12. TROUBLESHOOTING
12- 3
A blank page (label) is ejected.
Possible causes Solutions / Reference
The print tone is too low. Check the print tone. If it is too low, increase it.
[Help] on the Printing Preferences page in the
Printer Driver Properties
The print surface of the loaded
media faces down.
Load the media correctly.
5. LOADING THE MEDIA
The ink side of the loaded
ribbon faces inside.
Load the ribbon correctly.
4. LOADING THE RIBBON
Thermal transfer media
(normal media) is loaded
without loading a ribbon.
Check if the thermal transfer media is loaded with
“THERMAL PAPER” selected.
5. LOADING THE MEDIA
The ribbon is not loaded
properly.
Check that the ribbon is loaded when the thermal transfer
printing is performed.
4. LOADING THE RIBBON
The loaded ribbon is torn or ejected wi th the media.
Possible causes Solutions / Reference
The loaded ribbon is not
Toshiba TEC-approved or
recommended.
Check that the loaded ribbon is Toshiba TEC-approved or
recommended.
3. MEDIA AND RIBBON
The print tone is too high. Check the print tone. If it is too high, decrease it.
[Help] on the Printing Preferences page in the
Printer Driver Properties
The ribbon is not loaded
properly.
Load the ribbon properly.
4. LOADING THE RIBBON
The loaded ribbon is slack. Turn the knob of the Ribbon Take-up Shaft. Take up any
slack in the ribbon.
4. LOADING THE RIBBON
The Ribbon Strip Plate is dirty. Clean the Ribbon Strip Plate.
11.3 Cleaning the Ribbon Separation Plate