If your fryer is not working correctly

PROBLEMS

CAUSES

SOLUTIONS

 

 

 

The appliance is not working.

The appliance is not plugged in.

Check that the appliance is plugged in

 

 

correctly.

 

 

 

 

The On-Off switch is not fully pressed

Press on the On/Off switch.

 

down.

 

 

 

 

 

You have pressed down the On-Off switch

Close the lid.

 

but the appliance is not working.

 

 

 

 

 

The motor is running but the appliance

Contact your point of purchase.

 

does not heat.

 

 

 

 

 

The paddle does not turn.

Check that the paddle is correctly

 

 

positioned. If the problem continues,

 

 

contact your point of purchase.

 

 

 

The removable paddle doesn't stay in

The mixing paddle is not locked.

Check that the locking lever has been

place.

 

pushed down fully.

 

 

 

Food is not cooking evenly.

The paddle has not been installed.

Fit the paddle.

 

 

 

 

The food has not been cut in regular size

Cut food to the same size.

 

pieces.

 

 

 

 

 

The chips have not been cut in regular

Cut the chips to the same size.

 

size pieces.

 

 

 

 

 

The paddle has been installed correctly

Check that it has been pushed down and

 

but it does not turn.

clicked in position. If the problem

 

 

continues, contact your point of purchase.

The chips are not crispy enough.

The wrong variety of potatoes has been

Choose a variety of potato recommended

 

used.

for chips.

 

 

 

 

The potatoes are insufficiently washed

Wash the potatoes for a long time to

 

and/or not completely dried.

remove excess starch, then drain and dry

 

 

them before cooking. They must be

 

 

completely dry.

 

 

 

 

The chips are too thick.

Cut the chips thinner. The maximum

 

 

chips dimensions are 13mm x 13 mm.

 

 

 

 

There is not enough oil for the quantity of

Increase the oil quantity (see cooking

 

chips.

tables p. 6 to 8).

 

 

 

 

The filter is obstructed.

Clean the removable filter.

 

 

 

The chips break up during the cooking.

The potatoes used are recently harvested

Reduce the quantity of potatoes down to

 

and hence have a high water content.

800 g and adjust the cooking time.

 

 

 

The food stays on the edge of the

The cooking pan is too full.

Respect the maximum quantities

cooking pan.

 

indicated in the cooking tables.

 

 

 

Cooking liquids have flowed into the base

The paddle is not positioned correctly or

Make sure that the paddle is correctly

of the appliance.

the seal of the paddle is defective.

positioned. If the problem continues,

 

 

contact your point of purchase. Do not

 

 

use ActiFry for making soups or recipes

 

 

with a high liquid content.

 

 

 

The timer does not work.

The battery is dead.

Change the battery (see fig. 15).

 

 

 

The appliance is unusually noisy.

You suspect the motor is not working

Contact your point of purchase.

 

correctly.

 

 

 

 

The paddle stops turning during

The paddle is not positioned correctly.

Using an oven glove, push the paddle

cooking.

 

downward until it clicks into place. If

 

 

 

 

this does not work, contact your point

 

 

of purchase.

 

 

 

If you have any product problems or queries please contact our Customer Relations Team.

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Tefal FZ700251, FZ7002.PS, FZ7002CF, FZ700215, FZ700232, FZ700230, FZ700231, FZ700233 If your fryer is not working correctly

FZ7002.MM, FZ700236, FZ7002RO, FZ700251DP, FZ700270 specifications

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