12. TROUBLESHOOTING
12- 8
12.4 Problems in the Network (Model with a LAN Interface)

■ The setting screen of the print server cannot be opened from a web brow ser.

Possible causes Solutions / Reference
The LAN cable is not
connected to the printer
properly.
Connect the LAN cable into the printer completely.
⇒ 2.5 Connecting the Printer to Your Computer
The network settings on the
print server are not made
properly.
Please refer to the “MPS1” contained in the supplied
CD-ROM for further information regarding the network
settings on the print server.
The IP address assigned to the
print server conflict with
another network device.
• Check that the IP address assigned to the print server is
correct.
• If this problem recurs, please contact a network
administrator.
The IP address assigned to the
print server is not used for
access.
Check that the IP address assigned to the print server is
used for access.
(When DHCP/BOOTP is used,)
the DHCP or BOOTP server
settings are not made correctly.
Please contact a network administrator.

■ The printer cannot be detected from the Quick Setup or Printserver Version Up

Tool utilities.

Possible causes Solutions / Reference
The LAN cable is not
connected to the printer
properly.
• Connect a LAN cable into the printer completely.
⇒ 2.5 Connecting the Printer to Your Computer
• Check that the LAN cable is also connected into a
network device (i.e. a hub) properly.
The network settings on the
print server are not made
properly.
Please refer to the “MPS1” contained in the supplied
CD-ROM for further information regarding the network
settings on the print server.
The IP address assigned to the
print server conflict with
another network device.
• Check that the IP address assigned to the print server is
correct.
• If this problem recurs, please contact a network
administrator.
The IP address assigned to the
print server is not used for
access.
Check that the IP address assigned to the print server is
used for access.
(When DHCP/BOOTP is used,)
the DHCP or BOOTP server
settings are not correct.
Please contact a network administrator.
Antivirus or firewall software
installed on your computer
interrupts communications.
Exit from the firewall software installed on your computer.
Run the Quick Setup or Printserver Version Up Tool utility.
If this remedial measure allows the printer to be detected,
the antivirus or firewall software installed on your computer
may interrupt communications. In this case, enter the
Quick Setup or Printserver Version Up Tool utility in the
exceptional list of the antivirus or firewall software.
Please refer to relevant manuals of the antivirus or firewall
software for the exceptional list settings.