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A31003-G2540-A100-3-76A9, 04/2003

optiClient 130 V4.0, User Manual 8-31

Nur für den internen Gebrauch Using the optiClient office

ACD Functions

8.8.4 ACD Unavailability

During working hours, you can log on and log off from the system, e.g., to take a break (tem-

porary logon/logoff).

Activating Unavailability

Disabling Unavailability

Step Action/Effect

1 To enable ACD unavailability, click

>the ACD not available check box in the Functions tab of the Functions/

Telephone Directory/Call detail records window

or

>the entry ACD not available in the context menu of the Connection parties

window.

2 The check mark before the function option is set, and the ACD status in the Connec-

tion Parties window changes to dark blue (not available).

Step Action/Effect

1 To disable ACD unavailability, click

>the ACD not available check box in the Functions tab of the Functions/

Telephone Directory/Call detail records window

or

>the entry ACD not available in the context menu of the Connection parties

window.

2 The check mark before the function option is removed, and the ACD status in the

Connection Parties window changes to bright green (logged on).

>If an agent does not answer a waiting call, the system switches automatically to

Un-

available

.

Contents

Main Warning Page *1PA31003-G2540-A100-3-76A9* Page Page Contents 0 Page Page Page 1 Introduction and Important Notes > Hardware and Software Requirements > 1.1 Hardware and Software Requirements > Hardware and Software Requirements Target Group and Requirements 1.2 Target Group and Requirements Safety Information 7 1.3 Safety Information 7 153064 2 Safety Info rmation 1.3.1 Safety information: Danger 1.3.2 Safety information: Warning 1.3.3 Safety information: Caution Safety Information 1.3.4 General Notes Data Protection and Data Security 1.4 Data Protection and Data Security Page 2Installation General Information > 2.1 General Information General Information 2.2 Configuring/installing Quality of Service > Properties Service QoS Packet Scheduler Properties Page Page Page Page Configuring Location Information 2.3 Configuring Location Information Start - Settings - Control Panel - Phone and Modem Options: Page optiClient Installation Procedure 2.4 optiClient Installation Procedure CD-ROM Drive optiClient Installation Procedure Page 3 First Steps and User Configuration General 3.1 General 3.2 Working with the Administration Tool 3.2.1 Configuring PC settings Page 3.2.2 Configuring Setup information (License information) > 3.2.3 Configuring Parameters for PC Performance > 3.2.4 Configuring Parameters for Quality of Service > Starting the Program 3.3 Starting the Program Start - Programs - optiClient 130 V4 - optiClient office or optiClient phone op- tiClient easyCom 3.4 Logging on > 3.4.1 Logging on with a new telephone number > 3.4.2 Extended Options parameters Page Page Page Page Page > Page Changing the User Password 3.5 Changing the User Password Exiting optiClient phone / office / easyCom 3.6 Exiting optiClient phone / office / easyCom 4 optiClient phone User Interface > Layout of the optiClient phone User Interface 4.1 Layout of the optiClient phone User Interface Layout of the optiClient phone User Interface > 4.2 General Operation 4.2.1 Using the PC keyboard 4.2.2 Setting the speaker and microphone volume 4.2.3 Special Tone Settings > 4.2.4 Headset 4.2.5 Telephone Directory Management 4.2.6 Call lists 4.2.7 Key Modules > 4.2.8 Key Captions > 4.2.9 Accepting / Terminating a Call Information on the optiClient phone 4.3 Information on the optiClient phone Manual Update Check for the optiClient phone 4.4 Manual Update Check for the optiClient phone Manual Update Check for the optiClient phone > 4.5 Option Settings for the optiClient phone 4.5.1 General Options > 4.5.2 Display Options > Page 4.5.3 Telephone Directory Options Page > 4.5.4 Telephony Options View Settings for the optiClient phone 4.6 View Settings for the optiClient phone Normal view: Without dial pad Without dial pad and function keys Online Help 4.7 Online Help Layout of the optiClient office User Interface 5 optiClient office User Interface 5.1 Layout of the optiClient office User Interface Layout of the optiClient office User Interface 5.2 General Operation > 5.2.1 Opening and Closing Windows 5.2.2 Minimizing optiClient office 5.2.3 Changing your Code Key (PIN) 5.2.4 Setting the speaker and microphone volume 5.2.5 Special Tone Settings > 5.2.6 Headset 5.2.7 Telephone Directory Management 5.2.8 Call List Management 5.2.9 Programming the Function Keys Page Information on the optiClient office 5.3 Information on the optiClient office Manual Update Check for optiClient office > 5.4 Manual Update Check for optiClient office 5.5 Option Settings for the optiClient office 5.5.1 General Options 5.5.2 Display Options > 5.5.3 Telephone directory options Page > 5.5.4 Telephony Options 5.5.5 Speed-dial Keys > Page 5.6 Functions Page > Connection Parties Window 5.7 Connection Parties Window Connection Parties Window Online Help 5.7.1 Call status display 5.8 Online Help 6 optiClient easyCom User Interface Page Extended Dialing Functions Using Drag & Drop 7 Using the optiClient phone 7.1 Extended Dialing Functions Using Drag & Drop Basic and advanced functions 7.2 Basic and advanced functions 7.3 Overview of Functions and Codes (in Alphabetical Order) Page Page Page 8 Using the optiClient office 8.1 Making and Answering Calls 8.1.1 Answering Calls 8.1.2 Call Pickup > 8.1.3 Do Not Disturb Feature 8.1.4 Ringer Off 8.1.5 Microphone on/off 8.2 Making calls 8.2.1 Caller ID Suppression > 8.2.2 Initiating Calls Page > 8.2.3 Extended Dialing Functions per Drag & Drop 8.2.4 Terminating Calls 8.3 Calling Multiple Parties Simultaneously 8.3.1 Consultation Hold 8.3.2 Conferencing 8.3.3 Toggle 8.3.4 Call Transfer 8.3.5 Parking Calls Page Making Calls to Stored Destinations > 8.4 Making Calls to Stored Destinations 8.4.1 Redial 8.4.2 Call Lists If You Cannot Reach a Destination... 8.5 If You Cannot Reach a Destination... 8.5.1 Callback > If You Cannot Reach a Destination... 8.5.2 Call Waiting Call Forwarding 8.6 Call Forwarding 8.6.1 Call Forwarding Call Forwarding 8.6.2 Night Service 8.7 Using Other Functions 8.7.1 Displaying Call Charges 8.7.2 Telephone Lock > Page 8.7.3 Infos > Page 8.7.4 Answer Text 8.7.5 Telephone Data Service 8.7.6 DTMF Suffix Dialing 8.7.7 Hunting Group 8.7.8 Resetting Functions 8.8 ACD Functions 8.8.1 ACD Logon (Logging on to System) > 8.8.2 ACD Logoff (Logging off from the System) 8.8.3 ACD Post-Processing > 8.8.4 ACD Unavailability > Un- available 8.8.5 Displaying the Number of Waiting Calls 8.8.6 ACD Night Service 9 Electronic Telephone Directory Page 9.1 General Functions 9.1.1 Selecting the Telephone Directory > Ad- dress / Telephone directory > 9.1.2 Viewing Options of the Telephone Directory 9.1.3 Edit entries in the directory > Page 9.1.4 Finding a Contact in the Telephone Directory Last Name (Search results) 9.1.5 Calling a Contact from the Telephone Directory 9.1.6 Sending an E-mail to a Contact Page 10 Call List Management > Page Page Page Index Z A C D E F H I K L M N O S T U V W