Index
C ~ Q
Strata CIX ACD Agent/Supervisor Telephone 05/06 26
Ccallforwarding, 17
monitoring, 23
call pickup, 19
CD-ROMs, v
CLR (Clear) Soft Key, 15
conference, 20
Ddefinitions
buttons, 4
disabled (shift status), 14
display status, 2
Display Status button, 5, 12
do not disturb (DND), 17
Eenabled (shift status), 14
End Wrap Up button, 4, 11
end wrap up time, 11
entry tone, 6
extension
number, iv
number buttons, 5
FFeature button, 13
flexible buttons, 4
Ggroup
log out, 10
Hhelp, 2, 20, 21
hold, 18
JJoin button, 2, 4
join call, 23, 24
Llog in/out, 7
agent, 6
supervisor, 9
Log In/Out button, 4, 8
log out
group, 9
groups, 9
individual groups, 10
Mmailbox, 5
Mode button, 13
monitor, 23
Monitor Call button, 2, 4, 23
Msg button, 5
Nnon-LCD call, 6
Ppasscode, 8
PBX call, 6
phantom extension number, 5
pickup, 19
primary extension number, 5
Qqueue
alarms, 15
number, 8
status, 2, 12