Getting Help
Getting Help
Sony provides several support options for your VAIO® notebook computer. When you have questions about your computer and the preinstalled software, check these sources for answers, in the following sequence:
1 VAIO® Notebook User Guide
This User Guide contains information on product specifications and on how to get the most from your computer, find help, customize your notebook, and solve common problems.
2 Manuals and online help files that may accompany your preinstalled software
Most of the manuals for preinstalled software are located on your hard disk drive as online help files. You can access the online help files from the Help menu in the specific application. A printed manual is available for some applications.
3 VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop. Using advanced diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your applications, network settings, and other important software settings. When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states.
4 Sony PC Support
This service provides instant access to information on commonly encountered problems. Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access the Sony PC Support at: http://www.sony.com/pcsupport
5 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can use this automated service to request a list of available topics then select the topics that you want to receive. To contact the Sony fax-
6 Sony Customer Support
Software support is available free of charge for 90 days after the original date of purchase. You can call and speak with a Sony Customer Support Representative without using your computer by calling:
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