ZonePlayer volume level reduces | Sonos Multi-Room Music System

A-6	Sonos Multi-Room Music System User Guide

• Make sure MUTE is not on.

ZonePlayer volume level reduces

If the ZonePlayer status indicator changes to solid amber, and the volume reduces to 75%, this indicates that the ZonePlayer is experiencing a fault condition.

•Check the ZonePlayer vents to ensure they are not blocked.

•Check for speaker short circuit.

•Mute ZonePlayer or unplug it for several minutes to allow it to cool.

ZonePlayer has stopped playing music

If a ZonePlayer stops playing music, and the ZonePlayer status indicator lights are flashing (long amber, short white, repeat) this indicates that the ZonePlayer has experienced a fault condition and has automatically muted itself to prevent damage to the ZonePlayer.

•Check the ZonePlayer vents to ensure they are not blocked.

•Check for speaker short circuit.

•Unplug the ZonePlayer for several minutes to allow it to cool.

•Mute and unmute the ZonePlayer.

See "ZonePlayer Status Indicator Explanations" on page A-10 for more information on LED lights.

Sound produced from only one speaker

•Make sure speaker is connected securely.

•Make sure balance control is set correctly.

Cannot access radio, online updates, or registration

•Your firewall may be blocking outgoing connections to the Internet. Ensure the firewall allows access to the Internet for the Ethernet addresses of your Sonos components.

•Your firewall may be configured so that Sonos components cannot obtain an IP address. If so, your ZonePlayers and Controllers will display an IP address in the 169.254.xxx.yyy range, even though there is a router/DHCP server on the net-

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Sonos Multi-Room Music System manual ZonePlayer volume level reduces, ZonePlayer has stopped playing music

Contents

User Guide Page Contents Managing and Playing Music Desktop Controller for Windows Appendix C Sonos Setup Using Controller Europe CanadaIndustry Canada RF Exposure Requirements Recycling Information Compatible operating systems Your Computer RequirementsNetwork Requirements System requirements Compatible audio services Compatible playlist formatsCompatible music file formats Technical Support Additional InformationCompatible streaming formats Language Preference System Registration Windows Shortcut Keys Macintosh Shortcut Keys Overview New to Sonos? Already have Sonos? Connect a Sonos component to your router Setting Up a New Sonos System Setup illustrations into router Sonos Multi-Room Music System User Guide Alternate setup illustrations no open router port Ohms If you are connecting a ZonePlayer 120/100 If your speakers have banana If you are connecting a ZonePlayer 90/80 Install software Connect to a computer or powered speakersConnect to a home theater or amplifier System Setup Add the Sonos Controller When and why should I use a wireless connection? Adding to an Existing Sonos SystemAdd a ZoneBridge Choose one of the following options Add a ZonePlayer Add a Controller Renaming a ZonePlayer or ZoneBridge Turning Off White Status Indicator Select White Status Indicator Light, and press OK Changing a ZonePlayer’s Operating Mode Select Music Equalization, and press OK Equalization Sound Settings Using Line-out Turning Off Music SystemTo connect to a home theater To control the volume from Sonos system To control the volume from home theater Using Line-in Connecting a music sourceTo connect to a computer or powered speakers To connect using the Desktop Controller Setup illustrations Changing the line-in encoding setting To connect using the Sonos ControllerUse Uncompressed if Use Compressed if Select Advanced SettingsLine-In Encoding ZonePlayer Mute button Status IndicatorZonePlayer status indicator ZonePlayer Front Button to mute or unmute this ZonePlayer ZonePlayer 120 Rear Panel Connectors Subwoofer output AC power mains inputVoltage select AC 115/230 Analog audio Analog audio outAnalog audio ZonePlayer 100 Rear Panel Connectors Fixed/variable Analog audio out ~100-240 V, 50-60 Hz Analog audio ZonePlayer 90/80 Rear Panel Connectors ZoneBridge Front ZoneBridge Rear Panel Zone Groups What Are Zones? Linking zones From the Zones menu, select Link Zone Click Link Zone, or Dropping zones Select zone to drop from group Available Music Sources What is your music library? What is Line-in? What is a music queue?What is a Sonos playlist? What is radio? Adding a shared folder Using the Desktop Controller for WindowsFrom the Music menu, select Set Up Music Library Managing Music Folders Removing a shared folder Resetting music library permissionsScheduling music index updates From the Music menu, select Update Music Index Now Using the Desktop Controller for Macintosh From the Music menu, select Schedule Music Index UpdatesFrom the Music menu, choose Set Up Music Library Viewing shared folders Using the Sonos Controller Adding a shared folder from the list Adding a shared folder not displayedSelect Add NewEnter New Select Music Library Management Stop accessing a shared folderScheduling automatic updates Updating the music index Browse Selecting from Music Library Search Select to expand the music outline for any selection OK button Drag and drop Power scroll Music Library Preferences Sort folders by preferenceCompilation albums Check the Part of a compilation checkbox Group using iTunes compilations Within Sonos Group using AlbumArtists Using the Desktop Controller SelectFile or SonosPreferences Do not group compilationsContributing artists Imported playlists M3U, WPL and PLS supportITunes support Removing a track from the queue Managing the Music Queue Press Edit Queue Using the Sonos Controller Press View QueueMove Track indicator Moving a track within the queue Changing the play mode Clearing the music queuePress Place Track Press Play Mode Viewing large album art Music Services Activating a music trial Adding a compatible music service Showing/hiding the Music Services tab Using the Desktop Controller for Windows Removing a music service trial Your music service password Audible.com Adding an Audible account Deleting an Audible account Adding an additional Audible account to Sonos Last.fm What is scrobbling? NapsterTo turn scrobbling on or off If you’re new to Napster If you already have a Napster account Selecting music from NapsterPlay Now Play Next Play Now Napster AutomixAdding selections to your Napster Library Select Artist Automix Napster Radio Deleting a Napster account from SonosAfter the trial expires If you already have a Napster account Selecting music from Napster Control-click and select one of the following Select Subscribe to Napster, and press OK Selecting music If you’re an existing Napster customer Adding tracks or albums to your Napster Library Pandora Selecting a Napster radio stationAdding your Pandora account information to Sonos From the Music Services tab, select Pandora Radio Upgrading your account Adding a new stationCreating a new station from an artist or track Deleting a station Selecting a Pandora radio stationAdding more music to a station Renaming a station Select Don’t play this track for a month Why is this track playing?Rating a track Bookmarking a track Select Pandora Radio, and click Continue Select Why is this track playing? Enter the name or an artist or track, and click Continue From the Music menu, select Add more kinds of music Renaming a station Using the Sonos Controller Select Artist Name or Track Name and press OK Upgrading your account Select Edit Station Selecting a radio station Rhapsody If you’re new to Rhapsody Selecting music from Rhapsody If you already have a Rhapsody account Using Search Using ‘drag and drop’Rhapsody Music Guide Using Rhapsody with UPnP Rhapsody RadioAdding tracks or albums to your Rhapsody Library Click Continue Deleting a Rhapsody account from Sonos If you already have a Rhapsody account Click Play Now Click the Music Services tab Select Subscribe to Rhapsody, and press OK If you’re an existing Rhapsody customer From the Music menu, select RhapsodyRhapsody Channels Selecting a Rhapsody radio station If you’re new to Sirius Internet Radio Sirius After the trial expires If you already have a Sirius account Upgrading your Sirius account Select Sirius Internet Radio, and click Next Selecting a Sirius radio station Click Continue If you are a premium Sirius subscriber If you are a standard Sirius Satellite Radio subscriber Select Sirius Internet Radio, and click Continue Your account information will be verified with Sirius Using the Sonos Controller Subscription. See Upgrading your Sirius account below Select Sirius RadioSIRIUS Radio, and press OK Windows Media Player Enabling Windows media sharingSelect Media Sharing Turning on automatic media sharing Click the Settings button Media Sonos PlaylistsSelecting music from Windows Media Player Creating a Sonos Playlist Sonos Multi-Room Music System User Guide Deleting a Sonos Playlist Renaming a Sonos PlaylistSelect Rename Playlist Selecting a radio station or show Radio Setting up or changing a local radio location Select a new location and then press OK PC or Done Macintosh Adding a new radio station Editing a radio station Select Add New Radio Station from the Music menuSelect Edit Radio Station from the Music menu Adding a station or show to your Favorites list Deleting a station or show from your Favorites listDelete Desktop Controller for Windows Playback Controls Queue pane Music queueControls Volume Control From the Zones menu, select Clocks and Alarms Clock and AlarmsSetting date and time Adding an alarm Editing an alarm Deleting an alarmShowing the clock screen Downloading software updates Software UpdatesSetting a sleep timer Setting software update preferences Simply follow the Controller’s on-screen prompts ZonePlayer software updates Selecting a different wireless channel Additional PreferencesLine-in encoding Click Security CenterWindows Firewall Zone Alarm free versionFirewall Information Microsoft Windows Firewall Zone Alarm Pro Select Utilities in the System ServicesMcAfee Personal Firewall Plus ISS Black Ice Protection Norton Personal Firewall Right-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Controls Music Library Queue pane Music queue Show/hide Desktop Controller for Macintosh Adjusting sound settings Setting date and timeMuting all zones Alarms Setting a sleep timer Setting software update preferences Selecting different wireless channel Additional Settings Uninstalling Mac OS X’s built-in firewall forOpen the System Preferences window Close the System Preferences window From the Norton Antivirus Setup window, select NewNorton Personal Firewall for Mac OS Type the description as Sonos Internet Security Barrier for Mac OS Enabling Windows File Sharing Connecting the Controller Features Battery Charge Indicator Battery Charging Battery Replacement Back NavigationZones Music Playback Volume control Sensors and indicators Deep Sleep Sleep modesTurn off Controller Light Sleep Select Date and Time Settings From the Music menu, select Clock and AlarmsAlarms From the Music menu, select Clock and AlarmsSleep TimerController Select Clocks and AlarmsView Clock from the Music menu Online UpdatesWhen an alarm goes off Checking for updates Auto check for software updates Controller software updatesSelect Advanced SettingsAuto Check for Software Updates ZonePlayer software updates Adjusting Controller Settings Sleep Timer UndockedClick Sound Button Brightness Sleep Timer DockedAdvanced Settings Screen Brightness Sort folders by Select Advanced SettingsWireless Channel After upgrading to Windows Vista, music doesn’t play Basic Troubleshooting Select Add music stored on this computer and click Next Wired Sonos component not detected during setup Check the router When adding Controller, it doesn’t detect ZonePlayers ZonePlayer isn’t operating properly ZonePlayer status indicator lit, but no sound Sound produced from only one speaker ZonePlayer volume level reducesCannot access radio, online updates, or registration ZonePlayer has stopped playing music Zones do not display properly Controller screen is frozen Wrong album art displayed Some radio stations don’t play Music stops when I use my 2.4 GHz cordless phoneController acting sluggish Controller doesn’t work in some parts of my home Can I Eliminate The First Wire? Wireless bridge setup example Tested, compatible hardwareTested, not compatible hardware ZonePlayer Status Indicator Explanations Resetting the Desktop Controller Chapter a Tips and Troubleshooting Sonos Multi-Room Music System User Guide Support Diagnostics About Your Music SystemCan’t Find What You’re Looking For? Line Sonos ZonePlayer 120/100Rated Output Speaker Connections Weight ZP100 Wireless ConnectivityPower Supply Dimensions ZP100 Finish Storage Temperature Line Out Audio Services SupportedSonos ZonePlayer 90/80 Sound Quality Front Panel LED Indicators DimensionsWeight Sonos Controller CR100 LED Indication Sonos ZoneBridge Specifications subject to change without notice Sonos Loudspeaker SP100 Connect a Sonos component to your router System Setup Using the Controller Set up your Sonos system using the Sonos Controller ZoneBridge SetupZonePlayer Setup Play some music Registration Apply power to a Sonos component Setup with a NAS Device no router When you see the message Setup Complete, press OK Choose one of the following options Sonos Multi-Room Music System User Guide Index Alarm, add 6-5,7-9alarm, delete 7-10alarms Index Date and time settings 6-4date, set 5-4,7-9 Deep sleep Expired trial, delete Sonos Multi-Room Music System User Guide Motion sensor 7-8,7-15move track Now Playing screen, large album art OK button Rattling sound 7-8RCA cables Select Pandora radio station 4-46,4-49,4-53 Set sleep timer 7-10set time Status indicator, ZonePlayer 2-24,2-31stop alarm Stop music Urge Sonos Multi-Room Music System User Guide Zune Marketplace