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Sonos Multi-Room Music System manual About Your Music System, Support Diagnostics

Models: Multi-Room Music System

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Chapter A: Tips and Troubleshooting

A-13

About Your Music System

If you make a call to Sonos Customer Support, you may be asked for specific details regarding your Sonos Multi-Room Music System. You can find this information by choosing one of the following options:

•From the Music menu on your Sonos Controller, select System Set- tings>About Your Multi-Room Music System.

Or,

•From the Sonos Desktop Controller for Windows menu bar, select Help>About Sonos Desktop Controller.

Or,

•From the Sonos Desktop Controller for Macintosh menu bar, click Sonos>About Sonos.

Support Diagnostics

Support Diagnostics should only be accessed when you are talking with a Sonos Support representative. (Go to www.sonos.com/support/phone_support to find the correct telephone number for your country.) For general Sonos support information, go to www.sonos.com/support.

Using the Desktop Controller

1.From the File (or Sonos) menu, click Preferences.

2.Click the Diagnostics tab.

3.Click Submit Diagnostics if you are instructed to by your Sonos Support representative.

Can’t Find What You’re Looking For?

If you can’t find the answer to your question in our documentation, please visit our Frequently Asked Questions (FAQ) pages at www.sonos.com/support or ask us a question at http://faq.sonos.com/ask.

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Sonos Multi-Room Music System manual About Your Music System, Support Diagnostics, Can’t Find What You’re Looking For?

Contents

User Guide Page Contents Managing and Playing Music Desktop Controller for Windows Appendix C Sonos Setup Using Controller Canada EuropeIndustry Canada RF Exposure Requirements Recycling Information System requirements Your Computer RequirementsNetwork Requirements Compatible operating systemsCompatible playlist formats Compatible audio servicesCompatible music file formats Additional Information Technical SupportCompatible streaming formats System Registration Language PreferenceWindows Shortcut Keys Macintosh Shortcut Keys Overview Already have Sonos? New to Sonos?Setting Up a New Sonos System Connect a Sonos component to your routerSetup illustrations into router Sonos Multi-Room Music System User Guide Alternate setup illustrations no open router port If you are connecting a ZonePlayer 120/100 OhmsIf you are connecting a ZonePlayer 90/80 If your speakers have bananaConnect to a computer or powered speakers Install softwareConnect to a home theater or amplifier System Setup Add the Sonos Controller Adding to an Existing Sonos System When and why should I use a wireless connection?Add a ZoneBridge Choose one of the following options Add a ZonePlayer Renaming a ZonePlayer or ZoneBridge Add a ControllerTurning Off White Status Indicator Changing a ZonePlayer’s Operating Mode Select White Status Indicator Light, and press OKEqualization Sound Settings Select Music Equalization, and press OKTurning Off Music System Using Line-outTo connect to a home theater To control the volume from home theater To control the volume from Sonos systemConnecting a music source Using Line-inTo connect to a computer or powered speakers Setup illustrations To connect using the Desktop ControllerTo connect using the Sonos Controller Changing the line-in encoding settingUse Uncompressed if Select Advanced SettingsLine-In Encoding Use Compressed ifZonePlayer Front IndicatorZonePlayer status indicator ZonePlayer Mute button StatusButton to mute or unmute this ZonePlayer ZonePlayer 120 Rear Panel Connectors Analog audio AC power mains inputVoltage select AC 115/230 Subwoofer outputZonePlayer 100 Rear Panel Connectors Analog audio outAnalog audioAnalog audio out Fixed/variableZonePlayer 90/80 Rear Panel Connectors ~100-240 V, 50-60 Hz Analog audioZoneBridge Front ZoneBridge Rear Panel What Are Zones? Zone GroupsLinking zones Click Link Zone, or From the Zones menu, select Link ZoneDropping zones Select zone to drop from group What is your music library? Available Music SourcesWhat is radio? What is a music queue?What is a Sonos playlist? What is Line-in?Managing Music Folders Using the Desktop Controller for WindowsFrom the Music menu, select Set Up Music Library Adding a shared folderFrom the Music menu, select Update Music Index Now Resetting music library permissionsScheduling music index updates Removing a shared folderFrom the Music menu, select Schedule Music Index Updates Using the Desktop Controller for MacintoshFrom the Music menu, choose Set Up Music Library Using the Sonos Controller Viewing shared foldersAdding a shared folder not displayed Adding a shared folder from the listSelect Add NewEnter New Updating the music index Stop accessing a shared folderScheduling automatic updates Select Music Library ManagementSelecting from Music Library BrowseSearch Select to expand the music outline for any selection Drag and drop OK buttonPower scroll Sort folders by preference Music Library PreferencesCompilation albums Group using iTunes compilations Check the Part of a compilation checkboxGroup using AlbumArtists Within SonosDo not group compilations Using the Desktop Controller SelectFile or SonosPreferencesContributing artists M3U, WPL and PLS support Imported playlistsITunes support Managing the Music Queue Removing a track from the queueMoving a track within the queue Using the Sonos Controller Press View QueueMove Track indicator Press Edit QueueClearing the music queue Changing the play modePress Place Track Press Play Mode Music Services Viewing large album artActivating a music trial Adding a compatible music service Showing/hiding the Music Services tab Using the Desktop Controller for Windows Your music service password Removing a music service trialAudible.com Adding an Audible account Adding an additional Audible account to Sonos Deleting an Audible accountLast.fm Napster What is scrobbling?To turn scrobbling on or off If you’re new to Napster Selecting music from Napster If you already have a Napster accountPlay Now Play Next Select Artist Automix Napster AutomixAdding selections to your Napster Library Play NowDeleting a Napster account from Sonos Napster RadioAfter the trial expires If you already have a Napster account Selecting music from Napster Control-click and select one of the following Select Subscribe to Napster, and press OK If you’re an existing Napster customer Selecting musicAdding tracks or albums to your Napster Library Selecting a Napster radio station PandoraAdding your Pandora account information to Sonos Upgrading your account Adding a new station From the Music Services tab, select Pandora RadioCreating a new station from an artist or track Renaming a station Selecting a Pandora radio stationAdding more music to a station Deleting a stationBookmarking a track Why is this track playing?Rating a track Select Don’t play this track for a monthSelect Why is this track playing? Select Pandora Radio, and click ContinueFrom the Music menu, select Add more kinds of music Enter the name or an artist or track, and click ContinueRenaming a station Using the Sonos Controller Upgrading your account Select Artist Name or Track Name and press OKSelecting a radio station Select Edit StationRhapsody If you’re new to Rhapsody If you already have a Rhapsody account Selecting music from RhapsodyUsing ‘drag and drop’ Using SearchRhapsody Music Guide Rhapsody Radio Using Rhapsody with UPnPAdding tracks or albums to your Rhapsody Library Deleting a Rhapsody account from Sonos Click ContinueIf you already have a Rhapsody account Click the Music Services tab Click Play NowSelect Subscribe to Rhapsody, and press OK If you’re an existing Rhapsody customer Selecting a Rhapsody radio station From the Music menu, select RhapsodyRhapsody ChannelsSirius If you’re new to Sirius Internet RadioIf you already have a Sirius account After the trial expiresUpgrading your Sirius account Selecting a Sirius radio station Select Sirius Internet Radio, and click NextClick Continue If you are a standard Sirius Satellite Radio subscriber If you are a premium Sirius subscriberYour account information will be verified with Sirius Select Sirius Internet Radio, and click ContinueUsing the Sonos Controller Subscription. See Upgrading your Sirius account below Select Sirius RadioSIRIUS Radio, and press OK Enabling Windows media sharing Windows Media PlayerSelect Media Sharing Click the Settings button Turning on automatic media sharingCreating a Sonos Playlist Sonos PlaylistsSelecting music from Windows Media Player MediaSonos Multi-Room Music System User Guide Renaming a Sonos Playlist Deleting a Sonos PlaylistSelect Rename Playlist Radio Selecting a radio station or showSetting up or changing a local radio location Select a new location and then press OK PC or Done Macintosh Adding a new radio station Select Add New Radio Station from the Music menu Editing a radio stationSelect Edit Radio Station from the Music menu Deleting a station or show from your Favorites list Adding a station or show to your Favorites listDelete Desktop Controller for Windows Queue pane Music queue Playback ControlsControls Volume Control Adding an alarm Clock and AlarmsSetting date and time From the Zones menu, select Clocks and AlarmsDeleting an alarm Editing an alarmShowing the clock screen Setting software update preferences Software UpdatesSetting a sleep timer Downloading software updatesZonePlayer software updates Simply follow the Controller’s on-screen promptsAdditional Preferences Selecting a different wireless channelLine-in encoding Microsoft Windows Firewall Zone Alarm free versionFirewall Information Click Security CenterWindows FirewallSelect Utilities in the System Services Zone Alarm ProMcAfee Personal Firewall Plus Norton Personal Firewall ISS Black Ice ProtectionRight-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Queue pane Music queue Show/hide Controls Music LibraryDesktop Controller for Macintosh Setting date and time Adjusting sound settingsMuting all zones Alarms Setting a sleep timer Setting software update preferences Additional Settings Selecting different wireless channelMac OS X’s built-in firewall for UninstallingOpen the System Preferences window Type the description as Sonos From the Norton Antivirus Setup window, select NewNorton Personal Firewall for Mac OS Close the System Preferences windowEnabling Windows File Sharing Internet Security Barrier for Mac OSFeatures Connecting the ControllerBattery Charging Battery Charge IndicatorBattery Replacement Music NavigationZones BackPlayback Volume control Sensors and indicators Light Sleep Sleep modesTurn off Controller Deep SleepSelect Date and Time Settings From the Music menu, select Clock and AlarmsSleep Timer From the Music menu, select Clock and AlarmsAlarmsController Checking for updates Online UpdatesWhen an alarm goes off Select Clocks and AlarmsView Clock from the Music menuController software updates Auto check for software updatesSelect Advanced SettingsAuto Check for Software Updates ZonePlayer software updates Sleep Timer Undocked Adjusting Controller SettingsClick Sound Screen Brightness Sleep Timer DockedAdvanced Settings Button BrightnessSort folders by Select Advanced SettingsWireless Channel Basic Troubleshooting After upgrading to Windows Vista, music doesn’t playWired Sonos component not detected during setup Select Add music stored on this computer and click NextCheck the router When adding Controller, it doesn’t detect ZonePlayers ZonePlayer status indicator lit, but no sound ZonePlayer isn’t operating properlyZonePlayer has stopped playing music ZonePlayer volume level reducesCannot access radio, online updates, or registration Sound produced from only one speakerController screen is frozen Zones do not display properlyController doesn’t work in some parts of my home Music stops when I use my 2.4 GHz cordless phoneController acting sluggish Wrong album art displayed Some radio stations don’t playWireless bridge setup example Tested, compatible hardware Can I Eliminate The First Wire?Tested, not compatible hardware Resetting the Desktop Controller ZonePlayer Status Indicator ExplanationsChapter a Tips and Troubleshooting Sonos Multi-Room Music System User Guide About Your Music System Support DiagnosticsCan’t Find What You’re Looking For? Speaker Connections Sonos ZonePlayer 120/100Rated Output LineDimensions ZP100 Wireless ConnectivityPower Supply Weight ZP100Storage Temperature FinishSound Quality Audio Services SupportedSonos ZonePlayer 90/80 Line OutDimensions Front Panel LED IndicatorsWeight Sonos Controller CR100 Sonos ZoneBridge LED IndicationSpecifications subject to change without notice Sonos Loudspeaker SP100 System Setup Using the Controller Connect a Sonos component to your routerZoneBridge Setup Set up your Sonos system using the Sonos ControllerZonePlayer Setup Play some music Registration Setup with a NAS Device no router Apply power to a Sonos componentWhen you see the message Setup Complete, press OK Choose one of the following options Sonos Multi-Room Music System User Guide Index Alarm, add 6-5,7-9alarm, delete 7-10alarms Index Date and time settings 6-4date, set 5-4,7-9 Deep sleep Expired trial, delete Sonos Multi-Room Music System User Guide Motion sensor 7-8,7-15move track Now Playing screen, large album art OK button Rattling sound 7-8RCA cables Select Pandora radio station 4-46,4-49,4-53 Set sleep timer 7-10set time Status indicator, ZonePlayer 2-24,2-31stop alarm Stop music Urge Sonos Multi-Room Music System User Guide Zune Marketplace