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Troubleshooting

Online services

Online services are customized services offered by
service providers, independently of mobile phones
and mobile phone manufacturers.
A SIM card which supports online services works
in the same way as a normal SIM card. When you
have inserted your SIM c ard and turned on yo ur
phone, your service provider can download data to
your SIM card. When you res tart your phone afte r
the first data download , a new submenu app ears
under the menu.
To enter your new menu section
Select the service provider menu on the desktop.
} Connect } Online Services.
Troubleshooting
Why doesn’t the phone work the way I want?
This chapter lists some problem s that you might
encounter while using yo ur phone. Some pro blems
require that you call your servi ce provider, but
most of the problem s you can easily c orrect
yourself.
However, if you need to hand in your phone for
repair, please note that yo u may lose inform ation
and content that you have saved in your phone. You
are advised to make a copy of such information
before handing your pho ne in for repair.
Master reset
You can return the phone to its original state b y
deleting the changes that you have made to settings,
and the content that you have added or edited.
• If you select Reset Settings, the changes that
you have made to settin gs will be dele ted.
• If you select Reset All, in addition to your changes
to settings, all contac ts, message s, personal data,
and content that you have downloaded, received
or edited will also be deleted.
This menu only appears if your SIM card supports this
service. Your phone may not support all of the services
offered. Some service providers may not use the name
“online services”.