Getting Help
Getting Help
Sony provides several support options for your Sony computer. When you have questions about your computer and the preinstalled software, check these sources for answers, in the following sequence:
1VAIO® Notebook User Guide
The User Guide (this manual) contains information on how to get the most from your computer, find help, and solve common problems. It also contains product specifications.
2Customizing Your VAIO® Notebook
The electronic document contains additional information on customizing your computer. You can access this guide from the Windows Start menu by selecting Programs and then VAIO User Manual.
3Manuals and online help files that may accompany your preinstalled software
Most of the manuals for preinstalled software are located on your hard disk drive as online help files. You can access the online help files from the Help menu in the specific application. A printed manual is available for some applications.
4VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop. Using advanced diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your applications, network settings, and other important software settings. When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states.
5Sony PC Support
Provides instant access to information on commonly encountered problems. Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access the Sony PC Support at: http://www.sony.com/pcsupport/
6Sony Fax-on-Demand
This service provides you with answers to commonly asked questions. You can use this automated service to request a list of available topics and then select the topics that you want to receive. To contact the Sony
7Calling Sony Customer Support
You can call and speak with a Sony Customer Support Representative without using your computer by calling
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