Introduction
This guide provides instructions for an Agent or Supervisor using a Strata 3000-series telephone with Toshiba’s Strata Automatic Call Distribution (ACD) application. It provides step-by-step instructions on how to use the ACD features and buttons on the Agent and Supervisor stations.
For instructions on using the non-ACD specific features of your telephone, refer to the appropriate Quick Reference Guide or User Guide. See “Related Documents/Media” on page v.
This user guide is divided as follows:
•Chapter 1 – The Grand Tour describes available ACD Agent and Supervisor features and ACD buttons.
•Chapter 2 – Status Features provides a description and step-by-step operational procedure for features associated with changing or monitoring the status of users.
•Chapter 3 – Call Features provides a description and step-by-step operational procedure for handling calls using the ACD features.
Strata CIX ACD Agent/Supervisor Telephone 05/06 | iii |
