Troubleshooting

Insert Correct SmartChip

No Netw. Coverage

Possible cause: The phone is set to work only with

Possible cause: Your phone is not receiving any

certain SmartChip.

radio signal, or the received signal is too weak.

Solution: Check if you are using the correct

Solution: Contact Cingular and make sure that the

operator SmartChip for your phone.

network has coverage where you are. If so, try to

Wrong PIN/Wrong PIN2

do a new search.

Possible cause: The SmartChip is not working

Possible cause: You have entered your PIN or

properly.

PIN2 incorrectly.

Solution: Insert your SmartChip in another phone.

Solution: Enter the correct PIN or PIN2 } Yes.

If you still get the same or a similar message,

% 77 SmartChip lock.

please contact Cingular.

PIN Blocked/PIN2 Blocked

Possible cause: The phone is not working properly.

Solution: Insert your SmartChip in another phone.

Possible cause: You have entered your PIN or

If this works, it is probably the phone that is

PIN2 code incorrectly three times in a row.

causing the problem. Please contact the nearest

Solution: To unblock, % 77 SmartChip lock.

Sony Ericsson service location.

Codes do not match

Emerg. Calls Only

Possible cause: The two codes that you have

Possible cause: You are within range of a network,

entered do not match.

but you are not allowed to use it. However, in an

Solution: When you want to change a security code

emergency, some network operators allow you to

(for example your PIN) you have to confirm

 

the

 

call the international emergency number 112.

 

 

new code by entering exactly the same code

 

again.

 

Solution: You have to move to get a signal that is

% 77 SmartChip lock.

 

 

 

strong enough. Contact Cingular and make sure

 

 

 

 

your subscription is ok. % 19 Emergency calls.

 

 

 

 

 

 

 

 

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Sony Ericsson Z525a manual Insert Correct SmartChip No Netw. Coverage, Wrong PIN/Wrong PIN2, PIN Blocked/PIN2 Blocked