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Sony HDR-CX900E, FDR-AX100E manual This product stops recording

Models: HDR-CX900E HDR-CX900

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[231] Troubleshooting

Troubleshooting

Recording

The actual recording time for movies is less than the expected recording time of the recording media.

Depending on the recording conditions, the time available for recording may be shorter, for example when recording a fast moving object, etc.

[232] Troubleshooting

Troubleshooting

Recording

This product stops recording.

If you keep applying vibration on this product, recording may stop.

[233] Troubleshooting

Troubleshooting

Recording

There is a slight time lag between the moment when START/STOP is pressed and the actual movie recording starts or stops.

On this product, there may be a slight time difference between the moment when you press START/STOP and when the actual movie recording starts/stops. This is not a malfunction.

[234] Troubleshooting

Troubleshooting

Recording

The auto focus does not function.

Set [Focus] to [Auto].

If the auto focus does not lock on the subject, adjust the focus manually.

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Sony HDR-CX900E, FDR-AX100E manual This product stops recording

Contents

Screen indicators How to UseBefore use Getting startedInitial setup Power source preparationsRecording Preparing a memory cardPlaying images using Highlight Playback Playing images using Event ViewPlaying MP4 movies HD movie switching the movie format PlaybackUsing the PlayMemories Home software How to save moviesSaving images with an external device Playing images on a 4K TVWhat you can do with the Wi-Fi function Using the Wi-Fi functionSaving images on an external media device Creating a disc with a recorderInstalling PlayMemories Mobile Connecting a smartphoneUsing menu items Shooting ModeImage Quality/Size Playback Function SetupEdit/Copy Media Info Format Repair Img. DB F File Number Data Code VolumeCharging time/recording time of movies/number of recordable photos Check the charging timeExpected recording and playback times for individual batteries Precautions Bit-rate for each recording modeMaintenance Additional informationTroubleshooting TroubleshootingUsing this product abroad If you have problemsWireless Remote Commander Batteries/power sourcesMonitor ViewfinderWi-Fi RecordingPlayback Copying/Connecting to other devices Self-diagnosis display/Warning indicatorsConnecting to a computer Self-diagnosis display/Warning indicatorsModel Information To confirm the model name of this productDifferences in functions Parts and controls front/top Parts and controls side Parts and controls back/bottom To fasten the grip belt Parts and controls Wireless Remote CommanderOn the left side of the screen Screen indicatorsAt the center of the screen On the right side of the screenAt the bottom of the screen Feature Recording formats available with this product and their featuresXAVC S 4K Recording pixels Bit-rateFor all models Supplied itemsAVCHD Recording pixels FeatureOnly for HDR-CX900/HDR-CX900E Only for FDR-AX100/FDR-AX100EPower cord mains lead Lens hood Lens cap attached to this product Wireless Remote Commander Operating GuideAttaching the lens hood Attaching the battery packTo remove the battery pack Charging the battery pack using the AC AdaptorCharging the battery pack using your computer To put the Built-in USB Cable away To turn off the power Turning the power onLCD monitor Open, Viewfinder Retracted LCD monitor Open, Viewfinder Pulled outSetting the language, date and time Using this product supplying power from a wall outlet wall socketAdjusting the angle of the LCD monitor for easier viewing Displaying items on the LCD monitor Adjusting the angle of the viewfinder for easier viewingTypes of memory card you can use with this product Inserting a memory cardRecording movies Types of Memory Stick media you can use with this productTypes of SD memory card you can use with this product The media icon in the upper right of the LCD monitor is flashing Access lamp is lit or flashingShooting photos Assigning frequently-used menu items to the MANUAL button Controlling the image settings manually with the MANUAL dialItems you can control with the MANUAL dial Adjusting the IRIS apertureAdjusting the shutter speed To restore the setting to automatic adjustmentDescriptions of icons to switch operating mode Adjusting the gain ISO To restore the setting to automatic adjustmentModels with the NTSC color system Models with the PAL color system A Setting value Adjusting the exposureB Setting status To restore the setting to automatic adjustmentWhen adjusting the IRIS aperture automatically Adjusting the light intensity ND filterZooming Magnifying the image to obtain better manual focus Focus Magnifier Adjusting the focus manuallyCapturing photos during movie recording Dual Capture Recording in mirror modeWhen an item of Picture Effect is selected When Dual Video REC is set to On and during movie recordingAbout the detectable scenes Intelligent AutoPage Recording subjects other than people Tracking focus Recording the selected subject clearly Face PriorityPlaying movies and photos from the Event View screen Buttons for playback operations Screen display on the Event View screen Event View screenIndex screen Playing back a short movie Highlight Playback Buttons for playback operations Changing the settings for Highlight PlaybackDescriptions of menu items Saving Highlight Playback Scenario SavePlayback Range ThemePlaying back a saved scenario Playing MP4 movies HD movie switching the movie formatDeleting the selected images Notes on editingDeleting by date Dividing a movie Capturing a photo from a movie models with the USB IN/OUT jacks When HDMI Resolution is set to Auto or 2160p/1080p When HDMI Resolution is set to 1080p, 1080i or 720pViewing images on a 4K TV models with the 4K functionality HDMI Resolution Connecting this product to a high definition TVWhen the movie format is XAVC S HD or AVCHD When the movie format is XAVC S 4K models with the 4K functionalityPlayback image quality HDMI ResolutionEnjoying 5.1ch surround sound Using BRAVIA SyncOn the HDMI cable On Photo TV HDXAVC S 4K models with the 4K functionality How to save Connecting this product to a non-high-definition TVSaving movies Saving formatXAVC S HD How to save Using the PlayMemories Home softwareAVCHD How to save To transfer images to your smartphoneInstalling the PlayMemories Home software in your computer Installing the PlayMemories Home software in your computerChecking the computer system Install the software according to the on-screen instructions Disconnecting this product from the computer About the dedicated software for this productWindows Notes on use of the external media Creating a Blu-ray discXAVC S movies Max. 9,999 AVCHD movies Max. 3,999 The total of photos and MP4 movies Max. 40,000Devices that cannot be used as an external media device Saving images on an external media devicePage Playing back images in the external media device on this product Deleting images in the external media device Creating a disc with a recorder Using your smartphone or tablet as a wireless remote commander What you can do with the Wi-Fi functionSaving movies and photos to your computer Transferring movies MP4 and photos to your smartphone or tabletPlaying images on a TV Using your smartphone or tablet as a wireless remote commanderPage 4. Operate this product using your smartphone Transferring movies MP4 and photos to your smartphone or tablet Page 1. Install PlayMemories Mobile on your smartphone 4. Touch N mark of this product to N mark of your smartphone5. The images are transferred from this product to the smartphone Send to Computer Playing images on a TV View on TV Connecting to an Android smartphone or tablet 3. Enter the password displayed on this product Connecting to an iPhone or iPad80 How to Use Using the Wi-Fi function3. Select the SSID displayed on this product 4. Enter the password displayed on this product5. Confirm that the SSID displayed on this product is selected 6. Go back to Home and start up PlayMemories MobileWhen this product is in movie/photo recording mode Connecting to an NFC-enabled smartphone or tabletWhen images are being played back on this product What you can do with the NFC connectionAbout the PlayMemories Mobile software Setting up menu itemsTo find a menu item quickly When you cannot select a menu itemMovie How to use the keyboardPhoto 3sec After default settingSmth Slw REC 3sec Beforeseconds Golf ShotHigh Speed REC Auto default setting Adjusting the white balance manuallyWhite Balance OutdoorSpot Meter Spot Meter/FcsExposure Spot FocusManual FocusAuto default setting Auto default settingOn Adjusted number and EV Off default settingAGC Limit AE ShiftLow Lux Autodefault settingScene Selection Night SceneLandscape FireworksPortrait SpotlightSnow Picture EffectToy Camera Pop ColorPosterization CinematoneRetro Photo Soft High-keyWhite Fader FaderBlack Fader Off default settingStandard default setting Self-TimerSteadyShot Movie ActiveSteadyShot Photo On default settingDigital Zoom Auto Back LightNIGHTSHOT Light Dial SettingMenu items that you can set On default settingSmile Shutter Face DetectionAuto default setting Descriptions of menu itemsNormal Smile default setting Flash Only when connecting an external flashSmile Sensitivity Dual CaptureNormal default setting Flash Level Only when connecting an external flashHigh Auto default settingMy Voice Canceling Red Eye Reduction Only when connecting an external flashOff default setting Off default settingAuto Wind NR Blt-in Zoom MicOff default setting Descriptions of menu items5.1ch Surround default setting Audio ModeAudio Rec Level 2ch StereoMy Button Ctrl with SmartphoneAuto default setting Descriptions of menu itemsGrid Line Off default settingDescriptions of menu items Zebra On /Off default settingPeaking Off default settingAudio Level Display Camera Data DispColor LevelHighest Quality REC ModeHigh Quality StandardFrame Rate Available frame rate settingsXAVC S 4K FDR-AX100/FDR-AX100E XAVC S HDFile Format Dual Video RECOff default setting Descriptions of menu itemsAVCHD default setting FDR-AX100/FDR-AX100E XAVC S 4K default settingImage Size HDR-CX900/HDR-CX900E XAVC S HDEvent View ScenarioL 20.0M L 15.0M M 14.2M M 10.6M S 2.1M S VGA Send to Smartphone View on TVSend to Computer Protect DeleteMultiple Images All In EventSet All In Event Direct CopyRemove All In Event Descriptions of menu itemsFormat Media InfoRepair Img. DB F Remove the battery packReset Series default settingFile Number Data CodeCamera Data Date/Time1. - Setup - Playback Settings - Data Code - desired setting Off default settingVolume Download Music HDR-CX900/FDR-AX100Empty Music HDR-CX900/FDR-AX100 Access point settings The desired access point is displayedWPS Push The desired access point is not displayed Other setting itemsIP address setting Subnet mask/Default gatewayDisp MAC Address SSID/PW Reset169 default setting Network Info ResetTV Type Descriptions of menu itemsCTRL FOR HDMI HDMI Resolution2160p/1080p FDR-AX100/FDR-AX100E 1080pUSB Connect USB Connect SettingMass Storage On default settingUSB LUN Setting USB Power SupplyOn default setting Descriptions of menu itemsBeep Multi default settingMonitor Brightness SingleAirplane Mode Display SettingBright Auto default settingRemote Ctrl REC LampOn default setting On default settingLanguage Setting 24p Mode HDR-CX900E/FDR-AX100ECancel 24p Mode HDR-CX900E/FDR-AX100E Calibration Battery InfoInitialize Power SaveStandard default setting Descriptions of menu itemsArea Setting Date & Time SettingCharging time Date & Time FormatWhen using your computer When using the AC AdaptorHDR-CX900/HDR-CX900E NP-FV50 supplied NP-FV70Continuous recording time Expected recording time with each battery packTypical recording time HDR-CX900/HDR-CX900E NP-FV50 suppliedHDR-CX900/HDR-CX900E Expected playback time with each battery packBottom FDR-AX100/FDR-AX100E NP-FV70 suppliedFDR-AX100/FDR-AX100E Notes on recordingNP-FV50 supplied NP-FV70 supplied16 GB Expected recording time of movies32 GB 60p Quality */50p QualityStandard 64 GBLong Time XAVC S 4K FDR-AX100/FDR-AX100EWhen recording 14.2 M size of images When recording 20.0 M size of imagesExpected number of recordable photos Bit-rate and recording pixelsPhoto recording mode, Dual Capture Recording pixels and aspect ratioXAVC S 4K FDR-AX100/FDR-AX100E XAVC S HDAbout the AVCHD format What is the AVCHD format?About the memory card Capturing a photo from a movie models with the USB IN/OUT jacksOn the memory card adaptor On types of memory card you can use with this productOn image data compatibility About the Memory Stick mediaAbout the InfoLITHIUM battery pack What is an InfoLITHIUM battery pack?To charge the battery pack About the remaining battery power indicator To use the battery pack effectivelyAbout storage of the battery pack About battery lifeOn recording On use and careLCD monitor About this Help Guide, illustrations and on-screen displaysOn use and storage place Note on this product/battery pack temperature When not using this product for a long timeNotes on charging through the Built-in USB Cable Multi interface shoeOn the pre-installed rechargeable battery On connecting to a computer or accessory etcHow to charge the pre-installed rechargeable battery ZEISS lensWhere moisture condensation frequently occurs Notes on optional accessoriesHow to prevent moisture condensation On moisture condensationNotes on the Wireless Remote Commander To change the battery of the Wireless Remote CommanderOn handling the LCD monitor Using this product abroad To clean the casing surfaceAbout care and storage of the lens When there are fingerprints on the lens surfaceViewing images on a TV connected Power supplyViewing images in 4K models with the 4K functionality Viewing high definition image quality HD moviesWorld time difference Setting to the local timeNTSC SECAM+0700 +0630+0800 +0900On trademarks On GNU GPL/LGPL applied software Notes on the LicenseWhen recording a movie with SteadyShot set to Active Clear Image Zoom If you have problemsWhen Digital Zoom is set to Zoom magnificationsThis product does not operate even when the power is set to on The power does not turn onThe menu settings have been changed automatically Fader Self-TimerIntelligent Auto is canceled The power abruptly turns offThis product gets warm The remaining battery power is not displayed correctly The battery pack is quickly discharged Menu items are grayed outThe buttons do not appear on the LCD monitor The buttons on the LCD monitor quickly disappear There are dots in the shape of a grid on the monitorThe image in the viewfinder is not clear The image in the viewfinder is no-longer displayed Operations using the memory card cannot be performedImages stored on the memory card cannot be deleted The data file name is not indicated correctly or flashesPressing START/STOP or PHOTO does not record images The supplied Wireless Remote Commander does not functionPhotos cannot be recorded The access lamp remains lit or flashing even if recording has stoppedThe imaging field looks different Smth Slw REC Golf Shot High Speed REC FaderThis product stops recording Images cannot be recorded or played back correctly SteadyShot does not functionThe subjects passing across this product very fast appear crooked Horizontal stripes appear on the imagesSound is not recorded correctly Monitor Brightness cannot be setPhotos are recorded automatically Images cannot be played backPhotos cannot be played back The movie freezesAn icon appears on a thumbnail The wireless access point you want to connect to does not appear No sound or only a quiet sound is heard during playbackWPS Push does not work Cannot transfer movies to your smartphone Unable to edit The NFC connection does not workA movie cannot be divided Neither image nor sound is played on the connected TVImages are not copied correctly The image appears distorted on the 43 TVPlayMemories Home cannot be installed PlayMemories Home does not work correctlyThis product is not recognized by the computer Warning indicator pertaining to battery pack temperature Battery level warningWarning indicator pertaining to memory card Self-diagnosis displayWarning indicators pertaining to memory card formatting Warning IndicatorsWarning indicator pertaining to incompatible memory card Warning indicator pertaining to the write-protect of the memory cardInconsistencies found in the image database file. Back up and recover Data errorRecover, then import using the included PC software The Image Database File is damaged. Do you want to create a new file?Buffer overflow. Writing to the media was not completed in time Cannot recover dataRestoring data Reinsert the memory cardDo not eject the memory card during writing. Data may be damaged Unable to access external mediaExternal media cannot execute functions Others Maximum number of images already selected