Status Features
Queue Alarms
Queue Alarms
During queue operation, a number of conditions can send an alarm indication to Agent’s and Supervisor’s telephones. These warnings are to alert the Supervisor or Agent that some action may be necessary to correct for the condition.
To view Alarms
Alarms for the Queues will automatically appear and provide an audible ringing sound on the phone. Emergency Call type ringing occurs when the phone is idle.
When the Emergency Call ringing sounds (repeating high/low ringing), press the CLR (Clear) Soft Key to turn the alarm off. The Alarm stops and the LED turns off. Repeat for additional alarms.
Calls Waiting
CLR
Strata CIX ACD Agent/Supervisor Telephone 05/06 | 15 |
