Troubleshooting

Troubleshooting

If you encounter a problem during operation, press the HELP key to display the help messages.

You can get these kinds of help messages:

•Image: A menu is not displayed. Colors are not correct.

•Sound: Sound is not output correctly.

•Other: The indicator lights up/flashes.

If you still have a problem after consulting the help messages, please check the following. If the problem persists, contact your Sony dealer.

Power

Symptom

Cause

Remedy

The power is not turned on.

The power has been turned off and on

Wait for about 90 seconds before turning on the

 

with the I / 1 key at too short an interval.

power (see page 20 (GB)).

 

The lamp cover is detached.

Close the lamp cover securely (see page 32 (GB)).

 

 

 

 

The air filter cover is detached.

Close the air filter cover securely (see page 33 (GB)).

 

 

 

Image

Symptom

Cause

Remedy

No picture.

A cable is disconnected or not connected

Check that the proper connections have been

properly.

made (see pages 15 (GB) to 18 (GB)).

 

 

The input selection is incorrect.

Select the input source correctly using the INPUT

 

 

key (see page 19 (GB)).

 

 

 

 

The picture is cut off.

Press the PIC MUTING key on the Remote

 

 

Commander to release the muting function (see

 

 

page 13 (GB)).

 

 

 

 

The computer signal is not set to output

Set the computer signal to output to an external

 

to an external monitor.

monitor (see page 15 (GB)).

 

 

 

 

The computer signal is set to output to

Set the computer signal to output only to an

 

both the LCD of the computer and an

external monitor (see page 15 (GB)).

 

external monitor.

 

 

 

 

 

The 15k RGB/component equipment is

Connect the equipment to the INPUT A connector

 

connected to the INPUT B connector.

(see page 17 (GB)).

 

 

 

No picture appears on the

The monitor channel selected is

Select the correct monitor channel.

external monitor.

incorrect.

 

 

 

 

The picture is noisy.

Noise may appear on the background

Change the desktop pattern on the connected

 

depending on the combination of the

computer.

 

numbers of dot input from the connector

 

 

and numbers of pixels on the LCD panel.

 

 

 

 

On-screen display does not

STATUS in the SET SETTING menu has

Set STATUS in the SET SETTING menu to ON

appear.

been set to OFF.

(see page 27 (GB)).

 

 

 

The color balance of the video

The color system of the input signal is

Set COLOR SYS in the PICTURE CTRL menu to

picture is not correct.

not set correctly.

match the color system of the input signal (see

 

 

page 24 (GB)).

 

 

 

34 (GB)