Sony PCG-F590, PCG-F540 manual Troubleshooting, My modem does not work, My modem connection is slow

Troubleshooting

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❑If you connect external speakers, check that the speakers are properly connected and the volume is turned up. If the speakers have a mute button, make sure it is off. If the speakers are powered by batteries, check that the batteries are inserted properly and that they are charged.

❑If you have connected an audio cable to the Headphone connector, disconnect the cable.

My modem does not work

❑Check that the phone line is plugged into the line jack. See “Connecting a Phone Line” on page 52 for details.

❑Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone.

❑Check that the phone number the program is dialing is correct.

❑Check that the software you are using is compatible with the notebook modem. (All preinstalled programs are compatible.) Call the software publisher or Sony Customer Support.

My modem connection is slow

Your notebook comes with a 56K/V.90-compatible modem. Many factors influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:

❑Have your phone company check that your phone line is free from any line noise.

❑If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems.

❑If you are having a problem connecting with your Internet Service Provider (ISP), check that the ISP is not experiencing technical problems.

❑If you have a second phone line available, try connecting the modem to that line.

My microphone does not work

If you are using an external microphone, check that the microphone is plugged into the Microphone connector. See “Connecting an External Microphone” on page 65 for details.