Socket Mobile iPAQ APPENDIX H TECHNICAL SUPPORT

APPENDIX H TECHNICAL SUPPORT

If you have trouble installing or using the CHS, Socket has

different support options to help you.

Online Knowledge Base: Search for articles, Frequently Asked

Questions or Hot Topics any time, day or night.

http://support.socketmobile.com Click on Support Articles.

Online Requests: Register your product and submit a question

to our Technical Support Team. http://support.socketmobile.com

By Phone: Contact our Tier 1 Technical Support by calling either:

• USA & Canada Toll-Free: 800-279-1390

• Direct: +1- 510-933-3020

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Contents

Main COPYRIGHT NOTICE TABLE OF CONTENTS COPYRIGHT NOTICE 2 1 | INTRODUCTION 6 2 | HARDWARE PREPARATION 11 3 | SETUP FOR WINDOWS MOBILE 14 4 | SETUP FOR THE INTERMEC CK30 31 5 | SETUP FOR WINDOWS XP AND VISTA 41 6 | SETUP FOR PALM OS 64 7 | SETUP FOR RIM BLACKBERRY 76 Page 1 | I SCANNER VERSIONS ABOUT THE SOFTWARE PACKAGE CONTENTS SYSTEM COMPATIBILITY REQUIREMENTS PRODUCT REGISTRATION SOCKETCARE SERVICE PROGRAM ACCESSORIES ADDITIONAL DOCUMENTATION HARDWARE FEATURES Product Diagram Rechargeable Batteries and AC Adapter Status Indicator LED Status Indicator Beeps 10 Touch Screen Stylus The stylus does not work with tablets using Active Matrix displays. 2 | HARDWARE PREPARATION INSTALLING BATTERIES AND ATTACHING THE TETHER Page ASSEMBLING THE AC ADAPTER CHARGING THE SCANNER 3 | SETUP FOR WINDOWS MOBILE Page STEP 2: INSTALL SOCKETSCAN AND CONNECT!AGENT Page Page STEP 3: START SOCKETSCAN STEP 4: CONFIGURE SCANNER SETTINGS Page STEP 5: TURN ON THE CHS STEP 6: CONNECT DEVICE TO CHS Page STEP 7: START YOUR APPLICATION STEP 8: SCAN DATA INTO YOUR APPLICATION DISCONNECTING SYMBOLOGY SELECTOR SCANNER SETTINGS SCAN DEMO CONNECT!AGENT UTILITY DUAL DEVICE SUPPORT 4 | SETUP FOR THE INTERMEC CK30 STEP 1: INSTALL CONNECT!AGENT AND SOCKETSCAN STEP 2: TURN ON THE CHS STEP 3: START SOCKETSCAN STEP 4: CONNECT CK30 TO CHS Page STEP 5: OPEN YOUR APPLICATION STEP 6: SCAN DATA INTO YOUR APPLICATION DISCONNECTING SYMBOLOGY SELECTOR PREFIXES/SUFFIXES POWER SETTINGS 5 | SETUP FOR WINDOWS XP AND WINDOWS VISTA STEP 1: UNINSTALL OTHER SCANNING SOFTWARE STEP 2: INSTALL THE SOFTWARE Page STEP 3: TURN ON THE CHS STEP 4: START BLUETOOTH ON YOUR COMPUTER STEP 5: CONFIGURE BLUETOOTH SETTINGS Page Page Page Page Page Page STEP 6: START SOCKETSCAN STEP 7: CONFIGURE SCANNER SETTINGS Page STEP 8: CONNECT COMPUTER TO CHS STEP 9: OPEN YOUR APPLICATION STEP 10: SCAN DATA INTO YOUR APPLICATION DISCONNECTING Page ADVANCED BLUETOOTH SETTINGS Page Page REMOTE TRIGGER BUTTON Page VERSION INFORMATION DUAL DEVICE SUPPORT 6 | SETUP FOR PALM OS STEP 1: UNINSTALL OTHER SCANNING SOFTWARE STEP 2: INSTALL SOCKETSCAN SOFTWARE Page STEP 3: TURN ON THE CHS STEP 4: START SOCKETSCAN STEP 5: CONNECT CHS TO PDA WITH BLUETOOTH Page STEP 6: OPEN YOUR APPLICATION STEP 7: SCAN DATA INTO YOUR APPLICATION Page Page Page SCAN TEST 7 | SETUP FOR RIM BLACKBERRY STEP 1: INSTALL SOCKETSCAN SOFTWARE STEP 2: TURN ON THE CHS STEP 3: PAIR SMARTPHONE WITH CHS STEP 4: START SOCKETSCAN STEP 5: CONNECT SMARTPHONE TO CHS STEP 6: OPEN YOUR APPLICATION STEP 7: SCAN DATA INTO YOUR APPLICATION DISCONNECTING Page CS BONDING VERSION INFORMATION APPENDIX A SPECIFICATIONS Page Page Page APPENDIX B SAFETY AND USAGE TIPS Page Page APPENDIX C BAR CODE LABEL SPECIFICATIONS Page APPENDIX D E APPENDIX D: ENABLING/DISABLING SYMBOLOGIES 93 Table 2. Other Symbology Parameters UPC/EAN/JAN Code 39 Interleaved 2 of 5 APPENDIX E D Page Page APPENDIX F RESTORING FACTORY DEFAULTS APPENDIX G TROUBLESHOOTING Page Page Page APPENDIX H TECHNICAL SUPPORT LIMITED WARRANTY DISCLAIMER 104 LIMITED SOFTWARE WARRANTY