Basic Troubleshooting | Sonos Multi-Room Music System specs

Tips and Troubleshooting

Basic Troubleshooting

Warning: Under no circumstances should the product be repaired by anyone other than an authorized Sonos repair center, as this will invalidate the warranty. Please contact the Sonos Customer Service Center for an authorized repair center in your area. Do not open the system as there is a risk of electric shock.

If a problem occurs, you can try the solutions listed in the troubleshooting section. If you are unable to remedy the problem:

•Visit the Sonos Customer Service Web site at www.sonos.com/support.

•Give us a call. Go to www.sonos.com/support/phone_support to find the cor- rect telephone number for your country.

•Ask us a question at http://faq.sonos.com/ask.

After upgrading to Windows Vista, music doesn’t play

After you upgrade from Windows XP to Windows Vista, you may experience problems playing the music stored on the recently updated computer. To ensure uninterrupted play, you'll need to re-add the music folders stored on that computer to your Sonos system.

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Sonos Multi-Room Music System manual Basic Troubleshooting, After upgrading to Windows Vista, music doesn’t play

Contents

User Guide Page Contents Managing and Playing Music Desktop Controller for Windows Appendix C Sonos Setup Using Controller Canada EuropeIndustry Canada RF Exposure Requirements Recycling Information System requirements Your Computer RequirementsNetwork Requirements Compatible operating systems Compatible playlist formats Compatible audio servicesCompatible music file formats Additional Information Technical SupportCompatible streaming formats System Registration Language Preference Windows Shortcut Keys Macintosh Shortcut Keys Overview Already have Sonos? New to Sonos? Setting Up a New Sonos System Connect a Sonos component to your router Setup illustrations into router Sonos Multi-Room Music System User Guide Alternate setup illustrations no open router port If you are connecting a ZonePlayer 120/100 Ohms If you are connecting a ZonePlayer 90/80 If your speakers have banana Connect to a computer or powered speakers Install softwareConnect to a home theater or amplifier System Setup Add the Sonos Controller Adding to an Existing Sonos System When and why should I use a wireless connection?Add a ZoneBridge Choose one of the following options Add a ZonePlayer Renaming a ZonePlayer or ZoneBridge Add a Controller Turning Off White Status Indicator Changing a ZonePlayer’s Operating Mode Select White Status Indicator Light, and press OK Equalization Sound Settings Select Music Equalization, and press OK Turning Off Music System Using Line-outTo connect to a home theater To control the volume from home theater To control the volume from Sonos system Connecting a music source Using Line-inTo connect to a computer or powered speakers Setup illustrations To connect using the Desktop Controller To connect using the Sonos Controller Changing the line-in encoding settingUse Uncompressed if Select Advanced SettingsLine-In Encoding Use Compressed if ZonePlayer Front IndicatorZonePlayer status indicator ZonePlayer Mute button Status Button to mute or unmute this ZonePlayer ZonePlayer 120 Rear Panel Connectors Analog audio AC power mains inputVoltage select AC 115/230 Subwoofer output ZonePlayer 100 Rear Panel Connectors Analog audio outAnalog audio Analog audio out Fixed/variable ZonePlayer 90/80 Rear Panel Connectors ~100-240 V, 50-60 Hz Analog audio ZoneBridge Front ZoneBridge Rear Panel What Are Zones? Zone Groups Linking zones Click Link Zone, or From the Zones menu, select Link Zone Dropping zones Select zone to drop from group What is your music library? Available Music Sources What is radio? What is a music queue?What is a Sonos playlist? What is Line-in? Managing Music Folders Using the Desktop Controller for WindowsFrom the Music menu, select Set Up Music Library Adding a shared folder From the Music menu, select Update Music Index Now Resetting music library permissionsScheduling music index updates Removing a shared folder From the Music menu, select Schedule Music Index Updates Using the Desktop Controller for MacintoshFrom the Music menu, choose Set Up Music Library Using the Sonos Controller Viewing shared folders Adding a shared folder not displayed Adding a shared folder from the listSelect Add NewEnter New Updating the music index Stop accessing a shared folderScheduling automatic updates Select Music Library Management Selecting from Music Library Browse Search Select to expand the music outline for any selection Drag and drop OK button Power scroll Sort folders by preference Music Library PreferencesCompilation albums Group using iTunes compilations Check the Part of a compilation checkbox Group using AlbumArtists Within Sonos Do not group compilations Using the Desktop Controller SelectFile or SonosPreferencesContributing artists M3U, WPL and PLS support Imported playlistsITunes support Managing the Music Queue Removing a track from the queue Moving a track within the queue Using the Sonos Controller Press View QueueMove Track indicator Press Edit Queue Clearing the music queue Changing the play modePress Place Track Press Play Mode Music Services Viewing large album art Activating a music trial Adding a compatible music service Showing/hiding the Music Services tab Using the Desktop Controller for Windows Your music service password Removing a music service trial Audible.com Adding an Audible account Adding an additional Audible account to Sonos Deleting an Audible account Last.fm Napster What is scrobbling?To turn scrobbling on or off If you’re new to Napster Selecting music from Napster If you already have a Napster accountPlay Now Play Next Select Artist Automix Napster AutomixAdding selections to your Napster Library Play Now Deleting a Napster account from Sonos Napster RadioAfter the trial expires If you already have a Napster account Selecting music from Napster Control-click and select one of the following Select Subscribe to Napster, and press OK If you’re an existing Napster customer Selecting music Adding tracks or albums to your Napster Library Selecting a Napster radio station PandoraAdding your Pandora account information to Sonos Upgrading your account Adding a new station From the Music Services tab, select Pandora RadioCreating a new station from an artist or track Renaming a station Selecting a Pandora radio stationAdding more music to a station Deleting a station Bookmarking a track Why is this track playing?Rating a track Select Don’t play this track for a month Select Why is this track playing? Select Pandora Radio, and click Continue From the Music menu, select Add more kinds of music Enter the name or an artist or track, and click Continue Renaming a station Using the Sonos Controller Upgrading your account Select Artist Name or Track Name and press OK Selecting a radio station Select Edit Station Rhapsody If you’re new to Rhapsody If you already have a Rhapsody account Selecting music from Rhapsody Using ‘drag and drop’ Using SearchRhapsody Music Guide Rhapsody Radio Using Rhapsody with UPnPAdding tracks or albums to your Rhapsody Library Deleting a Rhapsody account from Sonos Click Continue If you already have a Rhapsody account Click the Music Services tab Click Play Now Select Subscribe to Rhapsody, and press OK If you’re an existing Rhapsody customer Selecting a Rhapsody radio station From the Music menu, select RhapsodyRhapsody Channels Sirius If you’re new to Sirius Internet Radio If you already have a Sirius account After the trial expires Upgrading your Sirius account Selecting a Sirius radio station Select Sirius Internet Radio, and click Next Click Continue If you are a standard Sirius Satellite Radio subscriber If you are a premium Sirius subscriber Your account information will be verified with Sirius Select Sirius Internet Radio, and click Continue Using the Sonos Controller Subscription. See Upgrading your Sirius account below Select Sirius RadioSIRIUS Radio, and press OK Enabling Windows media sharing Windows Media PlayerSelect Media Sharing Click the Settings button Turning on automatic media sharing Creating a Sonos Playlist Sonos PlaylistsSelecting music from Windows Media Player Media Sonos Multi-Room Music System User Guide Renaming a Sonos Playlist Deleting a Sonos PlaylistSelect Rename Playlist Radio Selecting a radio station or show Setting up or changing a local radio location Select a new location and then press OK PC or Done Macintosh Adding a new radio station Select Add New Radio Station from the Music menu Editing a radio stationSelect Edit Radio Station from the Music menu Deleting a station or show from your Favorites list Adding a station or show to your Favorites listDelete Desktop Controller for Windows Queue pane Music queue Playback ControlsControls Volume Control Adding an alarm Clock and AlarmsSetting date and time From the Zones menu, select Clocks and Alarms Deleting an alarm Editing an alarmShowing the clock screen Setting software update preferences Software UpdatesSetting a sleep timer Downloading software updates ZonePlayer software updates Simply follow the Controller’s on-screen prompts Additional Preferences Selecting a different wireless channelLine-in encoding Microsoft Windows Firewall Zone Alarm free versionFirewall Information Click Security CenterWindows Firewall Select Utilities in the System Services Zone Alarm ProMcAfee Personal Firewall Plus Norton Personal Firewall ISS Black Ice Protection Right-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Queue pane Music queue Show/hide Controls Music Library Desktop Controller for Macintosh Setting date and time Adjusting sound settingsMuting all zones Alarms Setting a sleep timer Setting software update preferences Additional Settings Selecting different wireless channel Mac OS X’s built-in firewall for UninstallingOpen the System Preferences window Type the description as Sonos From the Norton Antivirus Setup window, select NewNorton Personal Firewall for Mac OS Close the System Preferences window Enabling Windows File Sharing Internet Security Barrier for Mac OS Features Connecting the Controller Battery Charging Battery Charge Indicator Battery Replacement Music NavigationZones Back Playback Volume control Sensors and indicators Light Sleep Sleep modesTurn off Controller Deep Sleep Select Date and Time Settings From the Music menu, select Clock and AlarmsSleep Timer From the Music menu, select Clock and AlarmsAlarmsController Checking for updates Online UpdatesWhen an alarm goes off Select Clocks and AlarmsView Clock from the Music menu Controller software updates Auto check for software updatesSelect Advanced SettingsAuto Check for Software Updates ZonePlayer software updates Sleep Timer Undocked Adjusting Controller SettingsClick Sound Screen Brightness Sleep Timer DockedAdvanced Settings Button Brightness Sort folders by Select Advanced SettingsWireless Channel Basic Troubleshooting After upgrading to Windows Vista, music doesn’t play Wired Sonos component not detected during setup Select Add music stored on this computer and click Next Check the router When adding Controller, it doesn’t detect ZonePlayers ZonePlayer status indicator lit, but no sound ZonePlayer isn’t operating properly ZonePlayer has stopped playing music ZonePlayer volume level reducesCannot access radio, online updates, or registration Sound produced from only one speaker Controller screen is frozen Zones do not display properly Controller doesn’t work in some parts of my home Music stops when I use my 2.4 GHz cordless phoneController acting sluggish Wrong album art displayed Some radio stations don’t play Wireless bridge setup example Tested, compatible hardware Can I Eliminate The First Wire?Tested, not compatible hardware Resetting the Desktop Controller ZonePlayer Status Indicator Explanations Chapter a Tips and Troubleshooting Sonos Multi-Room Music System User Guide About Your Music System Support DiagnosticsCan’t Find What You’re Looking For? Speaker Connections Sonos ZonePlayer 120/100Rated Output Line Dimensions ZP100 Wireless ConnectivityPower Supply Weight ZP100 Storage Temperature Finish Sound Quality Audio Services SupportedSonos ZonePlayer 90/80 Line Out Dimensions Front Panel LED IndicatorsWeight Sonos Controller CR100 Sonos ZoneBridge LED Indication Specifications subject to change without notice Sonos Loudspeaker SP100 System Setup Using the Controller Connect a Sonos component to your router ZoneBridge Setup Set up your Sonos system using the Sonos ControllerZonePlayer Setup Play some music Registration Setup with a NAS Device no router Apply power to a Sonos component When you see the message Setup Complete, press OK Choose one of the following options Sonos Multi-Room Music System User Guide Index Alarm, add 6-5,7-9alarm, delete 7-10alarms Index Date and time settings 6-4date, set 5-4,7-9 Deep sleep Expired trial, delete Sonos Multi-Room Music System User Guide Motion sensor 7-8,7-15move track Now Playing screen, large album art OK button Rattling sound 7-8RCA cables Select Pandora radio station 4-46,4-49,4-53 Set sleep timer 7-10set time Status indicator, ZonePlayer 2-24,2-31stop alarm Stop music Urge Sonos Multi-Room Music System User Guide Zune Marketplace