Support and Training Options | SonicWALL NSA 5000, 3500, 4500

Support and Training Options 5

In this Section:

This section provides overviews of customer support and training options for the SonicWALL NSA Series.

•Customer Support - page 60

•Support Services - page 60

•SonicWALL Live Product Demos - page 61

•Knowledge Portal - page 61

•User Forums - page 62

•Training - page 63

•Related Documentation - page 64

SonicWALL NSA 5000/4500/3500 Getting Started Guide Page 59

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SonicWALL NSA 5000, 3500, 4500 manual Support and Training Options

Contents

Getting Started Guide Document Contents SonicWALL NSA Getting Started Guide Back SonicWALL NSA Series Pre-Configuration Tasks This Section Check Package Contents Obtain Configuration Information Administrator InformationObtain Internet Service Provider ISP Information Registration Information Front Panel Power Supply Back Panel 8 The Back Panel Registering Your Appliance on mysonicwall.com Before You Register Registering and Licensing Your Appliance on mysonicwall.com Product Registration Licensing Security Services and Software Service BundlesGateway Services Support Services SonicWALL NSA 5000/4500/3500 Getting Started Guide Registering a Second Appliance as a Backup Registration Next Steps Deployment Scenarios ABC Selecting a Deployment Scenario Scenario a NAT/Route Mode Gateway Scenario B State Sync Pair in NAT/Route Mode Scenario C L2 Bridge Mode Initial Setup Connecting the WAN PortSystem Requirements Connecting the LAN Port Applying Power Accessing the Management Interface Accessing the Setup Wizard Connecting to Your Network Testing Your Connection Activating Licenses in SonicOS Saving a Backup Copy of Your Preferences Upgrading Firmware on Your SonicWALLObtaining the Latest Firmware Upgrading the Firmware with Current Settings Upgrading the Firmware with Factory DefaultsUsing SafeMode to Upgrade Firmware On the System Settings page, click Upload New Firmware Uploaded Firmware New Confirmation dialog box, click OK to proceed Configuring a State Sync Pair in NAT/Route Mode Initial High Availability SetupScenario B Configuring High Availability Configuring Advanced HA SettingsNavigate to the High Availability Advanced 30 Configuring a State Sync Pair in NAT/Route Mode Synchronizing Settings Adjusting High Availability Settings Synchronizing Firmware HA License Configuration Overview Associating Pre-Registered Appliances Click Register Configuring L2 Bridge Mode Configuring the Primary Bridge InterfaceConnection Overview Configuring the Secondary Bridge Interface IP Assignment drop-down, select Layer 2 Bridged Mode Additional Deployment Configuration Creating Network Access Rules WAN DMZ SonicWALL NSA 5000/4500/3500 Getting Started Guide Creating a NAT Policy SonicWALL NSA 5000/4500/3500 Getting Started Guide Configuring Address Objects Configuring NAT Policies Leave Create a reflexive policy unchecked Enabling Security Services in SonicOS Enabling Gateway Anti-Virus SonicWALL NSA 5000/4500/3500 Getting Started Guide Enabling Intrusion Prevention Services Security Services Gateway Anti-Virus page, click AcceptSecurity Services Intrusion Prevention page, click Accept Enabling Anti-Spyware Applying Security Services to Network Zones Deploying SonicPoints for Wireless Access Configuring SonicPoint Provisioning ProfilesUpdating SonicPoint Firmware Select Enable SonicPoint 802.11g Radio tab Select Enable Radio Configuring a Wireless Zone Assigning an Interface to the Wireless Zone Connecting the SonicPoint Troubleshooting Diagnostic Tools Using Packet Capture Using Ping Using the Active Connections Monitor Using Log View Deployment Configuration Reference Checklist For this Task See this Chapter Support and Training Options Support Services Customer Support SonicWALL Live Product Demos Knowledge Portal User Forums Training Related Documentation Product Safety and Regulatory Information Safety and Regulatory Information Lithium Battery WarningRack Mounting the SonicWALL Cable Connections Safety and Regulatory Information in German Weitere Hinweise zur MontageHinweis zur Lithiumbatterie Kabelverbindungen FCC Part 15 Class a Notice Canadian Radio Frequency Emissions StatementCispr 22 EN 55022 Class a Regulatory Information for Korea Copyright Notice Trademarks 70 Notes SonicWALL NSA 5000/4500/3500 Getting Started Guide 72 Notes Rev a 01/08