12. TROUBLESHOOTING
12- 7
■ Print data is printed outside a page or label. Something is wrong with a print position, or printed image or text.
Possible causes Solutions / Reference
The media is not loaded
properly.
Make an adjustment to eliminate clearance between the
Media Guide and the loaded media.
⇒ 5. LOADING THE MEDIA
The printer driver is not
selected correctly.
If a printer selected on an application does not match the
printer, choose the correct one.
• For general application software, choose [Print] from
the [File] menu. The “print” dialog box appears.
Check a currently selected printer.
The printer driver settings are
not correct.
Check the printer driver settings. If any wrong settings
are found, correct them.
⇒ [Help] on the Printing Preferences page in the
Printer Driver Properties
Check the following points.
• The media size is specified correctly.
• The print area is specified correctly.
The media calibration is not
performed properly.
If Easy or Strict feed mode is selected in the printer driver,
perform the media calibration again.
⇒ 7.4 Media Calibration
A specified cable is not used. Use a specified cable.
Print data still remains in your
printer or computer after
printing is suspended during
printing.
Open the “print” dialog box. Delete all print jobs listed
there. Hold down the [Cancel] key on the Operation
Panel until the Data LED goes out.
As soon as the Data LED goes out, press the [Pause] key.
Ensure that “Ready” appears on the Operation Panel, and
start printing again.
⇒ 8.5 How to Cancel a Print Job