APPENDIX G TROUBLESHOOTING For help on SocketScan, tap Start | Help on a Pocket PC, or tap on
the icon on a Palm device.
SYMPTOM: I get the “No Scanner Detected” icon in the task
tray of my Windows-based mobile computer and can’t trigger
the scanner or scan any bar codes.
POSSIBLE REASON SOLUTION
Your mobile computer is not
connected to the Cordless Hand
Scanner.
Make sure the Cordless Hand
Scanner is on and in range and
has enough battery power. Try
to reconnect.
SYMPTOM: When I try to scan, the scanner beam activates, but
no data appears on my screen, and the beam eventually turns off.
POSSIBLE REASON SOLUTION
The scanner is too close or too
far from the bar code.
Practice so you get accustomed
the most effective distance and
scanning angle.
The bar code is incorrectly
formatted or poorly printed.
Try scanning a bar code that is
correctly formatted or printed
well, such as on a retail package.
The bar code symbology may
be disabled or not supported by
the Cordless Hand Scanner.
Use Scan Demo for Windows
Mobile or the Test screen for
Palm OS to identify the
symbology. If needed, enable
the symbology by using
Symbology Selector for Windows
Mobile or the Symbology screen
for Palm OS.
You don’t have an application
open to scan data into.
Open an application, such as
Excel, and place the cursor
where you want scanned data to
go. Try scanning again.
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