Symptom

Check

Cause/Solutions

The printer

• Are you sure that you have

cFollow the procedures in the operating

driver cannot be

followed the installation

instructions to install the driver

installed.

procedures correctly?

(.page 87). If an error occurs, restart

 

 

your computer and do the installation

 

 

procedures again.

 

 

 

 

• Is another application

cExit all applications and then install the

 

program running?

driver again.

 

 

 

 

• Did you specify the CD-

cDouble-click My Computer, and then the

 

ROM as the installation CD-

CD-ROM icon in the open window.

 

ROM correctly?

Follow the procedures in the operating

 

 

instructions to install the driver.

 

• Is the USB driver installed?

cThe USB driver may not be installed

 

 

properly. Follow the operating

 

 

instructions to install the USB driver

 

 

again.

 

 

 

 

• Can you read the CD-ROM

cIf there is an error with the CD-ROM,

 

with Explorer?

you may not be able to read it. If an

 

 

error message is displayed on your PC,

 

 

check the contents and remove the

 

 

source of the problem. Then install the

 

 

printer driver again. For details on the

 

 

error contents, see the operating

 

 

instructions of your PC.

 

 

 

 

• Is there an anti-virus

cIf there is an anti-virus program or other

 

program or other program

program running on the system, exit it

 

running on the system?

and then start installing the driver.

 

 

 

 

• Did you log onto Windows

cTo install the driver in Windows XP/

 

XP/2000 Professional using

2000 Professional, log onto Windows

 

an Administrator user

using an Administrator user account.

 

account?

 

 

 

 

Troubleshooting

117 GB