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APPENDIX

Troubleshooting

A

Troubleshooting resources

Visit the Sony Media Software Web site to access product updates, look for answers in the knowledge base, contact customer support, or participate in an online forum:

http://www.sonymediasoftware.com

Common questions

Why are some of my DirectX plug-ins not working correctly?

Vegas® software is a nondestructive time-based editor. As a result, there are certain types of DirectX® plug- ins that perform poorly in Vegas software. These types of plug-ins are roughly classified as any plug-ins that output a different amount of time than what goes in. This includes all plug-ins such as time compress/ expand, gapper/snipper and pitch shift without preserving duration. However, these types of effects plug-ins may perform suitably as bus effects, but only if just one bus is used in the project. Plug-ins that require a lot of pre-buffering (such as Sony Media Software Acoustic Mirror™ when using long impulse files) may also perform poorly.

Also, make certain that the plug-ins you use in Vegas software are DirectX plug-ins and not DXi plug-ins. DXi plug-ins are not supported in the application and do not perform properly.

Why do I hear gaps in my audio playback?

Check to see if any Vegas software updates have been posted on the Sony Media Software and Services Web site:

http://www.sonymediasoftware.com/download

Click Updates to access the Updates page. Any updates to the application are posted at this location.

If software updates do not address the playback problem, check these other reasons that your audio playback can gap:

•Playing back too many tracks simultaneously can overload your hard drives.

•Not enough physical RAM can cause the Windows® operating system to use virtual memory, which is slower.

•Your CPU may not be able to process a complex mix of plug-ins.

•Problematic video card settings. For more information, see Trouble-free video: hardware solutions on page 369.

The following are some things you can check and do to make sure your system is optimized to prevent gapping.

APPENDIX A

TROUBLESHOOTING