Troubleshooting

I cannot turn on the phone

Solution: Try another battery and charger for the

Possible cause: The battery is discharged.

same phone model, or visit your retailer and ask

Solution: Recharge the battery, % 6 To charge the

them to verify if the battery and charger are

battery.

working properly.

Solution: Make sure you attached the charger

The phone turns itself off

correctly. Turn the phone on with the charger

attached. If the phone starts, restart the phone

Possible cause: The battery connection is bad.

with no charger attached.

Solution: Make sure the battery is inserted

I cannot charge the phone or battery

correctly, % 5 To insert SmartChip and battery.

I cannot use SMS/text messages on

capacity is low

Possible cause: The charger is not properly

my phone

connected to the phone.

Possible cause: Settings are missing or incorrect.

Solution: Make sure that the charger connector

Solution: Contact Cingular to find out the correct

clicks properly into place when connected. The

SMS service center setting, % 42 Text messaging

battery icon flashes when charging is in progress,

(SMS).

and stops when the battery is fully charged,

I cannot use MMS messages on my

% 6 To charge the battery.

Possible cause: The battery connection is bad.

phone

Possible cause: Your subscription does not include

Solution: Remove the battery and clean the

data capability.

connectors. You can use a soft brush, cloth or

Solution: Please contact Cingular.

cotton swab, soaked with alcohol. Make sure that

Possible cause: Settings are missing or incorrect.

the battery is completely dry before you put it back.

Solution: Go to www.SonyEricsson.com/support,

Check that the battery connectors in the phone are

choose your phone model, then choose “Phone

undamaged.

setup – MMS” and follow the instructions.

Possible cause: The battery is worn out and needs

% 63 Settings.

to be replaced.

 

 

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Sony Ericsson Z525a Cannot turn on the phone, Phone turns itself off, Cannot charge the phone or battery, Capacity is low