Symptom

Check

Cause/Solutions

The printer does

 

c Check the printer status in the print

not respond to

 

monitor on the Windows desktop.

the printing

 

If there is no trouble displayed, check

order from the

 

the printer’s indicators.

PC.

 

If the printer shows trouble, do the

 

 

following:

 

 

– Turn off the ON/STANDBY button

 

 

 

and then turn it on again.

 

 

Disconnect the power cable, wait

 

 

 

for 5 to 10 seconds, and then

 

 

 

connect the cable again.

 

 

Restart your computer.

 

 

If these do not solve the problem,

 

 

consult with your Sony dealer or

 

 

service facilities.

 

 

 

 

• Is an error message

c Remove the USB cable and then connect

 

displayed stating that an

it again.

 

error was detected in output

 

 

 

of documents via USB?

 

 

 

 

 

An image is

• Are you using an

c When using an application other than

printed with

application software other

the PictureGear Studio, an image might

borders even if I

than PictureGear Studio?

be printed with borders even if you

set “Borders” to

 

select borderless print. If this occurs, do

“No.”

 

either of the following to print an image

 

 

without borders:

 

 

– When you can set print range with an

 

 

application, set an image to be printed

 

 

fully in the print range even if it is

 

 

printed over the range.

 

 

– Set a larger value in the “Enlarge/

 

 

Reduce” text box in the “Paper/

 

 

Output” tab of the “DPP-EX50

 

 

Properties” dialog box. (.page 99)

 

 

 

 

118 GB