| Troubleshooting | |
I cannot turn on the phone | Solution: Try another battery and charger for the | |
Possible cause: The battery is discharged. | same phone model, or visit your retailer and ask | |
Solution: Recharge the battery, % 6 To charge the | them to verify if the battery and charger are | |
battery. | working properly. | |
Solution: Make sure you attached the charger | The phone turns itself off | |
correctly. Turn the phone on with the charger | ||
attached. If the phone starts, restart the phone | Possible cause: The battery connection is bad. | |
with no charger attached. | Solution: Make sure the battery is inserted | |
I cannot charge the phone or battery | correctly, % 5 To insert SmartChip and battery. | |
I cannot use SMS/text messages on | ||
capacity is low | ||
Possible cause: The charger is not properly | my phone | |
connected to the phone. | Possible cause: Settings are missing or incorrect. | |
Solution: Make sure that the charger connector | Solution: Contact Cingular to find out the correct | |
clicks properly into place when connected. The | SMS service center setting, % 42 Text messaging | |
battery icon flashes when charging is in progress, | (SMS). | |
and stops when the battery is fully charged, | I cannot use MMS messages on my | |
% 6 To charge the battery. | ||
Possible cause: The battery connection is bad. | phone | |
Possible cause: Your subscription does not include | ||
Solution: Remove the battery and clean the | ||
data capability. | ||
connectors. You can use a soft brush, cloth or | ||
Solution: Please contact Cingular. | ||
cotton swab, soaked with alcohol. Make sure that | ||
Possible cause: Settings are missing or incorrect. | ||
the battery is completely dry before you put it back. | ||
Solution: Go to www.SonyEricsson.com/support, | ||
Check that the battery connectors in the phone are | ||
choose your phone model, then choose “Phone | ||
undamaged. | ||
setup – MMS” and follow the instructions. | ||
Possible cause: The battery is worn out and needs | ||
% 63 Settings. | ||
to be replaced. | ||
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