Troubleshooting

Software

The problems may be caused by your software or disk (disc). If you cannot load a software package, the media may be damaged or the program might be corrupted. Try loading another copy of the software.

If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages.

Next, check any error messages in the OS documentation.

Hardware

If you cannot find a software problem, check your hardware. First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:

System startup

PC card

Self Test

 

Power

Pointing device

Battery

USB

Password

Memory expansion

Keyboard

Sound system

LCD panel

Monitor

Hard disk drive

Modem

CDRW/DVDROM drive

Standby/Hibernation

DVDR/RW drive

LAN

Diskette drive (optional)

Real Time Clock

 

 

Printer

TOSHIBA A40 Series

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