Types of trouble and how to correct trouble

Symptom

Cause and/or Corrective Action

The picture does not appear in the

• The LCD panel is open.

viewfinder.

c Close the LCD panel when you do not record using the

 

LCD screen (p. 32).

A vertical band appears when you

• The contrast between the subject and background is too

shoot a subject such as lights or a

high. This is not a malfunction.

candle flame against a dark

 

background.

 

A vertical band appears when you

• The smear phenomenon is occurring. This is not a

shoot a very bright subject.

malfunction.

Some tiny white, red, blue or green

• Slow shutter, Super NightShot or Color Slow Shutter

spots appear on the screen.*4)

mode is activated. This is not a malfunction.

An unknown picture is displayed on • If 10 minutes passes after you set the POWER switch to

the screen.

CAMERA or DEMO MODE is set to ON in the menu

 

settings without a “Memory Stick” *4) or a cassette

 

inserted, your camcorder automatically starts the

 

demonstration.

 

c Insert a “Memory Stick” *4) or a cassette and the

 

demonstration stops.

 

You can also cancel DEMO MODE (p. 221).

The picture is recorded in incorrect or

• NIGHTSHOT is set to ON.

unnatural colors.

c Set it to OFF (p. 39).

Picture appears too bright, and the

• NIGHTSHOT is set to ON in a bright place.

subject does not appear on the

c Set it to OFF (p. 39).

screen.

• The backlight function is active.

 

c Deactivate the backlight function (p. 38).

The shutter does not sound.*4)

• BEEP is set to OFF in the menu settings.

 

c Set it to MELODY or NORMAL (p. 222).

A horizontal black band appears

• Set STEADYSHOT to OFF in the menu settings (p. 213).

when shooting a TV screen or a

 

computer screen.*3)

 

An external flash (optional) does not • The power of the external flash is off or the power source

work.*4)

is not installed.

 

c Turn on the external flash or install the power source.

 

• AUTO is selected in FLASH MODE in the menu settings

 

while recording in a bright place.

 

c Set it to ON (p. 211).

 

*1)

 

*2)

 

*3)

 

*4)

Troubleshooting

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