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Siemens OPTIPOINT 420 ECONOMY operating instructions Preview

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Making multiline calls

90

The different states of line key lamps

The lamp is not lit – the line is free and can be used.

or The lamp is lit – line is busy.

or The lamp is flashing slow – a call is on the line: answer

the call.

or The lamp is flashing faster – a call is on hold.

Preview

You are speaking on one line. A call is incomming on an-

other line key. You can use the call preview function to

find out who is calling on this line. The information is

shown in the display. You can also find out which caller

is waiting on a line key that you have previously put on

hold or exclusive hold. In addition, you can see informa-

tion about the caller on the active line you are currently

using.

The preview key must be configured by the service per-

sonnel.

Precondition: You have accepted a call on a line key.

The lamp on another line key is flashing fast.

Activating the preview function

Press the key. The lamp lights up.

Press the desired line key.

Information is displayed about the caller or the waiting

or parked user.

Deactivating the preview function

Press the key. The lamp goes out.

The menu line returns to the original state.

Ln

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Preview

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Preview

Contents

Main About these Operating Instructions Important Notes Labels Contents About these Operating Instructions . . . . . . . . . . . . . .2 Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . .9 Making Calls Basic Functions . . . . . . . . . . . . . . . .14 Making Calls Convenience Functions . . . . . . . . . 36 Saving Functions and Appointments . . . . . . . . . . . .73 Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . .78 Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .80 Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .84 Making multiline calls . . . . . . . . . . . . . . . . . . . . . . . . 89 Page Basic Usage Instructions The optiPoint 420 economy/economy plus/standard control panel How to use this user guide u or vPress the setting keys on the telephone. Display How to activate functions ... directly > : > Which functions can be used? Self Labelling Key Function Basic and enhanced functions Additional multiline and group functions Additional executive/secretary functions (not used in US) How to make best use of your Safety Precautions for IP Telephony Making Calls Basic Functions Answering calls Answering a call with the handset Answering a call via the speaker key (speakerphone) u or vIncrease or decrease the volume. Keep pressing the Switching to speakerphone Switching to the handset n Open listening Making Calls Ending the call Saved number redial Last number redial Making a second call (consultation) Alternating between two calls (toggling) Transferring a call Call Forwarding Using call forwarding Page Station fixed forwarding > Station variable forwarding : Page Page > Using the callback function Storing a callback request > Answering a callback request n Rejecting a callback request Checking/cancelling saved callback requests > Store call numbers and sequences on the key Save on redial p Store/process on destination dial number Page Page Storing a number for redialing Storing a callers number or a number that has been dialed Storing any number Dialing with repertory keys Telephone settings Adjusting the ringer volume Adjusting the ringer pitch Adjusting the display contrast Modifying the key labelling contrast Adapting the speakerphone function to the acoustics of your room Setting the volume of the alerting tone Adjusting the angle of the display Selecting the language for user prompts (displays) Making Calls Convenience Functions Answering Calls Group call and pickup n Picking up a specific call Taking a call in a hunt group Incoming call on loudspeaker (speaker call 2-way) Answering a call on the headset Dialing/Making Calls Using a call list (missed calls) > Page "Missed calls" key > Speed-dial g d.m Using the mailbox Direct call to a colleague via loudspeaker (voice calling) n During a Call Using the call waiting function Activating/deactivating call waiting fe Answering the waiting call Accept service menu-controlled second call Using the switchover button Re-indication n Time key Station controlled conference Setting up a conference p Expanding the conference Transferring the conference During the conference > Entering commands with tone dialing (DTMF suffix dialing) System-wide parking Parking a call automatically and taking it at a later date d ... mEnter the parking position number of the parked call and Parking a call manually and then taking it at a later date Taking a parked call Parking is not possible If You Cannot Reach a Destination Camping on a colleagues call > Overriding a colleagues call (intrude) Using HiPath 4000 as an intercommunication system System-wide voice calling p p p Voice calling in a group p Announcement to all members of a line group p Using call forwarding Activating and deactivating forwarding using features settings > System call forwarding Call forwarding via code numbers Page Call-forwarding via call-forwarding key Delayed call-forwarding Forwarding calls for a different terminal Storing a destination for another telephone/ activating call forwarding p Storing a destination for fax, PC or busy/ activating call forwarding Checking/deactivating call forwarding for another telephone Checking/deactivating call forwarding for fax, PC or busy Changing call forwarding for another terminal Saving Functions and Appoint- ments Saving individual speed dialing numbers Extension Programming short dial p Saving a function on a key h > Appointments Function Creating timed reminders Timed reminders Making project calls Setting up a project call Call duration display (cost display) Private Sphere/Security Activating/deactivating do not disturb ff > Activating/deactivating stop voice calling Suppressing your number on called partys display Malicious call holding lg Locking your telephone jk p Page Using Other Functions Using a different telephone in the same way as your own Logging on to a different telephone Identifying yourself with PIN and dialing je Page Identification with the chip card p pr Deactivating identification at the other jj Shift connection to another telephone Shift "guest telephone" pr pr Connect to "home telephone" again Log off through the "home telephone" Making multiline calls Using line keys Preview Taking calls on line keys Taking calls in the order offered Taking calls with priority Activating/deactivating ringer fk Dialing with line keys Redialing on a particular line (saved numbers) Redialing on a particular line (last number dialed) Storing a number for "Redialing on a particular line" Storing a selected number or the number of a caller Line mailbox Checking the mailbox Answering a callback request > Next entry > Identifying the line used lj Alternating between different lines Ending a call on a line key Adding another party to a line (conference) With automatic privacy configured Allow bridging ll Preventing bridging Terminating a connection on a line key Adding a witness n Holding a call on a line key and retrieving it Holding a call on a line key exclusively and retrieving it Picking up a held call p Forwarding calls for lines Storing and activating station variable call forwarding for a line Storing and activating a station fixed call forwarding destination for a line Reactivating station fixed call forwarding for a line (without storing a different destination) fi Cancelling the station fixed call forwarding destination Deactivating call forwarding for a line fi Call switching Direct call keys Understanding the lamp signals on direct call keys Calling a line partner n A line partner calls you Making calls in an executive/sec- retary team (not used in US) Calling executive or secretarys office The lamp statuses of direct station selection (DSS) keys Making a call to the executive/secretary n Taking a call for the executive in the secretarys office Taking a call for the executive during a call in progress Extending a call to the executive t Forwarding calls directly to the execu- tive Taking a call on the executives Taking calls for other executive/ secretary teams Using second telephone for executive Activating/deactivating call waiting for executive Using the call signal function Designating a deputy for the secretary Calling a station directly The lamp statuses of direct station selection (DSS) keys Calling a direct station selection (DSS) user n Taking a call for a direct station selection (DSS) user Temporarity removing station from hunt group/ adding station to hunt group fh Group park and retrieval of call Checking the telephone Checking its functionality m > Checking the assignment of functions to keys h Change key fields d ... m, q, rEnter text via the keypad. Page Key lettering update Special functions for One Number Service Labeling, documentation and accessories Labeling Key Fields (not used in US) Attaching a Station Number Label (not valid for US) Documentation Advice for users Care of the telephone Troubleshooting Dealing with error messages on the display Who to contact if a problem occurs Index A C D E M N O P R Maximum Service Menu functions available www.siemens.com/hipath