Toshiba CIX-SG-CCACD-VB manual Answering Calls, To answer an ACD call, To place calls on Hold

Call Features

Answering Calls

Answering Calls

To answer an ACD call

1.Call rings on Agent's ACD Call button and the LCD displays text (shown right).

Call To: <Group name>

2.After a specified number of seconds, Caller ID appears (example shown right).

CALLING NUMBR: XXXXXXXXXX

Note See your System Administrator for the

number of seconds configured for your system. Default = 10 seconds.

3.	Press ACD Call to answer the call.
	...or go off hook. The ACD Call LED flashes at the
	in-use rate (three quick flashes, solid green – repeat).
4.	Hang up when you have completed the call. Your
		ACD Wrap Up
	telephone enters Wrap Up Mode, providing you with
		00:00
	time to perform paperwork associated with the call.

Hold

To place calls on Hold

Press Hold. The ACD Call LED flashes at a fast rate and your LCD shows the message on the right.

Hold <Line 5> Jul 27 Tue 02:26

To retrieve calls from Hold

Press ACD Call. The ACD Call LED flashes at a fast rate and your LCD shows the message on the right.

CALLING NUMBR: XXXXXXXXXX

18 Strata CIX ACD Agent/Supervisor Telephone 05/06