Toshiba CIX-SG-CCACD-VB manual To Log

Status Features

Logging In/Out

When you log out, the ACD features are deactivated on your telephone, but the regular features still continue to work. For example, you can use the ACD Call button to make and receive non-ACD calls. These kinds of calls are not registered as PBX calls for Management Information System (MIS) reporting purposes.

The Log In/Out LED turns off and your telephone is logged out of the ACD Group. After all Agents have Logged Out, new ACD calls are redirected to the re-route destination. Calls currently in queue will go to the overflow destination.

For example, if it is time for your ACD shift to end, but calls are continuing to arrive into the ACD queue, the Supervisor can invoke the End Shift procedure to re-route new calls.

To Log In

1.Press ACD Call + Log In/Out. The Log In/Out LED flashes red and Entry Tone (four fast beeps) plays.

2.Enter your Agent or Supervisor ID code + #.

Enter Agent ID:

XXXXXXXX

Important! The Supervisor log in ID code should be kept confidential to prevent unauthorized use of Supervisor features.

3.Enter your password + #.

...or press # if no password is assigned.

Non-LCD: Entry tone plays for successful login; Reject tone plays if unsuccessful.

4.Enter the ACD group number + #. To enter additional groups, wait a few seconds (prompt shown on the right reappears), enter another group number + #. Repeat until you have completed group entries.

Non-LCD: Entry tone plays after each group number is successfully entered.

...or press * to enter all assigned groups.

Enter Password:

XXXXXXXX

Enter Group ID: <group name>

Logged in To: <group name>

Logged in To: All Groups

8 Strata CIX ACD Agent/Supervisor Telephone 05/06