Strata CIX ACD Agent/Supervisor Telephone 05/06 25
A
about this book
conventions, iv
related documents, v
ACD
call pickup, 19
group supervisor, 2
ACD Call button, 4, 7, 8, 18
ACD Help, 20, 21
button, 4
ACD PU button, 4, 19
agent
assistance, 21
available, 6
unavailable, 6
wrap up, 6
agent status, 6, 12
alarm
tone, 6
unavail, 10
alarm clearing, 15
answer calls, 9
answering calls, 18
auto scroll interval, 13
Avail/Unavail button, 4
available, 6, 10
B
buttons
ACD Call, 4, 7, 8, 18
ACD Help, 4, 21
ACD help, 20
ACD PU, 4, 19
Avail/Unavail, 4
Display Status, 5, 12
End Wrap Up, 4, 11
extension, iv
extension numbers, 5
Feature, 13
Hold, 18
Join, 4, 24
Log In/Out, 4, 8
Mode, 13
Monitor Call, 4, 23
Msg, 5
Start/End Shift, 4, 14
supervisor
Join, 2
Monitor Call, 2
Start/End Shift, 2
Unavail, 10
Work Unit, 4, 22
Index