TANDBERG D1389801 Appendix 3 Troubleshooting guide

Appendix 3 – Troubleshooting guide

Message Solution

Please enter an address for

your call.

Ensure that you have typed a valid IP address, H.323 ID or

E.164 alias address in the Call Information: Address field

Call State:

PARTY_NOT_REGISTERED

Check that the IP address, H.323 ID or E.164 alias

address you have typed in the Call Information: Address

field is valid and that the device you are trying to dial is

registered to the gatekeeper.

Call State: Not in call Your call has not been connected. This could be due to a

number of reasons. Check that the IP address, H.323 ID or

E.164 alias address you have typed in the Call Information:

Address field is correct.

You cannot make a call on

Line [x] as it is already in a

call

Your call could not be connected, as the line you were

trying to call is busy. You can try again later, or dial

another line, if it is available.

Call State: IN_CONFERENCE Occurs when an invalid IP address is dialed.

Message Solution

Recording in progress If you go to a Live Conferences view in the Content Library

and Recording in Progress message is displayed instead

of movies, that means that the template attached to this

line does not allow for live streaming of the conference.

This is the case for all QuickTime format content, which

can only be viewed on-demand from the Content Server.

QuickTime format content from Archiving lines can be

viewed live, if streamed from an external streaming server.

Message Solution

Video stopped

Black video display

If video is not displayed, your browser may not have the

required plug-in or may be unsupported. For a list of

supported browsers and player versions, view Appendix 3.