Technical Support | Sonos Multi-Room Music System instruction

Chapter 1: Overview

1-3

Compatible streaming formats

•MP3

•WMA

Please visit our Web site at http://faq.sonos.com/specs for the latest system requirements and compatible audio formats.

Technical Support

For help with troubleshooting and support issues, visit our Support Web site. If you cannot solve the problem there, contact us by telephone.

•Web site: www.sonos.com/support

•Telephone: Visit our Web site at www.sonos.com/support/phone support to find the correct telephone number for your country.

Additional Information

•For the latest product documentation, go to http://www.sonos.com/support/ documents.

•For answers to common or uncommon questions, go to http://faq.sonos.com.

•For the latest system requirements or compatible audio formats, go to http://faq.sonos.com/specs.

•For the latest Sonos Multi-Room Music System product news, go to http://www.sonos.com.

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Sonos Multi-Room Music System manual Technical Support, Additional Information, Compatible streaming formats

Contents

User Guide Page Contents Managing and Playing Music Desktop Controller for Windows Appendix C Sonos Setup Using Controller Industry Canada RF Exposure Requirements EuropeCanada Recycling Information Compatible operating systems Your Computer RequirementsNetwork Requirements System requirements Compatible music file formats Compatible audio servicesCompatible playlist formats Compatible streaming formats Technical SupportAdditional Information Language Preference System Registration Windows Shortcut Keys Macintosh Shortcut Keys Overview New to Sonos? Already have Sonos? Connect a Sonos component to your router Setting Up a New Sonos System Setup illustrations into router Sonos Multi-Room Music System User Guide Alternate setup illustrations no open router port Ohms If you are connecting a ZonePlayer 120/100 If your speakers have banana If you are connecting a ZonePlayer 90/80 Connect to a home theater or amplifier Install softwareConnect to a computer or powered speakers System Setup Add the Sonos Controller Add a ZoneBridge When and why should I use a wireless connection?Adding to an Existing Sonos System Choose one of the following options Add a ZonePlayer Add a Controller Renaming a ZonePlayer or ZoneBridge Turning Off White Status Indicator Select White Status Indicator Light, and press OK Changing a ZonePlayer’s Operating Mode Select Music Equalization, and press OK Equalization Sound Settings To connect to a home theater Using Line-outTurning Off Music System To control the volume from Sonos system To control the volume from home theater To connect to a computer or powered speakers Using Line-inConnecting a music source To connect using the Desktop Controller Setup illustrations Use Uncompressed if Changing the line-in encoding settingTo connect using the Sonos Controller Use Compressed if Select Advanced SettingsLine-In Encoding ZonePlayer Mute button Status IndicatorZonePlayer status indicator ZonePlayer Front Button to mute or unmute this ZonePlayer ZonePlayer 120 Rear Panel Connectors Subwoofer output AC power mains inputVoltage select AC 115/230 Analog audio Analog audio outAnalog audio ZonePlayer 100 Rear Panel Connectors Fixed/variable Analog audio out ~100-240 V, 50-60 Hz Analog audio ZonePlayer 90/80 Rear Panel Connectors ZoneBridge Front ZoneBridge Rear Panel Zone Groups What Are Zones? Linking zones From the Zones menu, select Link Zone Click Link Zone, or Dropping zones Select zone to drop from group Available Music Sources What is your music library? What is Line-in? What is a music queue?What is a Sonos playlist? What is radio? Adding a shared folder Using the Desktop Controller for WindowsFrom the Music menu, select Set Up Music Library Managing Music Folders Removing a shared folder Resetting music library permissionsScheduling music index updates From the Music menu, select Update Music Index Now From the Music menu, choose Set Up Music Library Using the Desktop Controller for MacintoshFrom the Music menu, select Schedule Music Index Updates Viewing shared folders Using the Sonos Controller Select Add NewEnter New Adding a shared folder from the listAdding a shared folder not displayed Select Music Library Management Stop accessing a shared folderScheduling automatic updates Updating the music index Browse Selecting from Music Library Search Select to expand the music outline for any selection OK button Drag and drop Power scroll Compilation albums Music Library PreferencesSort folders by preference Check the Part of a compilation checkbox Group using iTunes compilations Within Sonos Group using AlbumArtists Contributing artists Using the Desktop Controller SelectFile or SonosPreferencesDo not group compilations ITunes support Imported playlistsM3U, WPL and PLS support Removing a track from the queue Managing the Music Queue Press Edit Queue Using the Sonos Controller Press View QueueMove Track indicator Moving a track within the queue Press Place Track Changing the play modeClearing the music queue Press Play Mode Viewing large album art Music Services Activating a music trial Adding a compatible music service Showing/hiding the Music Services tab Using the Desktop Controller for Windows Removing a music service trial Your music service password Audible.com Adding an Audible account Deleting an Audible account Adding an additional Audible account to Sonos Last.fm To turn scrobbling on or off What is scrobbling?Napster If you’re new to Napster Play Now Play Next If you already have a Napster accountSelecting music from Napster Play Now Napster AutomixAdding selections to your Napster Library Select Artist Automix After the trial expires Napster RadioDeleting a Napster account from Sonos If you already have a Napster account Selecting music from Napster Control-click and select one of the following Select Subscribe to Napster, and press OK Selecting music If you’re an existing Napster customer Adding tracks or albums to your Napster Library Adding your Pandora account information to Sonos PandoraSelecting a Napster radio station Creating a new station from an artist or track From the Music Services tab, select Pandora RadioUpgrading your account Adding a new station Deleting a station Selecting a Pandora radio stationAdding more music to a station Renaming a station Select Don’t play this track for a month Why is this track playing?Rating a track Bookmarking a track Select Pandora Radio, and click Continue Select Why is this track playing? Enter the name or an artist or track, and click Continue From the Music menu, select Add more kinds of music Renaming a station Using the Sonos Controller Select Artist Name or Track Name and press OK Upgrading your account Select Edit Station Selecting a radio station Rhapsody If you’re new to Rhapsody Selecting music from Rhapsody If you already have a Rhapsody account Rhapsody Music Guide Using SearchUsing ‘drag and drop’ Adding tracks or albums to your Rhapsody Library Using Rhapsody with UPnPRhapsody Radio Click Continue Deleting a Rhapsody account from Sonos If you already have a Rhapsody account Click Play Now Click the Music Services tab Select Subscribe to Rhapsody, and press OK If you’re an existing Rhapsody customer From the Music menu, select RhapsodyRhapsody Channels Selecting a Rhapsody radio station If you’re new to Sirius Internet Radio Sirius After the trial expires If you already have a Sirius account Upgrading your Sirius account Select Sirius Internet Radio, and click Next Selecting a Sirius radio station Click Continue If you are a premium Sirius subscriber If you are a standard Sirius Satellite Radio subscriber Select Sirius Internet Radio, and click Continue Your account information will be verified with Sirius Using the Sonos Controller Subscription. See Upgrading your Sirius account below Select Sirius RadioSIRIUS Radio, and press OK Select Media Sharing Windows Media PlayerEnabling Windows media sharing Turning on automatic media sharing Click the Settings button Media Sonos PlaylistsSelecting music from Windows Media Player Creating a Sonos Playlist Sonos Multi-Room Music System User Guide Select Rename Playlist Deleting a Sonos PlaylistRenaming a Sonos Playlist Selecting a radio station or show Radio Setting up or changing a local radio location Select a new location and then press OK PC or Done Macintosh Adding a new radio station Select Edit Radio Station from the Music menu Editing a radio stationSelect Add New Radio Station from the Music menu Delete Adding a station or show to your Favorites listDeleting a station or show from your Favorites list Desktop Controller for Windows Controls Playback ControlsQueue pane Music queue Volume Control From the Zones menu, select Clocks and Alarms Clock and AlarmsSetting date and time Adding an alarm Showing the clock screen Editing an alarmDeleting an alarm Downloading software updates Software UpdatesSetting a sleep timer Setting software update preferences Simply follow the Controller’s on-screen prompts ZonePlayer software updates Line-in encoding Selecting a different wireless channelAdditional Preferences Click Security CenterWindows Firewall Zone Alarm free versionFirewall Information Microsoft Windows Firewall McAfee Personal Firewall Plus Zone Alarm ProSelect Utilities in the System Services ISS Black Ice Protection Norton Personal Firewall Right-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Controls Music Library Queue pane Music queue Show/hide Desktop Controller for Macintosh Muting all zones Adjusting sound settingsSetting date and time Alarms Setting a sleep timer Setting software update preferences Selecting different wireless channel Additional Settings Open the System Preferences window UninstallingMac OS X’s built-in firewall for Close the System Preferences window From the Norton Antivirus Setup window, select NewNorton Personal Firewall for Mac OS Type the description as Sonos Internet Security Barrier for Mac OS Enabling Windows File Sharing Connecting the Controller Features Battery Charge Indicator Battery Charging Battery Replacement Back NavigationZones Music Playback Volume control Sensors and indicators Deep Sleep Sleep modesTurn off Controller Light Sleep Select Date and Time Settings Controller From the Music menu, select Clock and AlarmsAlarmsFrom the Music menu, select Clock and AlarmsSleep Timer Select Clocks and AlarmsView Clock from the Music menu Online UpdatesWhen an alarm goes off Checking for updates Select Advanced SettingsAuto Check for Software Updates Auto check for software updatesController software updates ZonePlayer software updates Click Sound Adjusting Controller SettingsSleep Timer Undocked Button Brightness Sleep Timer DockedAdvanced Settings Screen Brightness Sort folders by Select Advanced SettingsWireless Channel After upgrading to Windows Vista, music doesn’t play Basic Troubleshooting Select Add music stored on this computer and click Next Wired Sonos component not detected during setup Check the router When adding Controller, it doesn’t detect ZonePlayers ZonePlayer isn’t operating properly ZonePlayer status indicator lit, but no sound Sound produced from only one speaker ZonePlayer volume level reducesCannot access radio, online updates, or registration ZonePlayer has stopped playing music Zones do not display properly Controller screen is frozen Wrong album art displayed Some radio stations don’t play Music stops when I use my 2.4 GHz cordless phoneController acting sluggish Controller doesn’t work in some parts of my home Tested, not compatible hardware Can I Eliminate The First Wire?Wireless bridge setup example Tested, compatible hardware ZonePlayer Status Indicator Explanations Resetting the Desktop Controller Chapter a Tips and Troubleshooting Sonos Multi-Room Music System User Guide Can’t Find What You’re Looking For? Support DiagnosticsAbout Your Music System Line Sonos ZonePlayer 120/100Rated Output Speaker Connections Weight ZP100 Wireless ConnectivityPower Supply Dimensions ZP100 Finish Storage Temperature Line Out Audio Services SupportedSonos ZonePlayer 90/80 Sound Quality Weight Front Panel LED IndicatorsDimensions Sonos Controller CR100 LED Indication Sonos ZoneBridge Specifications subject to change without notice Sonos Loudspeaker SP100 Connect a Sonos component to your router System Setup Using the Controller ZonePlayer Setup Set up your Sonos system using the Sonos ControllerZoneBridge Setup Play some music Registration Apply power to a Sonos component Setup with a NAS Device no router When you see the message Setup Complete, press OK Choose one of the following options Sonos Multi-Room Music System User Guide Index Alarm, add 6-5,7-9alarm, delete 7-10alarms Index Date and time settings 6-4date, set 5-4,7-9 Deep sleep Expired trial, delete Sonos Multi-Room Music System User Guide Motion sensor 7-8,7-15move track Now Playing screen, large album art OK button Rattling sound 7-8RCA cables Select Pandora radio station 4-46,4-49,4-53 Set sleep timer 7-10set time Status indicator, ZonePlayer 2-24,2-31stop alarm Stop music Urge Sonos Multi-Room Music System User Guide Zune Marketplace