C

call

forwarding, 17 monitoring, 23

call pickup, 19 CD-ROMs, v

CLR (Clear) Soft Key, 15 conference, 20

D

definitions buttons, 4

disabled (shift status), 14 display status, 2

Display Status button, 5, 12 do not disturb (DND), 17

E

enabled (shift status), 14 End Wrap Up button, 4, 11 end wrap up time, 11 entry tone, 6

extension number, iv number buttons, 5

F

Feature button, 13 flexible buttons, 4

G

group

log out, 10

H

help, 2, 20, 21 hold, 18

Index

C ~ Q

J

Join button, 2, 4 join call, 23, 24

L

log in/out, 7 agent, 6 supervisor, 9

Log In/Out button, 4, 8 log out

group, 9 groups, 9 individual groups, 10

M

mailbox, 5 Mode button, 13 monitor, 23

Monitor Call button, 2, 4, 23 Msg button, 5

N

non-LCD call, 6

P

passcode, 8 PBX call, 6

phantom extension number, 5 pickup, 19

primary extension number, 5

Q

queue alarms, 15 number, 8 status, 2, 12

Strata CIX ACD Agent/Supervisor Telephone 05/06

26

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Image 36
Toshiba CIX-SG-CCACD-VB manual Index