Appendix A
TROUBLESHOOTING
This section describes common problems you may encounter and their possible solutions. Use the panel indicators to monitor and identify problems with the SpeedStream 2614. If you cannot resolve any connection problems after checking the indicators, refer to the following table.
Symptom | Action | |
LED Indicators |
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Power LED is Off | • | External power supply has failed or is disconnected. |
| • Check connections between the SpeedStream 2614, the external power supply, and | |
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| the wall outlet. |
| • If the power indicator does not turn on when the power cord is plugged in, you may | |
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| have a problem with the power outlet, power cord, or external power supply. |
| • If the unit powers off after running for a while, check for loose power connections, | |
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| power losses or surges at the power outlet. |
| • If you still cannot isolate the problem, then the external power supply may be | |
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| defective. In this case, contact Siemens Technical Support for assistance. |
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| |
Link LED is Off | • Verify that the SpeedStream 2614 and attached device are powered on. | |
| • Be sure the cable is plugged into both the SpeedStream 2614 and the corresponding | |
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| device. |
| • Verify that the proper cable type is used and that its length does not exceed the | |
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| specified limits. |
| • Be sure that the network interface on the attached device is configured for the proper | |
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| communication speed and duplex mode. |
| • Check the adapter on the attached device and cable connections for possible defects. | |
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| Replace any defective adapter or cable if necessary. |
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| |
Network Connection | Problems | |
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| |
Cannot ping the | • Verify that the IP addresses are properly configured. For most applications, you | |
SpeedStream 2614 |
| should use the SpeedStream 2614 DHCP function to dynamically assign IP addresses |
from the attached |
| to any host on the attached LAN. However, if you manually configure any IP |
LAN, or the |
| |
| addresses on the LAN, verify that the same network address (network component of | |
SpeedStream 2614 |
| |
| the IP address) and subnet mask are used for both the SpeedStream 2614 and any | |
cannot ping any |
| |
device on the attached |
| attached LAN devices. |
LAN | • Be sure the device you want to ping (or from which you are pinging) has been | |
| ||
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| configured for TCP/IP. |
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Management Problems |
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Cannot connect using | • | Be sure you configured the SpeedStream 2614 with a valid IP address, subnet mask |
the Web browser |
| and default gateway. |
| • Check that you have a valid network connection to the SpeedStream 2614 and that the | |
|
| port you are using has not been disabled. |
| • Check the network cabling between the management station and the SpeedStream | |
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| 2614. |
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| |
Forgot or lost the | • Press the Reset button on the front panel (holding it down for at least five seconds) to | |
password |
| restore the factory defaults. |
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