Manuals / Sony / Photography / Camcorder

Sony HDR-CX900E, FDR-AX100E manual The image in the viewfinder is no-longer displayed

Models: HDR-CX900E HDR-CX900

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The image in the viewfinder is no-longer displayed.

Close the LCD monitor. Even if the viewfinder is pulled out, no image is displayed in the viewfinder when the LCD monitor is open.

[221] Troubleshooting

Troubleshooting

Memory card

Operations using the memory card cannot be performed.

If you use the memory card formatted on a computer, format it again on this product. When you select XAVC S format in [File Format], use an SDXC memory card Class 10 or faster.

[222] Troubleshooting

Troubleshooting

Memory card

Images stored on the memory card cannot be deleted.

The maximum number of images that you can delete on the index screen at one time is 100. You cannot delete the protected images.

[223] Troubleshooting

Troubleshooting

Memory card

The data file name is not indicated correctly or flashes.

The file is damaged.

The file format is not supported by this product.

[224] Troubleshooting

Troubleshooting

Memory card

Images cannot be played back or the memory card is not recognized.

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Image 174

Sony FDR-AX100 The image in the viewfinder is no-longer displayed, Operations using the memory card cannot be performed

Contents

Before use How to UseScreen indicators Getting startedRecording Power source preparationsInitial setup Preparing a memory cardPlaying MP4 movies HD movie switching the movie format Playing images using Event ViewPlaying images using Highlight Playback PlaybackSaving images with an external device How to save moviesUsing the PlayMemories Home software Playing images on a 4K TVSaving images on an external media device Using the Wi-Fi functionWhat you can do with the Wi-Fi function Creating a disc with a recorderUsing menu items Connecting a smartphoneInstalling PlayMemories Mobile Shooting ModeImage Quality/Size Edit/Copy SetupPlayback Function Media Info Format Repair Img. DB F File Number Data Code VolumeCharging time/recording time of movies/number of recordable photos Check the charging timeExpected recording and playback times for individual batteries Maintenance Bit-rate for each recording modePrecautions Additional informationUsing this product abroad TroubleshootingTroubleshooting If you have problemsMonitor Batteries/power sourcesWireless Remote Commander ViewfinderWi-Fi RecordingPlayback Connecting to a computer Self-diagnosis display/Warning indicatorsCopying/Connecting to other devices Self-diagnosis display/Warning indicatorsModel Information To confirm the model name of this productDifferences in functions Parts and controls front/top Parts and controls side Parts and controls back/bottom Parts and controls Wireless Remote Commander To fasten the grip beltScreen indicators On the left side of the screenAt the center of the screen On the right side of the screenAt the bottom of the screen XAVC S 4K Recording pixels Recording formats available with this product and their featuresFeature Bit-rateAVCHD Recording pixels Supplied itemsFor all models FeaturePower cord mains lead Lens hood Lens cap attached to this product Only for FDR-AX100/FDR-AX100EOnly for HDR-CX900/HDR-CX900E Wireless Remote Commander Operating GuideAttaching the battery pack Attaching the lens hoodCharging the battery pack using the AC Adaptor To remove the battery packCharging the battery pack using your computer To put the Built-in USB Cable away LCD monitor Open, Viewfinder Retracted Turning the power onTo turn off the power LCD monitor Open, Viewfinder Pulled outUsing this product supplying power from a wall outlet wall socket Setting the language, date and timeAdjusting the angle of the LCD monitor for easier viewing Adjusting the angle of the viewfinder for easier viewing Displaying items on the LCD monitorInserting a memory card Types of memory card you can use with this productRecording movies Types of Memory Stick media you can use with this productTypes of SD memory card you can use with this product Access lamp is lit or flashing The media icon in the upper right of the LCD monitor is flashingShooting photos Controlling the image settings manually with the MANUAL dial Assigning frequently-used menu items to the MANUAL buttonAdjusting the IRIS aperture Items you can control with the MANUAL dialAdjusting the shutter speed To restore the setting to automatic adjustmentDescriptions of icons to switch operating mode Adjusting the gain ISO To restore the setting to automatic adjustmentModels with the NTSC color system Models with the PAL color system B Setting status Adjusting the exposureA Setting value To restore the setting to automatic adjustmentAdjusting the light intensity ND filter When adjusting the IRIS aperture automaticallyZooming Adjusting the focus manually Magnifying the image to obtain better manual focus Focus MagnifierWhen an item of Picture Effect is selected Recording in mirror modeCapturing photos during movie recording Dual Capture When Dual Video REC is set to On and during movie recordingIntelligent Auto About the detectable scenesPage Recording the selected subject clearly Face Priority Recording subjects other than people Tracking focusPlaying movies and photos from the Event View screen Buttons for playback operations Screen display on the Event View screen Event View screenIndex screen Playing back a short movie Highlight Playback Changing the settings for Highlight Playback Buttons for playback operationsPlayback Range Saving Highlight Playback Scenario SaveDescriptions of menu items ThemePlaying MP4 movies HD movie switching the movie format Playing back a saved scenarioNotes on editing Deleting the selected imagesDeleting by date Dividing a movie Capturing a photo from a movie models with the USB IN/OUT jacks When HDMI Resolution is set to Auto or 2160p/1080p When HDMI Resolution is set to 1080p, 1080i or 720pViewing images on a 4K TV models with the 4K functionality Connecting this product to a high definition TV HDMI ResolutionPlayback image quality When the movie format is XAVC S 4K models with the 4K functionalityWhen the movie format is XAVC S HD or AVCHD HDMI ResolutionUsing BRAVIA Sync Enjoying 5.1ch surround soundOn Photo TV HD On the HDMI cableSaving movies Connecting this product to a non-high-definition TVXAVC S 4K models with the 4K functionality How to save Saving formatAVCHD How to save Using the PlayMemories Home softwareXAVC S HD How to save To transfer images to your smartphoneInstalling the PlayMemories Home software in your computer Installing the PlayMemories Home software in your computerChecking the computer system Install the software according to the on-screen instructions Disconnecting this product from the computer About the dedicated software for this productWindows XAVC S movies Max. 9,999 AVCHD movies Max. 3,999 Creating a Blu-ray discNotes on use of the external media The total of photos and MP4 movies Max. 40,000Saving images on an external media device Devices that cannot be used as an external media devicePage Playing back images in the external media device on this product Deleting images in the external media device Creating a disc with a recorder Saving movies and photos to your computer What you can do with the Wi-Fi functionUsing your smartphone or tablet as a wireless remote commander Transferring movies MP4 and photos to your smartphone or tabletUsing your smartphone or tablet as a wireless remote commander Playing images on a TVPage 4. Operate this product using your smartphone Transferring movies MP4 and photos to your smartphone or tablet Page 1. Install PlayMemories Mobile on your smartphone 4. Touch N mark of this product to N mark of your smartphone5. The images are transferred from this product to the smartphone Send to Computer Playing images on a TV View on TV Connecting to an Android smartphone or tablet 80 How to Use Connecting to an iPhone or iPad3. Enter the password displayed on this product Using the Wi-Fi function5. Confirm that the SSID displayed on this product is selected 4. Enter the password displayed on this product3. Select the SSID displayed on this product 6. Go back to Home and start up PlayMemories MobileWhen images are being played back on this product Connecting to an NFC-enabled smartphone or tabletWhen this product is in movie/photo recording mode What you can do with the NFC connectionSetting up menu items About the PlayMemories Mobile softwareWhen you cannot select a menu item To find a menu item quicklyHow to use the keyboard MovieSmth Slw REC 3sec After default settingPhoto 3sec BeforeGolf Shot secondsHigh Speed REC White Balance Adjusting the white balance manuallyAuto default setting OutdoorSpot Meter/Fcs Spot MeterSpot Focus ExposureAuto default setting FocusManual Auto default settingAGC Limit Off default settingOn Adjusted number and EV AE ShiftScene Selection Autodefault settingLow Lux Night ScenePortrait FireworksLandscape SpotlightToy Camera Picture EffectSnow Pop ColorRetro Photo CinematonePosterization Soft High-keyBlack Fader FaderWhite Fader Off default settingSteadyShot Movie Self-TimerStandard default setting ActiveDigital Zoom On default settingSteadyShot Photo Auto Back LightMenu items that you can set Dial SettingNIGHTSHOT Light On default settingAuto default setting Face DetectionSmile Shutter Descriptions of menu itemsSmile Sensitivity Flash Only when connecting an external flashNormal Smile default setting Dual CaptureHigh Flash Level Only when connecting an external flashNormal default setting Auto default settingOff default setting Red Eye Reduction Only when connecting an external flashMy Voice Canceling Off default settingOff default setting Blt-in Zoom MicAuto Wind NR Descriptions of menu itemsAudio Rec Level Audio Mode5.1ch Surround default setting 2ch StereoAuto default setting Ctrl with SmartphoneMy Button Descriptions of menu itemsGrid Line Off default settingDescriptions of menu items Peaking On /Off default settingZebra Off default settingColor Camera Data DispAudio Level Display LevelHigh Quality REC ModeHighest Quality StandardXAVC S 4K FDR-AX100/FDR-AX100E Available frame rate settingsFrame Rate XAVC S HDOff default setting Dual Video RECFile Format Descriptions of menu itemsImage Size FDR-AX100/FDR-AX100E XAVC S 4K default settingAVCHD default setting HDR-CX900/HDR-CX900E XAVC S HDEvent View ScenarioL 20.0M L 15.0M M 14.2M M 10.6M S 2.1M S VGA Send to Smartphone View on TVSend to Computer Multiple Images DeleteProtect All In EventRemove All In Event Direct CopySet All In Event Descriptions of menu itemsRepair Img. DB F Media InfoFormat Remove the battery packFile Number Series default settingReset Data Code1. - Setup - Playback Settings - Data Code - desired setting Date/TimeCamera Data Off default settingVolume Download Music HDR-CX900/FDR-AX100Empty Music HDR-CX900/FDR-AX100 Access point settings The desired access point is displayedWPS Push IP address setting Other setting itemsThe desired access point is not displayed Subnet mask/Default gatewaySSID/PW Reset Disp MAC AddressTV Type Network Info Reset169 default setting Descriptions of menu items2160p/1080p FDR-AX100/FDR-AX100E HDMI ResolutionCTRL FOR HDMI 1080pMass Storage USB Connect SettingUSB Connect On default settingOn default setting USB Power SupplyUSB LUN Setting Descriptions of menu itemsMonitor Brightness Multi default settingBeep SingleBright Display SettingAirplane Mode Auto default settingOn default setting REC LampRemote Ctrl On default settingLanguage Setting 24p Mode HDR-CX900E/FDR-AX100ECancel 24p Mode HDR-CX900E/FDR-AX100E Battery Info CalibrationStandard default setting Power SaveInitialize Descriptions of menu itemsCharging time Date & Time SettingArea Setting Date & Time FormatHDR-CX900/HDR-CX900E NP-FV50 supplied When using the AC AdaptorWhen using your computer NP-FV70Typical recording time Expected recording time with each battery packContinuous recording time HDR-CX900/HDR-CX900E NP-FV50 suppliedBottom Expected playback time with each battery packHDR-CX900/HDR-CX900E FDR-AX100/FDR-AX100E NP-FV70 suppliedNP-FV50 supplied Notes on recordingFDR-AX100/FDR-AX100E NP-FV70 supplied32 GB Expected recording time of movies16 GB 60p Quality */50p QualityLong Time 64 GBStandard XAVC S 4K FDR-AX100/FDR-AX100EExpected number of recordable photos When recording 20.0 M size of imagesWhen recording 14.2 M size of images Bit-rate and recording pixelsXAVC S 4K FDR-AX100/FDR-AX100E Recording pixels and aspect ratioPhoto recording mode, Dual Capture XAVC S HDAbout the memory card What is the AVCHD format?About the AVCHD format Capturing a photo from a movie models with the USB IN/OUT jacksOn image data compatibility On types of memory card you can use with this productOn the memory card adaptor About the Memory Stick mediaAbout the InfoLITHIUM battery pack What is an InfoLITHIUM battery pack?To charge the battery pack About storage of the battery pack To use the battery pack effectivelyAbout the remaining battery power indicator About battery lifeLCD monitor On use and careOn recording About this Help Guide, illustrations and on-screen displaysOn use and storage place Notes on charging through the Built-in USB Cable When not using this product for a long timeNote on this product/battery pack temperature Multi interface shoeHow to charge the pre-installed rechargeable battery On connecting to a computer or accessory etcOn the pre-installed rechargeable battery ZEISS lensHow to prevent moisture condensation Notes on optional accessoriesWhere moisture condensation frequently occurs On moisture condensationNotes on the Wireless Remote Commander To change the battery of the Wireless Remote CommanderOn handling the LCD monitor About care and storage of the lens To clean the casing surfaceUsing this product abroad When there are fingerprints on the lens surfaceViewing images in 4K models with the 4K functionality Power supplyViewing images on a TV connected Viewing high definition image quality HD moviesNTSC Setting to the local timeWorld time difference SECAM+0800 +0630+0700 +0900On trademarks Notes on the License On GNU GPL/LGPL applied softwareWhen Digital Zoom is set to If you have problemsWhen recording a movie with SteadyShot set to Active Clear Image Zoom Zoom magnificationsThe menu settings have been changed automatically The power does not turn onThis product does not operate even when the power is set to on Fader Self-TimerIntelligent Auto is canceled The power abruptly turns offThis product gets warm The remaining battery power is not displayed correctly The battery pack is quickly discharged Menu items are grayed outThe buttons do not appear on the LCD monitor The buttons on the LCD monitor quickly disappear There are dots in the shape of a grid on the monitorThe image in the viewfinder is not clear Images stored on the memory card cannot be deleted Operations using the memory card cannot be performedThe image in the viewfinder is no-longer displayed The data file name is not indicated correctly or flashesThe supplied Wireless Remote Commander does not function Pressing START/STOP or PHOTO does not record imagesThe imaging field looks different The access lamp remains lit or flashing even if recording has stoppedPhotos cannot be recorded Smth Slw REC Golf Shot High Speed REC FaderThis product stops recording The subjects passing across this product very fast appear crooked SteadyShot does not functionImages cannot be recorded or played back correctly Horizontal stripes appear on the imagesPhotos are recorded automatically Monitor Brightness cannot be setSound is not recorded correctly Images cannot be played backPhotos cannot be played back The movie freezesAn icon appears on a thumbnail The wireless access point you want to connect to does not appear No sound or only a quiet sound is heard during playbackWPS Push does not work Cannot transfer movies to your smartphone A movie cannot be divided The NFC connection does not workUnable to edit Neither image nor sound is played on the connected TVThe image appears distorted on the 43 TV Images are not copied correctlyPlayMemories Home cannot be installed PlayMemories Home does not work correctlyThis product is not recognized by the computer Warning indicator pertaining to memory card Battery level warningWarning indicator pertaining to battery pack temperature Self-diagnosis displayWarning indicator pertaining to incompatible memory card Warning IndicatorsWarning indicators pertaining to memory card formatting Warning indicator pertaining to the write-protect of the memory cardRecover, then import using the included PC software Data errorInconsistencies found in the image database file. Back up and recover The Image Database File is damaged. Do you want to create a new file?Restoring data Cannot recover dataBuffer overflow. Writing to the media was not completed in time Reinsert the memory cardExternal media cannot execute functions Unable to access external mediaDo not eject the memory card during writing. Data may be damaged Others Maximum number of images already selected