12. TROUBLESHOOTING
12- 2
Possible causes Solutions / Reference
The cable is not connected
properly.
Check the connection of the cable that is used to connect
between the printer and your computer.
⇒ 2.4 or 2.5 Connecting the Printer to Your
Computer
The Data LED is staying on. Printing possibly failed or was suspended during printing.
Open the “print” dialog box. Delete all print jobs listed
there. Hold down the [Cancel] key on the Operation
Panel until the Data LED goes out.
As soon as the Data LED goes out, press the [Pause] key.
Ensure that “READY” appears on the Operation Panel, and
start printing again.
⇒ 8.5 How to Cancel a Print Job
■ Printing is performed, but the media is not ejected successfully.
Possible causes Solutions / Reference
The media is not loaded
properly.
Load the media properly. Check the following points.
• The media is placed between the Transmissive Media
Edge Sensors.
⇒ 5 LOADING THE MEDIA
• The media is placed on the Reflective Media Sensor.
⇒ 5. LOADING THE MEDIA
• The Media Guide is adjusted to the media width.
⇒ 5. LOADING THE MEDIA
• Jammed media does not remain inside the printer.
⇒ 10. REMOVING JAMMED MEDIA
• The media is not curled.
⇒ 3.7 Unacceptable Media and Ribbons
• The media is Toshiba TEC -approved or
recommended.
⇒ 3.7 Unacceptable Media and Ribbons
The ribbon is not loaded
properly.
Load the ribbon properly.
⇒ 4. LOADING THE RIBBON