4 Unable to Scan the Image
If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.
CHECK1 Is your application compliant to TWAIN?
If you are using Windows 98/Me/2000 and your application is not TWAIN compliant, the application cannot acquire images. Use an application that is TWAIN compliant, such as the included Desktop Document Manager.
CHECK2 Have you selected the scanner driver of this unit on your application?
Make sure that the "TOSHIBA Personal MFP series" or
Reference: Scanning an Image from a TWAIN-
Compliant Application
CHECK3 Have you specified all scanning preferences appropriately?
Setting a large area with full color together with a high resolution setting, makes the data size large, resulting in extended scanning times. It is recommended to set the scanning preferences depending on the type of original to be scanned, i.e., Text, Text/Graphics, Photograph, Color, Black & White.
CHECK4 Is there enough computer memory?
Your computer may not have enough available memory to hold the document you want to scan. Lower the scan resolution.
CHECK5 Has the specified period of program timeout already elapsed?
Neither printing nor scanning jobs can be sent to the unit from your computer during the specified period of program timeout after copying.
To send a scanning job immediately, press the clear
(
) key twice, ONLINE key or SCANNER key on the unit.
Reference: For more detail, refer to "USER PROGRAMS" in the Operator’s Manual.
CHECK6 Does your computer's operating system support the scanner driver?
The operating systems that support the unit's scanner driver are Windows 98/Me/2000/XP.
CHECK7 Are you using an appropriate interface?
Only the USB interface can be used for the unit's scanning function. Make sure the unit is connected to your computer with a USB cable. If the unit was connected to your computer with a parallel cable when you installed the TOSHIBA Personal MFP series software, uninstall the TOSHIBA Personal MFP series software. Refer to "INSTALLING THE SOFTWARE" in the Operator’s Manual for the order of installation of the TOSHIBA Personal MFP series software and connection of the USB cable, and reinstall the TOSHIBA Personal MFP series software.
Reference: Uninstalling TOSHIBA Personal MFP Series Software
CHECK8 Have the scanner driver and Button Manager been installed properly?
If normal scanning still cannot be performed even after confirming the items on the above check list, delete TOSHIBA Personal MFP series software and then reinstall it.
Reference: Uninstalling TOSHIBA Personal MFP Series
Software
CONTENTS 32
INDEX
