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Sony HDR-CX900 manual The image appears distorted on the 43 TV, Images are not copied correctly

Models: HDR-CX900E HDR-CX900

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Page 184

The image appears distorted on the 4:3 TV.

Images are not output from the HDMI OUT jack, if copyright protection signals are recorded in the images.

[257] Troubleshooting

Troubleshooting

Playback on a TV

The top, bottom, right, and left edges of images are trimmed slightly on a connected TV.

The LCD monitor of this product can display recording images across the entire LCD monitor (full pixel display). However, this may cause slight trimming of the top, bottom, right, and left edges of images when played back on a TV which is not compatible with full pixel display.

It is recommended you record images using the outer frame of [Grid Line] as a guide.

[258] Troubleshooting

Troubleshooting

Playback on a TV

The image appears distorted on the 4:3 TV.

This happens when viewing an image on a 4:3 TV. Set [TV Type] correctly and play back the image.

[259] Troubleshooting

Troubleshooting

Playback on a TV

Black bands appear at the top and bottom of the LCD monitor of the 4:3 TV.

This happens when viewing an image on a 4:3 TV. This is not a malfunction.

[260] Troubleshooting

Troubleshooting

Copying/Connecting to other devices

Images are not copied correctly.

Image 184

Sony HDR-CX900E, FDR-AX100E manual The image appears distorted on the 43 TV, Images are not copied correctly

Contents

How to Use Screen indicatorsBefore use Getting startedPower source preparations Initial setupRecording Preparing a memory cardPlaying images using Event View Playing images using Highlight PlaybackPlaying MP4 movies HD movie switching the movie format PlaybackHow to save movies Using the PlayMemories Home softwareSaving images with an external device Playing images on a 4K TVUsing the Wi-Fi function What you can do with the Wi-Fi functionSaving images on an external media device Creating a disc with a recorderConnecting a smartphone Installing PlayMemories MobileUsing menu items Shooting ModeImage Quality/Size Setup Playback FunctionEdit/Copy Media Info Format Repair Img. DB F File Number Data Code VolumeCheck the charging time Charging time/recording time of movies/number of recordable photosExpected recording and playback times for individual batteries Bit-rate for each recording mode PrecautionsMaintenance Additional informationTroubleshooting TroubleshootingUsing this product abroad If you have problemsBatteries/power sources Wireless Remote CommanderMonitor ViewfinderRecording Wi-FiPlayback Self-diagnosis display/Warning indicators Copying/Connecting to other devicesConnecting to a computer Self-diagnosis display/Warning indicatorsTo confirm the model name of this product Model InformationDifferences in functions Parts and controls front/top Parts and controls side Parts and controls back/bottom Parts and controls Wireless Remote Commander To fasten the grip beltScreen indicators On the left side of the screenOn the right side of the screen At the center of the screenAt the bottom of the screen Recording formats available with this product and their features FeatureXAVC S 4K Recording pixels Bit-rateSupplied items For all modelsAVCHD Recording pixels FeatureOnly for FDR-AX100/FDR-AX100E Only for HDR-CX900/HDR-CX900EPower cord mains lead Lens hood Lens cap attached to this product Wireless Remote Commander Operating GuideAttaching the battery pack Attaching the lens hoodCharging the battery pack using the AC Adaptor To remove the battery packCharging the battery pack using your computer To put the Built-in USB Cable away Turning the power on To turn off the powerLCD monitor Open, Viewfinder Retracted LCD monitor Open, Viewfinder Pulled outUsing this product supplying power from a wall outlet wall socket Setting the language, date and timeAdjusting the angle of the LCD monitor for easier viewing Adjusting the angle of the viewfinder for easier viewing Displaying items on the LCD monitorInserting a memory card Types of memory card you can use with this productTypes of Memory Stick media you can use with this product Recording moviesTypes of SD memory card you can use with this product Access lamp is lit or flashing The media icon in the upper right of the LCD monitor is flashingShooting photos Controlling the image settings manually with the MANUAL dial Assigning frequently-used menu items to the MANUAL buttonAdjusting the IRIS aperture Items you can control with the MANUAL dialTo restore the setting to automatic adjustment Adjusting the shutter speedDescriptions of icons to switch operating mode To restore the setting to automatic adjustment Adjusting the gain ISOModels with the NTSC color system Models with the PAL color system Adjusting the exposure A Setting valueB Setting status To restore the setting to automatic adjustmentAdjusting the light intensity ND filter When adjusting the IRIS aperture automaticallyZooming Adjusting the focus manually Magnifying the image to obtain better manual focus Focus MagnifierRecording in mirror mode Capturing photos during movie recording Dual CaptureWhen an item of Picture Effect is selected When Dual Video REC is set to On and during movie recordingIntelligent Auto About the detectable scenesPage Recording the selected subject clearly Face Priority Recording subjects other than people Tracking focusPlaying movies and photos from the Event View screen Buttons for playback operations Event View screen Screen display on the Event View screenIndex screen Playing back a short movie Highlight Playback Changing the settings for Highlight Playback Buttons for playback operationsSaving Highlight Playback Scenario Save Descriptions of menu itemsPlayback Range ThemePlaying MP4 movies HD movie switching the movie format Playing back a saved scenarioNotes on editing Deleting the selected imagesDeleting by date Dividing a movie Capturing a photo from a movie models with the USB IN/OUT jacks When HDMI Resolution is set to 1080p, 1080i or 720p When HDMI Resolution is set to Auto or 2160p/1080pViewing images on a 4K TV models with the 4K functionality Connecting this product to a high definition TV HDMI ResolutionWhen the movie format is XAVC S 4K models with the 4K functionality When the movie format is XAVC S HD or AVCHDPlayback image quality HDMI ResolutionUsing BRAVIA Sync Enjoying 5.1ch surround soundOn Photo TV HD On the HDMI cableConnecting this product to a non-high-definition TV XAVC S 4K models with the 4K functionality How to saveSaving movies Saving formatUsing the PlayMemories Home software XAVC S HD How to saveAVCHD How to save To transfer images to your smartphoneInstalling the PlayMemories Home software in your computer Installing the PlayMemories Home software in your computerChecking the computer system Install the software according to the on-screen instructions About the dedicated software for this product Disconnecting this product from the computerWindows Creating a Blu-ray disc Notes on use of the external mediaXAVC S movies Max. 9,999 AVCHD movies Max. 3,999 The total of photos and MP4 movies Max. 40,000Saving images on an external media device Devices that cannot be used as an external media devicePage Playing back images in the external media device on this product Deleting images in the external media device Creating a disc with a recorder What you can do with the Wi-Fi function Using your smartphone or tablet as a wireless remote commanderSaving movies and photos to your computer Transferring movies MP4 and photos to your smartphone or tabletUsing your smartphone or tablet as a wireless remote commander Playing images on a TVPage 4. Operate this product using your smartphone Transferring movies MP4 and photos to your smartphone or tablet Page 4. Touch N mark of this product to N mark of your smartphone 1. Install PlayMemories Mobile on your smartphone5. The images are transferred from this product to the smartphone Send to Computer Playing images on a TV View on TV Connecting to an Android smartphone or tablet Connecting to an iPhone or iPad 3. Enter the password displayed on this product80 How to Use Using the Wi-Fi function4. Enter the password displayed on this product 3. Select the SSID displayed on this product5. Confirm that the SSID displayed on this product is selected 6. Go back to Home and start up PlayMemories MobileConnecting to an NFC-enabled smartphone or tablet When this product is in movie/photo recording modeWhen images are being played back on this product What you can do with the NFC connectionSetting up menu items About the PlayMemories Mobile softwareWhen you cannot select a menu item To find a menu item quicklyHow to use the keyboard Movie3sec After default setting PhotoSmth Slw REC 3sec BeforeGolf Shot secondsHigh Speed REC Adjusting the white balance manually Auto default settingWhite Balance OutdoorSpot Meter/Fcs Spot MeterSpot Focus ExposureFocus ManualAuto default setting Auto default settingOff default setting On Adjusted number and EVAGC Limit AE ShiftAutodefault setting Low LuxScene Selection Night SceneFireworks LandscapePortrait SpotlightPicture Effect SnowToy Camera Pop ColorCinematone PosterizationRetro Photo Soft High-keyFader White FaderBlack Fader Off default settingSelf-Timer Standard default settingSteadyShot Movie ActiveOn default setting SteadyShot PhotoDigital Zoom Auto Back LightDial Setting NIGHTSHOT LightMenu items that you can set On default settingFace Detection Smile ShutterAuto default setting Descriptions of menu itemsFlash Only when connecting an external flash Normal Smile default settingSmile Sensitivity Dual CaptureFlash Level Only when connecting an external flash Normal default settingHigh Auto default settingRed Eye Reduction Only when connecting an external flash My Voice CancelingOff default setting Off default settingBlt-in Zoom Mic Auto Wind NROff default setting Descriptions of menu itemsAudio Mode 5.1ch Surround default settingAudio Rec Level 2ch StereoCtrl with Smartphone My ButtonAuto default setting Descriptions of menu itemsOff default setting Grid LineDescriptions of menu items On /Off default setting ZebraPeaking Off default settingCamera Data Disp Audio Level DisplayColor LevelREC Mode Highest QualityHigh Quality StandardAvailable frame rate settings Frame RateXAVC S 4K FDR-AX100/FDR-AX100E XAVC S HDDual Video REC File FormatOff default setting Descriptions of menu itemsFDR-AX100/FDR-AX100E XAVC S 4K default setting AVCHD default settingImage Size HDR-CX900/HDR-CX900E XAVC S HDScenario Event ViewL 20.0M L 15.0M M 14.2M M 10.6M S 2.1M S VGA View on TV Send to SmartphoneSend to Computer Delete ProtectMultiple Images All In EventDirect Copy Set All In EventRemove All In Event Descriptions of menu itemsMedia Info FormatRepair Img. DB F Remove the battery packSeries default setting ResetFile Number Data CodeDate/Time Camera Data1. - Setup - Playback Settings - Data Code - desired setting Off default settingDownload Music HDR-CX900/FDR-AX100 VolumeEmpty Music HDR-CX900/FDR-AX100 The desired access point is displayed Access point settingsWPS Push Other setting items The desired access point is not displayedIP address setting Subnet mask/Default gatewaySSID/PW Reset Disp MAC AddressNetwork Info Reset 169 default settingTV Type Descriptions of menu itemsHDMI Resolution CTRL FOR HDMI2160p/1080p FDR-AX100/FDR-AX100E 1080pUSB Connect Setting USB ConnectMass Storage On default settingUSB Power Supply USB LUN SettingOn default setting Descriptions of menu itemsMulti default setting BeepMonitor Brightness SingleDisplay Setting Airplane ModeBright Auto default settingREC Lamp Remote CtrlOn default setting On default setting24p Mode HDR-CX900E/FDR-AX100E Language SettingCancel 24p Mode HDR-CX900E/FDR-AX100E Battery Info CalibrationPower Save InitializeStandard default setting Descriptions of menu itemsDate & Time Setting Area SettingCharging time Date & Time FormatWhen using the AC Adaptor When using your computerHDR-CX900/HDR-CX900E NP-FV50 supplied NP-FV70Expected recording time with each battery pack Continuous recording timeTypical recording time HDR-CX900/HDR-CX900E NP-FV50 suppliedExpected playback time with each battery pack HDR-CX900/HDR-CX900EBottom FDR-AX100/FDR-AX100E NP-FV70 suppliedNotes on recording FDR-AX100/FDR-AX100ENP-FV50 supplied NP-FV70 suppliedExpected recording time of movies 16 GB32 GB 60p Quality */50p Quality64 GB StandardLong Time XAVC S 4K FDR-AX100/FDR-AX100EWhen recording 20.0 M size of images When recording 14.2 M size of imagesExpected number of recordable photos Bit-rate and recording pixelsRecording pixels and aspect ratio Photo recording mode, Dual CaptureXAVC S 4K FDR-AX100/FDR-AX100E XAVC S HDWhat is the AVCHD format? About the AVCHD formatAbout the memory card Capturing a photo from a movie models with the USB IN/OUT jacksOn types of memory card you can use with this product On the memory card adaptorOn image data compatibility About the Memory Stick mediaWhat is an InfoLITHIUM battery pack? About the InfoLITHIUM battery packTo charge the battery pack To use the battery pack effectively About the remaining battery power indicatorAbout storage of the battery pack About battery lifeOn use and care On recordingLCD monitor About this Help Guide, illustrations and on-screen displaysOn use and storage place When not using this product for a long time Note on this product/battery pack temperatureNotes on charging through the Built-in USB Cable Multi interface shoeOn connecting to a computer or accessory etc On the pre-installed rechargeable batteryHow to charge the pre-installed rechargeable battery ZEISS lensNotes on optional accessories Where moisture condensation frequently occursHow to prevent moisture condensation On moisture condensationTo change the battery of the Wireless Remote Commander Notes on the Wireless Remote CommanderOn handling the LCD monitor To clean the casing surface Using this product abroadAbout care and storage of the lens When there are fingerprints on the lens surfacePower supply Viewing images on a TV connectedViewing images in 4K models with the 4K functionality Viewing high definition image quality HD moviesSetting to the local time World time differenceNTSC SECAM+0630 +0700+0800 +0900On trademarks Notes on the License On GNU GPL/LGPL applied softwareIf you have problems When recording a movie with SteadyShot set to Active Clear Image ZoomWhen Digital Zoom is set to Zoom magnificationsThe power does not turn on This product does not operate even when the power is set to onThe menu settings have been changed automatically Fader Self-TimerThe power abruptly turns off Intelligent Auto is canceledThis product gets warm The remaining battery power is not displayed correctly Menu items are grayed out The battery pack is quickly dischargedThe buttons do not appear on the LCD monitor There are dots in the shape of a grid on the monitor The buttons on the LCD monitor quickly disappearThe image in the viewfinder is not clear Operations using the memory card cannot be performed The image in the viewfinder is no-longer displayedImages stored on the memory card cannot be deleted The data file name is not indicated correctly or flashesThe supplied Wireless Remote Commander does not function Pressing START/STOP or PHOTO does not record imagesThe access lamp remains lit or flashing even if recording has stopped Photos cannot be recordedThe imaging field looks different Smth Slw REC Golf Shot High Speed REC FaderThis product stops recording SteadyShot does not function Images cannot be recorded or played back correctlyThe subjects passing across this product very fast appear crooked Horizontal stripes appear on the imagesMonitor Brightness cannot be set Sound is not recorded correctlyPhotos are recorded automatically Images cannot be played backThe movie freezes Photos cannot be played backAn icon appears on a thumbnail No sound or only a quiet sound is heard during playback The wireless access point you want to connect to does not appearWPS Push does not work Cannot transfer movies to your smartphone The NFC connection does not work Unable to editA movie cannot be divided Neither image nor sound is played on the connected TVThe image appears distorted on the 43 TV Images are not copied correctlyPlayMemories Home does not work correctly PlayMemories Home cannot be installedThis product is not recognized by the computer Battery level warning Warning indicator pertaining to battery pack temperatureWarning indicator pertaining to memory card Self-diagnosis displayWarning Indicators Warning indicators pertaining to memory card formattingWarning indicator pertaining to incompatible memory card Warning indicator pertaining to the write-protect of the memory cardData error Inconsistencies found in the image database file. Back up and recoverRecover, then import using the included PC software The Image Database File is damaged. Do you want to create a new file?Cannot recover data Buffer overflow. Writing to the media was not completed in timeRestoring data Reinsert the memory cardUnable to access external media Do not eject the memory card during writing. Data may be damagedExternal media cannot execute functions Others Maximum number of images already selected