Toshiba CIX-SG-CCACD-VB manual Status Display, To Display Status for a Group or a Queue

Status Features

Status Display

Status Display

ACD Agents and Supervisors can press a button to display the queue status. The Supervisor's phone is also able to view the Agent Status (Available, Unavailable, etc.) for each Agent logged into your ACD Group.

A button is available for the phone to allow for stopping or re-starting the Status Display. When a call is active, this display is removed to enable the Strata to present information about that call. When the call is ended, Queue Status is restored.

To Display Status for a Group or a Queue

1.Press Display Status. The ACD group name appears on the top line. Example shown right (bottom line), one out of four Agents has logged in, there are two calls waiting, and the longest time a call has been waiting is four minutes.

2.Press Page to return to Queue Status.

To Display Status for an Agent

1.(Supervisor only) Press Display Status.

2.Press Page to view the Agent Status for that group. Press Scroll to view the next Agent. Agent status is shown on the bottom line. Status modes are:

IDLE LOG OUT UNAVAIL NON ACD (call) ACD (call)

WRAP-UP

3.Press Page to return to Queue Status.

QUEUE < Group Name>

A 1/4 CW 2 04:00

QUEUE < Group Name> IDLE: <Agent’s Name>

12 Strata CIX ACD Agent/Supervisor Telephone 05/06