date and time display Activating or deactivating a set select ON/OFF 5 Press or to select the set that you wish to activate or deactivate and press ENTER 6 To activate the selected set, make sure that ACTIVATE NOW is selected Printing forwarded faxes File format Using an LDAP Server: Searching for Destinations and User Authorization Enable LDAP Server Search Root Port Number Searching for a destination on an LDAP server (Global Address Book Search) Press ENTER . The search will begin When the search is finished, all names found that match your entered keyword will appear in the display 6 Press or until the desired name is selected in the display When you have selected the desired name, press Press or to select the destination type and press ENTER 9 Complete the operation as follows: E-mail: Broadcast transmission: 10 If you pressed in Step 9 to change e-mailoptions or enter a message, the screen at right will Storing a destination from an LDAP server in a Rapid Key or Speed Dial number E- mail Global Address Search Search Name Search Enabling user authentication Network Scanning Enable User Authentication Logging in when user authentication is enabled press ENTER . (Otherwise, skip this step.) 3 The screen at right will appear. Enter your password (this will appear as asterisks) and then press ENTER Logging in from the sender list 1 When the screen at right appears, login is required. Press BOOK 2 A list of the sender names stored in personal books that have login names will appear. Press or to select your sender name and 3 The screen at right will appear. Enter your password (this will appear as Storing your login name in a personal book Login Name (Optional) Personal Address Book Setup Personal Address Book Add 4. Network Printer Option Installing the Printer Driver Network types Client-servernetwork: Installing the printer driver in the server Windows 2000 Server Settings Create a new port Standard TCP/IP Port LPR Have Disk Share as Yes Windows NT Server Control Panel Network Services Continue Add Port LPR Port New Port Close Share Client-ServerNetwork: Installing the Printer Driver in a Client Computer Using the Integrated Installer Next User Tools Run Browse Using Add Printer 3 Select Network Printer and click Next Printer Driver Path Operating system Path Windows 2000/XP Windows NT Windows 98/Me Local Printer Printer Status Monitor and Printer Administration Utility User Tools Administrator Tools Printing a Test Page from Your Computer 4 Click on Print Test Page Setting Up Status and Alert Messages Status Message Parameters Alert Message Parameters Printing from a Computer Canceling a print job Canceling a print job twice to display the NETWORK PRINT STATUS screen once to switch the machine off-line 3 Press Opening the Printer Driver Printer Driver Settings Paper Size Fit to Paper Orientation Paper Source Scaling Copies Collate at Printer N-up Borderline Details of N-up Watermark First Page Only Edit Watermark XY Image Shift Resolution All Raster Use Printer True Type Font Input Option Notify Job End About 5. Making Copies 4 Select MULTI if you do not want the copies sorted, or SORT if you want the copies sorted (press or ) Originals Not sorted Checking and canceling copy jobs in memory overlay). Make sure that COPY STATUS is selected in the display Page 6. Special Functions Broadcasting 6 If you are sending the document to only fax destinations, press twice. Transmission will begin If e-mailrecipients are included in the destinations, press once and go to Step Broadcasting using a Group Key 2 Press the appropriate Group Key. If the key contains only fax destinations transmission will begin If the key contains e-mailaddresses Storing destinations in Group Keys until PROGRAM/GROUP MODE is select GROUP ENTRY MODE Page 10 Return to Step 5 to program another Group Key, or press repeatedly until you return to the date and time display Editing a group Confidential Operations If the receiving machine doesn’t have multiple mailboxes, go directly to Step 6 Dial the receiving machine using one of the following methods: Confidential reception Programming the confidential passcode overlay if it is down) and then until CONFIDENTIAL CODE SET is selected in the display 4 Enter a 4-digitpasscode for the mailbox with the numeric keys Clearing a passcode until CONFIDENTIAL CODE CLEAR is selected in the display Enter the 2-digitnumber that identifies the mailbox you want to clear Enter the 4-digitpasscode of the mailbox with the numeric keys Printing out received documents until CONFIDENTIAL DATA PRINT is selected in the display Enter your mailbox number Enter your confidential passcode Polling Press ENTER . Reception will begin Serial Polling using a Group Key Being polled (Memory polling) 2 Make sure the reception mode is set to AUTO (see page 64) 3 Press MENU and then until MEMORY POLL MODE is selected in the display 5 Make sure that “SET” is selected in the display and then press ENTER Clearing a document select “CLEAR” twice to clear the documents Polling Security Turning Polling Security on and off Storing and clearing fax numbers for polling permission Programming and clearing a System number until SYSTEM # MODE is selected (To clear the number, select “CLEAR” press ENTER , and go to Step 6.) 5 Enter the number (4 digits) with the numeric keys Storing and clearing ID numbers for polling permission until ID # MODE is selected 6 Enter the ID number (4 digits) by pressing the numeric keys Timer Operations Press to select A.M. or to select P.M and go to the specific procedure for your operation (see the following pages) Transmission (SEND MODE) 8 Dial the receiving machine using one of the following methods: Load the document and then press Select the destinations using any of the following methods: Press RESOLUTION and/or CONTRAST to adjust the resolution and contrast if desired, and then press ENTER 10 Dial the receiving machine using one of the following methods: Serial Polling 8 Dial the machines to be polled using one or more of the following methods: Canceling a timer operation overlay if it is down) and then or to select “CLEAR“ 3 Enter the 2-digitnumber assigned to the operation 5 Press repeatedly until you return to the date and time display Batch Transmission 2 Press the appropriate Batch Key Canceling a document stored for batch transmission 1 Press the Batch Key in which the document you want to clear has been stored 2 Enter the 3-digitmessage number assigned to the document Entering and Using Programs Page Page Page 14 Dial the machine to be polled using one of the following methods: 16 Press repeatedly until you return to the date and time display 14 Dial the machines to be polled using one or more of the following methods: 14 Select the destinations using any of the following methods: Batch transmission Being Polled (Memory polling) Clearing a Program Key Page Using a Program Key 2 Press the appropriate Program Key Canceling a programmed timer operation 1 Press the Program Key Duplex Scanning for Two-sidedDocuments Print Hold Turning on the Print Hold function Printing received faxes Press the numeric keys to enter the Print Hold code Clearing the Print Hold code Department Control Make sure that “SET” is selected and then press ENTER (To clear a Department Code, select CLEAR and then press ENTER .) 5 Programming: Enter a 2-digitnumber from “01” to “99” with the numeric Clearing: Enter the Department Code that you wish to clear, and go to Step 8 Press the letter entry keys to enter a name for the Department Code Accessing the machine Blocking Reception of Unwanted Faxes Page Telephone Billing Enter your number to access an outside line (max. of 3 digits) Flip down the Rapid Key overlay and press Space , enter the billing code (max. of 9 digits), and then press Space again Distinctive Ring Selections in Canada 7. Optional Settings Optional Settings Setting 01: DEFAULT FAX RESOLUTION Setting 02: NUMBER OF RINGS AUTO RECEPTION Setting 03: NUMBER OF RINGS MANUAL RECEPTION Setting 04: AUTO LISTING Setting 05: TRANSACTION REPORT PRINT SELECTION Setting 06: RECALL TIMES Setting 07: RECALL INTERVAL Setting 08: SECURITY SELECTION Setting 09: ERROR CORRECTION MODE (ECM) Setting 10: AUTO COVER SHEET Setting 11: FAX SCANNING WIDTH Setting 12: COPY SCANNING Setting 13: COPY CUT-OFF Setting 14: RECEIVE REDUCE Setting 15: IMAGE MEMORY PRINT Setting 16: CASSETTE SELECTION Note Setting 17: RETRANSMISSION TIMES Setting 18: RETRANSMISSION INTERVAL Setting 19: POWER SAVE MODE Setting 20: ANTI-JUNKFAX Setting 21: ALARM VOLUME Setting 22: DIAL MODE Setting 23: QUICK ON-LINE Setting 24: MULTI TTI Setting 25: BEEP LENGTH Setting 26: TELEPHONE BILLING CODE Setting 27: DEPARTMENT CODE DIGITS Setting 28: DISTINCTIVE RING Setting 29: VERIFICATION STAMP Setting 30: DEFAULT COPY RESOLUTION Setting 31: SEPARATE MODE Note for FO-DC500: Setting 32: BACKLIGHT SETTING Setting 37: FAX TRANSFER Setting 38: PRINT HOLD 8. Printing Lists and Reports Explanation of headings SENDER RECEIVER TX/RX TIME PAGES Timer List (List 02) Destination List (List 03) Passcode List (List 04) Optional Setting List (List 05) Program and Group List (List 06) Batch Transmission List (List 07) Department Usage List (List 08) Confidential Reception List (List 09) Fax Transfer List (List 12) Transaction Report 9. Maintenance Cleaning the Scanning Glass and Rollers The Housing Replacing the Verification Stamp 10. Troubleshooting Problems and Solutions Page Page Page ON LINE Page Page Messages and Signals Page Error Code Description of the Error Clearing Paper Jams Clearing jammed printing paper 1 Press the green release and open the print compartment cover 2 Remove the toner cartridge and place it on a sheet of paper 3 Remove the drum cartridge 4 Remove the jammed paper Page FCC Regulatory Information Page Page Page QUICK REFERENCE GUIDE GUÍA DE REFERENCIA RÁPIDA GUIDE DE RÉFÉRENCE RAPIDE Index Page Page Page Page Page Page SHARP ELECTRONICS CORPORATION SHARP ELECTRONICS OF CANADA LTD