Index
A |
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| B |
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about this book |
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| buttons |
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conventions, iv |
| ACD Call, 4, 7, 8, 18 | |||||
related documents, v | ACD Help, 4, 21 | ||||||
ACD |
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| ACD help, 20 |
| |
call pickup, 19 |
| ACD PU, 4, 19 |
| ||||
group supervisor, | 2 | Avail/Unavail, | 4 | ||||
ACD Call button, 4, 7, 8, 18 | Display Status, | 5, 12 | |||||
ACD Help, 20, 21 |
| End Wrap Up, 4, 11 | |||||
button, 4 |
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| extension, iv |
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ACD PU button, 4, 19 | extension numbers, 5 | ||||||
agent |
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| Feature, 13 |
| |
assistance, | 21 |
| Hold, | 18 |
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available, | 6 |
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| Join, | 4, 24 |
| |
unavailable, | 6 |
| Log In/Out, 4, 8 | ||||
wrap up, 6 |
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| Mode, 13 |
| |||
agent status, | 6, 12 |
| Monitor Call, 4, 23 | ||||
alarm |
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|
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| Msg, 5 |
| |
tone, 6 |
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| Start/End Shift, | 4, 14 | |
unavail, | 10 |
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| supervisor |
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alarm clearing, |
| 15 |
| Join, 2 |
| ||
answer calls, | 9 |
|
| Monitor Call, 2 | |||
answering calls, | 18 |
| Start/End Shift, 2 | ||||
auto scroll interval, 13 | Unavail, 10 |
| |||||
Avail/Unavail button, | 4 | Work Unit, 4, 22 | |||||
available, 6, 10 |
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Strata CIX ACD Agent/Supervisor Telephone 05/06 | 25 |
