Customer Support, Support Services | SonicWALL 3500, NSA 5000, 4500

Customer Support

SonicWALL offers Web-based and telephone support to customers who have a valid Warranty or who purchased a Support Contract. Please review our Warranty Support Policy for product coverage. SonicWALL also offers a full range of consulting services to meet your needs, from our innovative implementation services to traditional statement of work-based services.

For further information, visit: <http://www.sonicwall.com/us/support/contact.html>

Support Services

SonicWALL support services are designed not only to keep your security infrastructure current, but also to react swiftly to any problem that may occur. However, that is not enough to keep your network safe these days. So our support services also include crucial updates and upgrades, the finest technical support, access to extensive electronic tools and timely hardware replacement.

For further information, visit: <http://www.sonicwall.com/us/support/3870.html>

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SonicWALL 3500, NSA 5000, 4500 manual Customer Support, Support Services

Contents

Getting Started Guide SonicWALL NSA Getting Started Guide Document Contents SonicWALL NSA Series Back This Section Pre-Configuration Tasks Check Package Contents Administrator Information Obtain Configuration InformationObtain Internet Service Provider ISP Information Registration Information Front Panel Back Panel Power Supply 8 The Back Panel Registering Your Appliance on mysonicwall.com Before You Register Product Registration Registering and Licensing Your Appliance on mysonicwall.com Service Bundles Licensing Security Services and SoftwareGateway Services Support Services SonicWALL NSA 5000/4500/3500 Getting Started Guide Registration Next Steps Registering a Second Appliance as a Backup Deployment Scenarios Selecting a Deployment Scenario ABC Scenario a NAT/Route Mode Gateway Scenario B State Sync Pair in NAT/Route Mode Scenario C L2 Bridge Mode Connecting the WAN Port Initial SetupSystem Requirements Applying Power Connecting the LAN Port Accessing the Setup Wizard Accessing the Management Interface Testing Your Connection Connecting to Your Network Activating Licenses in SonicOS Upgrading Firmware on Your SonicWALL Saving a Backup Copy of Your PreferencesObtaining the Latest Firmware Upgrading the Firmware with Factory Defaults Upgrading the Firmware with Current SettingsUsing SafeMode to Upgrade Firmware On the System Settings page, click Upload New Firmware Confirmation dialog box, click OK to proceed Uploaded Firmware New Initial High Availability Setup Configuring a State Sync Pair in NAT/Route ModeScenario B Configuring Advanced HA Settings Configuring High AvailabilityNavigate to the High Availability Advanced 30 Configuring a State Sync Pair in NAT/Route Mode Synchronizing Settings Synchronizing Firmware Adjusting High Availability Settings HA License Configuration Overview Click Register Associating Pre-Registered Appliances Configuring the Primary Bridge Interface Configuring L2 Bridge ModeConnection Overview IP Assignment drop-down, select Layer 2 Bridged Mode Configuring the Secondary Bridge Interface Additional Deployment Configuration WAN DMZ Creating Network Access Rules SonicWALL NSA 5000/4500/3500 Getting Started Guide Creating a NAT Policy SonicWALL NSA 5000/4500/3500 Getting Started Guide Configuring Address Objects Leave Create a reflexive policy unchecked Configuring NAT Policies Enabling Gateway Anti-Virus Enabling Security Services in SonicOS SonicWALL NSA 5000/4500/3500 Getting Started Guide Security Services Gateway Anti-Virus page, click Accept Enabling Intrusion Prevention ServicesSecurity Services Intrusion Prevention page, click Accept Enabling Anti-Spyware Applying Security Services to Network Zones Configuring SonicPoint Provisioning Profiles Deploying SonicPoints for Wireless AccessUpdating SonicPoint Firmware 802.11g Radio tab Select Enable Radio Select Enable SonicPoint Configuring a Wireless Zone Assigning an Interface to the Wireless Zone Connecting the SonicPoint Using Packet Capture Troubleshooting Diagnostic Tools Using Ping Using the Active Connections Monitor Using Log View For this Task See this Chapter Deployment Configuration Reference Checklist Support and Training Options Customer Support Support Services Knowledge Portal SonicWALL Live Product Demos User Forums Training Related Documentation Product Safety and Regulatory Information Lithium Battery Warning Safety and Regulatory InformationRack Mounting the SonicWALL Cable Connections Weitere Hinweise zur Montage Safety and Regulatory Information in GermanHinweis zur Lithiumbatterie Kabelverbindungen Canadian Radio Frequency Emissions Statement FCC Part 15 Class a NoticeCispr 22 EN 55022 Class a Regulatory Information for Korea Trademarks Copyright Notice 70 Notes SonicWALL NSA 5000/4500/3500 Getting Started Guide 72 Notes Rev a 01/08