Others
Troubleshooting
If Network Camera Recorder does not function correctly, check the following:
Symptom | Cause and solution |
The image of the | Confirm that the image of the |
Network Camera cannot | camera is displayed using the Web |
be displayed. | browser. Then, set up Network |
| Camera Recorder using the data |
| registered for the Web browser |
| (page 25). |
| For monitoring via the Web browser, |
| refer to the User's Guide of the |
| Network Camera. |
|
|
“NO CONNECTION” | The communication may be affected |
appears even if the | by network conditions or ambient |
camera is connected. | wave conditions (for a wireless |
| connection). |
| For details on wireless connection, |
| refer to the User's Guide of the |
| Network Camera. |
|
|
The recording cannot be | Try to change the time scale and |
located. | search again (page 18). |
|
|
No sound is heard. | • Click the audio mute button on the |
| main toolbar of the main window |
| to cancel audio muting (page 14). |
| • Click on the monitor window to |
| select it (to be framed in yellow). |
| Sound will not be heard if no |
| monitor window is selected. |
| • Adjust Mic Volume on the Audio |
| tab of the Camera Properties dialog |
| (page 27). |
|
|
Poor monitoring sound | Change the audio bit rate to a higher |
| value such as G.726 (40kbps) |
| (page 27). |
|
|
Audio and video are not | It is possible that audio and video |
synchronized. | data may not be synchronized. This |
| is not a failure. |
|
|
Exported data cannot be | The codec used for export must be |
viewed on another | installed on the computer. |
computer. |
|
|
|
No sound is heard | Audio data cannot be exported to the |
during playback of the | AVI file. |
data exported to an AVI |
|
file. |
|
|
|
Network Camera | The display of the last error message |
Recorder operates | is held at the bottom of the window. |
normally, but an error | It will disappear by restarting |
message is displayed at | Network Camera Recorder. |
the bottom of the |
|
window. |
|
|
|
Symptom | Cause and solution |
The frame rate or the | The wireless connection may |
image quality decreases | provide a lower communication |
when the camera or the | speed than that for the wired |
computer is used with | connection, causing a lower frame |
wireless connection. | rate, image quality and audio quality. |
| Try to select a smaller image size or |
| select MPEG4 in the Camera |
| Properties dialog (page 25). |
|
|
The camera properties | The error message appears when you |
cannot be changed and | did not enter the user name and the |
the following error | password of the Administrator |
message appears: | registered in the Network Camera in |
“xxxx (camera name) | the Camera tab of the Camera |
Unknown Flow | Properties dialog. Correct the user |
Controller | name and the password on |
Administrator User | Administrator (page 26). For the |
name and the Password | registration of Administrator on the |
are incorrect. Please | Network Camera, refer to the User’s |
check them.: Received | Guide of the Network Camera. |
HTTP status code 401 |
|
Unauthorized.” |
|
|
|
Others
Troubleshooting
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