Sonos ZonePlayer S5 | 19 |
ZonePlayer not detected during setup
A network or a firewall issue may be preventing the ZonePlayer from connecting to your Sonos system. If this is a wireless ZonePlayer, try moving the ZonePlayers closer together, or wire the ZonePlayer temporarily to see if the problem is related to wireless interference.
If you encounter this message when installing the first Sonos component (wired to your router), you can try the steps below to resolve this issue. If you are still experiencing problems, please contact Sonos Customer Support.
1.Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos Controller for Mac or PC. Please go to our Web site at http://faq.sonos.com/firewall for additional information. If this does not resolve the problem, you can try step 2 below.
2.Check the router
You can bypass your router’s switch to determine whether there are any router configuration issues by connecting Sonos as depicted in the following illustration (note that the ZoneBridge and the computer still have Internet access in this configuration):
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