Symptom

Cause

Solution

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly using the

 

 

 

computer.

supplied USB cable (page 78).

 

 

 

• You are not using the correct copy procedure for

p Follow the designated copy procedure for your OS (pages 79

 

 

 

your OS.

and 85).

 

 

 

—

p If you use the “Image Transfer” software, see page 79.

 

 

 

—

p If you are using the “ImageMixer Ver. 1.5 for Sony” application

 

 

 

 

software, click on HELP.

 

 

 

 

 

 

 

After making a USB

—

p Select [Launch Image Transfer automatically when your

 

 

connection, “Image

 

camera, etc., is connected.] at [Basic] setting (page 80).

 

 

Transfer” does not

—

p Make a USB connection when the computer is turned on

 

 

automatically start.

 

(page 78).

 

 

 

 

 

 

 

The image cannot be

—

p If you are using the “ImageMixer Ver. 1.5 for Sony” application

 

 

played back on a

 

software, click on HELP.

 

 

computer.

—

p Consult the computer or software manufacturer.

 

 

 

 

 

 

 

The image and sound are

• You are playing back the movie directly from the

p Copy the movie to the hard disk of your computer and then play

 

 

interrupted by noise when

“Memory Stick”.

back the movie from the hard disk (pages 79 and 85).

 

 

you view a movie on a

 

 

 

 

computer.

 

 

 

 

 

 

 

 

 

You cannot print an

—

p Check the printer settings.

 

 

image.

—

p Click on the HELP for the “ImageMixer Ver. 1.5 for Sony”

 

Troubleshooting

 

 

application software.

 

 

 

 

 

An error message appears

• The computer display is not set correctly.

32,000-color or more

p Set the computer display as follows:

 

 

when you set the supplied

 

Windows: 800 × 600 dots or more

 

 

CD-ROM in your

 

High Color (16 bits, 65,000 colors) or more

 

 

computer.

 

Macintosh: 800 × 600 dots or more

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

“Memory Stick”

Symptom

Cause

Solution

You cannot insert a

• You are inserting it backwards.

p Insert it from the right side (page 17).

“Memory Stick.”

 

 

 

 

 

93