ZonePlayer isn’t operating properly | Sonos Multi-Room Music System

Chapter A: Tips and Troubleshooting

A-5

•Using the Desktop Controller software for Macintosh, select Preferences from the Sonos menu. Click the Advanced tab, and then select another wireless channel from the Wireless Channel list.

It may take several seconds for the switch to take effect. If you have music playing, a short music dropout will occur during the wireless channel change.

ZonePlayer isn’t operating properly

•If the ZonePlayer status indicator is not lit and no sound is produced when the unit is plugged in, check the insertion of the power cord.

•Check to ensure that the ZonePlayer Status indicator on the front of the Zone- Player is illuminated and solid white. If it is flashing or solid amber, see "ZonePlay- er has stopped playing music" on page A-6.

•Check to ensure that the green link light is lit on the Ethernet switch on the rear panel of the ZonePlayer wired to your network.

•Move the Controller closer to the unit.

•Check to ensure there are no obstacles to impede wireless operation.

•Check your network connections.

•The ZonePlayer may need to be reset. Disconnect the power cord for 5 seconds, and then reconnect. Wait for the ZonePlayer to restart.

•If none of these work, the ZonePlayer may need to be factory reset. Discon- nect power, and then reconnect the power plug while pressing and holding the Mute button until the Mute indicator light begins to flash amber. Use the Con- troller or the Desktop Controller software to add it to your Sonos system again. (This might be necessary if, for example, you’ve purchased a previously used ZonePlayer from a friend.)

Important Note: You should not factory reset all of your ZonePlayers at once or your established preferences and Sonos playlists will be lost.

ZonePlayer status indicator lit, but no sound

•Make sure speakers are connected securely.

•Make sure volume is set to a suitable level.

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Sonos Multi-Room Music System manual ZonePlayer isn’t operating properly, ZonePlayer status indicator lit, but no sound

Contents

User Guide Page Contents Managing and Playing Music Desktop Controller for Windows Appendix C Sonos Setup Using Controller Industry Canada RF Exposure Requirements EuropeCanada Recycling Information System requirements Your Computer RequirementsNetwork Requirements Compatible operating systems Compatible music file formats Compatible audio servicesCompatible playlist formats Compatible streaming formats Technical SupportAdditional Information System Registration Language Preference Windows Shortcut Keys Macintosh Shortcut Keys Overview Already have Sonos? New to Sonos? Setting Up a New Sonos System Connect a Sonos component to your router Setup illustrations into router Sonos Multi-Room Music System User Guide Alternate setup illustrations no open router port If you are connecting a ZonePlayer 120/100 Ohms If you are connecting a ZonePlayer 90/80 If your speakers have banana Connect to a home theater or amplifier Install softwareConnect to a computer or powered speakers System Setup Add the Sonos Controller Add a ZoneBridge When and why should I use a wireless connection?Adding to an Existing Sonos System Choose one of the following options Add a ZonePlayer Renaming a ZonePlayer or ZoneBridge Add a Controller Turning Off White Status Indicator Changing a ZonePlayer’s Operating Mode Select White Status Indicator Light, and press OK Equalization Sound Settings Select Music Equalization, and press OK To connect to a home theater Using Line-outTurning Off Music System To control the volume from home theater To control the volume from Sonos system To connect to a computer or powered speakers Using Line-inConnecting a music source Setup illustrations To connect using the Desktop Controller Use Uncompressed if Changing the line-in encoding settingTo connect using the Sonos Controller Select Advanced SettingsLine-In Encoding Use Compressed if ZonePlayer Front IndicatorZonePlayer status indicator ZonePlayer Mute button Status Button to mute or unmute this ZonePlayer ZonePlayer 120 Rear Panel Connectors Analog audio AC power mains inputVoltage select AC 115/230 Subwoofer output ZonePlayer 100 Rear Panel Connectors Analog audio outAnalog audio Analog audio out Fixed/variable ZonePlayer 90/80 Rear Panel Connectors ~100-240 V, 50-60 Hz Analog audio ZoneBridge Front ZoneBridge Rear Panel What Are Zones? Zone Groups Linking zones Click Link Zone, or From the Zones menu, select Link Zone Dropping zones Select zone to drop from group What is your music library? Available Music Sources What is radio? What is a music queue?What is a Sonos playlist? What is Line-in? Managing Music Folders Using the Desktop Controller for WindowsFrom the Music menu, select Set Up Music Library Adding a shared folder From the Music menu, select Update Music Index Now Resetting music library permissionsScheduling music index updates Removing a shared folder From the Music menu, choose Set Up Music Library Using the Desktop Controller for MacintoshFrom the Music menu, select Schedule Music Index Updates Using the Sonos Controller Viewing shared folders Select Add NewEnter New Adding a shared folder from the listAdding a shared folder not displayed Updating the music index Stop accessing a shared folderScheduling automatic updates Select Music Library Management Selecting from Music Library Browse Search Select to expand the music outline for any selection Drag and drop OK button Power scroll Compilation albums Music Library PreferencesSort folders by preference Group using iTunes compilations Check the Part of a compilation checkbox Group using AlbumArtists Within Sonos Contributing artists Using the Desktop Controller SelectFile or SonosPreferencesDo not group compilations ITunes support Imported playlistsM3U, WPL and PLS support Managing the Music Queue Removing a track from the queue Moving a track within the queue Using the Sonos Controller Press View QueueMove Track indicator Press Edit Queue Press Place Track Changing the play modeClearing the music queue Press Play Mode Music Services Viewing large album art Activating a music trial Adding a compatible music service Showing/hiding the Music Services tab Using the Desktop Controller for Windows Your music service password Removing a music service trial Audible.com Adding an Audible account Adding an additional Audible account to Sonos Deleting an Audible account Last.fm To turn scrobbling on or off What is scrobbling?Napster If you’re new to Napster Play Now Play Next If you already have a Napster accountSelecting music from Napster Select Artist Automix Napster AutomixAdding selections to your Napster Library Play Now After the trial expires Napster RadioDeleting a Napster account from Sonos If you already have a Napster account Selecting music from Napster Control-click and select one of the following Select Subscribe to Napster, and press OK If you’re an existing Napster customer Selecting music Adding tracks or albums to your Napster Library Adding your Pandora account information to Sonos PandoraSelecting a Napster radio station Creating a new station from an artist or track From the Music Services tab, select Pandora RadioUpgrading your account Adding a new station Renaming a station Selecting a Pandora radio stationAdding more music to a station Deleting a station Bookmarking a track Why is this track playing?Rating a track Select Don’t play this track for a month Select Why is this track playing? Select Pandora Radio, and click Continue From the Music menu, select Add more kinds of music Enter the name or an artist or track, and click Continue Renaming a station Using the Sonos Controller Upgrading your account Select Artist Name or Track Name and press OK Selecting a radio station Select Edit Station Rhapsody If you’re new to Rhapsody If you already have a Rhapsody account Selecting music from Rhapsody Rhapsody Music Guide Using SearchUsing ‘drag and drop’ Adding tracks or albums to your Rhapsody Library Using Rhapsody with UPnPRhapsody Radio Deleting a Rhapsody account from Sonos Click Continue If you already have a Rhapsody account Click the Music Services tab Click Play Now Select Subscribe to Rhapsody, and press OK If you’re an existing Rhapsody customer Selecting a Rhapsody radio station From the Music menu, select RhapsodyRhapsody Channels Sirius If you’re new to Sirius Internet Radio If you already have a Sirius account After the trial expires Upgrading your Sirius account Selecting a Sirius radio station Select Sirius Internet Radio, and click Next Click Continue If you are a standard Sirius Satellite Radio subscriber If you are a premium Sirius subscriber Your account information will be verified with Sirius Select Sirius Internet Radio, and click Continue Using the Sonos Controller Subscription. See Upgrading your Sirius account below Select Sirius RadioSIRIUS Radio, and press OK Select Media Sharing Windows Media PlayerEnabling Windows media sharing Click the Settings button Turning on automatic media sharing Creating a Sonos Playlist Sonos PlaylistsSelecting music from Windows Media Player Media Sonos Multi-Room Music System User Guide Select Rename Playlist Deleting a Sonos PlaylistRenaming a Sonos Playlist Radio Selecting a radio station or show Setting up or changing a local radio location Select a new location and then press OK PC or Done Macintosh Adding a new radio station Select Edit Radio Station from the Music menu Editing a radio stationSelect Add New Radio Station from the Music menu Delete Adding a station or show to your Favorites listDeleting a station or show from your Favorites list Desktop Controller for Windows Controls Playback ControlsQueue pane Music queue Volume Control Adding an alarm Clock and AlarmsSetting date and time From the Zones menu, select Clocks and Alarms Showing the clock screen Editing an alarmDeleting an alarm Setting software update preferences Software UpdatesSetting a sleep timer Downloading software updates ZonePlayer software updates Simply follow the Controller’s on-screen prompts Line-in encoding Selecting a different wireless channelAdditional Preferences Microsoft Windows Firewall Zone Alarm free versionFirewall Information Click Security CenterWindows Firewall McAfee Personal Firewall Plus Zone Alarm ProSelect Utilities in the System Services Norton Personal Firewall ISS Black Ice Protection Right-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Queue pane Music queue Show/hide Controls Music Library Desktop Controller for Macintosh Muting all zones Adjusting sound settingsSetting date and time Alarms Setting a sleep timer Setting software update preferences Additional Settings Selecting different wireless channel Open the System Preferences window UninstallingMac OS X’s built-in firewall for Type the description as Sonos From the Norton Antivirus Setup window, select NewNorton Personal Firewall for Mac OS Close the System Preferences window Enabling Windows File Sharing Internet Security Barrier for Mac OS Features Connecting the Controller Battery Charging Battery Charge Indicator Battery Replacement Music NavigationZones Back Playback Volume control Sensors and indicators Light Sleep Sleep modesTurn off Controller Deep Sleep Select Date and Time Settings Controller From the Music menu, select Clock and AlarmsAlarmsFrom the Music menu, select Clock and AlarmsSleep Timer Checking for updates Online UpdatesWhen an alarm goes off Select Clocks and AlarmsView Clock from the Music menu Select Advanced SettingsAuto Check for Software Updates Auto check for software updatesController software updates ZonePlayer software updates Click Sound Adjusting Controller SettingsSleep Timer Undocked Screen Brightness Sleep Timer DockedAdvanced Settings Button Brightness Sort folders by Select Advanced SettingsWireless Channel Basic Troubleshooting After upgrading to Windows Vista, music doesn’t play Wired Sonos component not detected during setup Select Add music stored on this computer and click Next Check the router When adding Controller, it doesn’t detect ZonePlayers ZonePlayer status indicator lit, but no sound ZonePlayer isn’t operating properly ZonePlayer has stopped playing music ZonePlayer volume level reducesCannot access radio, online updates, or registration Sound produced from only one speaker Controller screen is frozen Zones do not display properly Controller doesn’t work in some parts of my home Music stops when I use my 2.4 GHz cordless phoneController acting sluggish Wrong album art displayed Some radio stations don’t play Tested, not compatible hardware Can I Eliminate The First Wire?Wireless bridge setup example Tested, compatible hardware Resetting the Desktop Controller ZonePlayer Status Indicator Explanations Chapter a Tips and Troubleshooting Sonos Multi-Room Music System User Guide Can’t Find What You’re Looking For? Support DiagnosticsAbout Your Music System Speaker Connections Sonos ZonePlayer 120/100Rated Output Line Dimensions ZP100 Wireless ConnectivityPower Supply Weight ZP100 Storage Temperature Finish Sound Quality Audio Services SupportedSonos ZonePlayer 90/80 Line Out Weight Front Panel LED IndicatorsDimensions Sonos Controller CR100 Sonos ZoneBridge LED Indication Specifications subject to change without notice Sonos Loudspeaker SP100 System Setup Using the Controller Connect a Sonos component to your router ZonePlayer Setup Set up your Sonos system using the Sonos ControllerZoneBridge Setup Play some music Registration Setup with a NAS Device no router Apply power to a Sonos component When you see the message Setup Complete, press OK Choose one of the following options Sonos Multi-Room Music System User Guide Index Alarm, add 6-5,7-9alarm, delete 7-10alarms Index Date and time settings 6-4date, set 5-4,7-9 Deep sleep Expired trial, delete Sonos Multi-Room Music System User Guide Motion sensor 7-8,7-15move track Now Playing screen, large album art OK button Rattling sound 7-8RCA cables Select Pandora radio station 4-46,4-49,4-53 Set sleep timer 7-10set time Status indicator, ZonePlayer 2-24,2-31stop alarm Stop music Urge Sonos Multi-Room Music System User Guide Zune Marketplace