Others

Troubleshooting

If Network Camera Recorder does not function correctly, check the following:

Symptom

Cause and solution

The image of the

Confirm that the image of the

Network Camera cannot

camera is displayed using the Web

be displayed.

browser. Then, set up Network

 

Camera Recorder using the data

 

registered for the Web browser

 

(page 25).

 

For monitoring via the Web browser,

 

refer to the User's Guide of the

 

Network Camera.

 

 

“NO CONNECTION”

The communication may be affected

appears even if the

by network conditions or ambient

camera is connected.

wave conditions (for a wireless

 

connection).

 

For details on wireless connection,

 

refer to the User's Guide of the

 

Network Camera.

 

 

The recording cannot be

Try to change the time scale and

located.

search again (page 18).

 

 

No sound is heard.

• Click the audio mute button on the

 

main toolbar of the main window

 

to cancel audio muting (page 14).

 

• Click on the monitor window to

 

select it (to be framed in yellow).

 

Sound will not be heard if no

 

monitor window is selected.

 

• Adjust Mic Volume on the Audio

 

tab of the Camera Properties dialog

 

(page 27).

 

 

Poor monitoring sound

Change the audio bit rate to a higher

 

value such as G.726 (40kbps)

 

(page 27).

 

 

Audio and video are not

It is possible that audio and video

synchronized.

data may not be synchronized. This

 

is not a failure.

 

 

Exported data cannot be

The codec used for export must be

viewed on another

installed on the computer.

computer.

 

 

 

No sound is heard

Audio data cannot be exported to the

during playback of the

AVI file.

data exported to an AVI

 

file.

 

 

 

Network Camera

The display of the last error message

Recorder operates

is held at the bottom of the window.

normally, but an error

It will disappear by restarting

message is displayed at

Network Camera Recorder.

the bottom of the

 

window.

 

 

 

Symptom

Cause and solution

The frame rate or the

The wireless connection may

image quality decreases

provide a lower communication

when the camera or the

speed than that for the wired

computer is used with

connection, causing a lower frame

wireless connection.

rate, image quality and audio quality.

 

Try to select a smaller image size or

 

select MPEG4 in the Camera

 

Properties dialog (page 25).

 

 

The camera properties

The error message appears when you

cannot be changed and

did not enter the user name and the

the following error

password of the Administrator

message appears:

registered in the Network Camera in

“xxxx (camera name)

the Camera tab of the Camera

Unknown Flow

Properties dialog. Correct the user

Controller

name and the password on

Administrator User

Administrator (page 26). For the

name and the Password

registration of Administrator on the

are incorrect. Please

Network Camera, refer to the User’s

check them.: Received

Guide of the Network Camera.

HTTP status code 401

 

Unauthorized.”

 

 

 

Others

Troubleshooting

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Sony 6027PW, 9032PW, 5525PW, 1340PW manual Troubleshooting, Symptom Cause and solution