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Troubleshooting
Problem | Suggestion | |
The battery does not | • | Make sure the handset is placed in the telephone base correctly. The CHARGE light on the |
charge in the handset |
| telephone base should be on. |
or the handset battery | • | Remove the battery from the handset and then |
does not accept |
| back to the telephone base and charge for 16 hours. |
charge. | • | If the cordless handset is in the telephone base but the CHARGE light is not on, see The |
| ||
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| charge light is off in this section. |
| • It may be necessary to purchase a new battery. Please see the Battery section of this user’s | |
|
| manual (page 29). |
| • The telephone might be malfunctioning. Please see the Warranty section of this user’s manual | |
|
| (page 40) for further instruction. |
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The CHARGE light is | • | Clean the charging contacts on the cordless handset(s) and telephone base each month using |
off. |
| a pencil eraser or a dry |
| • Make sure the power adapter and telephone line cords are plugged in correctly and securely. | |
| • | Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one |
|
| minute for the cordless handset and telephone base to reset. |
| • The telephone might be malfunctioning. Please see the Warranty section of this user’s manual | |
|
| (page 40) for further instruction. |
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32 | www.vtechphones.com |